Reviews for Shopify Inbox

Useful app to answer customer queries on the go. Very useful that messages both from the site and Facebook end up in the same place.

Shibori Dragon

2022-04-10

United States

I really like this app except that you can't type paragraphs. As soon as you hit the return key to make a new paragraph or if you forget and hit the return key by mistake, it sends the message before you are done with your message. It would be really helpful to be able to make paragraphs in the message to the customer.

L'app ha naturalmente la potenzialità solo per il fatto che è nativa. Ciò che manca però di importante: la possibilità di poter gestire piu store, switchando da un'account all'altro, ricevere i messaggi anche via mail per poter rispondere anche dalle email, e soprattutto la possibilità di cercare tra i messaggi (se ne hai per esempio anche solo 1000 diventa impossibile risalire). Le notifiche non hanno sempre un feedback push, la latenza è un problema per un'assistenza live.

mikimiette

2022-04-08

United States

So far so good. I love that it allows us to help our customers instantly. The only thing that bothers me is that there seems to be a delay when using on desktop. I hear my mobile pinging and then like 30 seconds later it pops up on my desktop. I don't like that there is an unnecessary delay in responding to the customers who are usually ready to purchase right then & there. But other than that, it's working great.

Très bon plugin, des fonctionnalités intéressantes, directement liés à shopify et Facebook. Avant je dépensais plusieurs centaines d'Euros par mois pour un service équivalent, le fait qu'il soit gratuit est un gros plus. Il y a par contre plusieurs axes d'améliorations enviable, l'idéal étant qu'il puisse fournir un service comparable à celui de Tidio (par exemple)

This app is very helpful. I can communicate with my customers, which is of great value and highly important!

We open up the first Thursday of the month to serve our community. The chat feature allows our customers to reach out to us regarding questions, their order or any other information. Our customers love it.

Working out pretty well so far. Great as I can respond to Chat requests on the go, which gives my site more credibility. No issues to date.

muy buenas la app, realmente me ayuda mucho, y hace que no se pierdan algunas ventas, y me permite tener todo un poco mas organizado

Dit is een heel functionele app en een echte toevoeging aan het Shopify platform. Reeds veel klanten geholpen met de Inbox.

The Shopify Inbox helps me to communicate with my customers - and has helped to turn visitors into customers. It's an easy way to answer questions and send additional info. Love it!

Works well. Great service from shopify. Guaranteed to boost conversions on your store and gain customer trust.

Excellent app. Easy to set-up and use. Has increased interaction with customers and sales conversions.

application sympa pour toutes les messageries qui sont regroupées dans le même tunnel de communication

Great free app by Shopify. Really efficient and integrates brilliantly with Shopify itself. Recommend for all ecomm stores

this was great, very helpful I am able to respond to customers on the go, I will continue to use this app, this is a great feature from shopify

Very easy to set up and use. Never had a website and with the help of shopify got it up and running. Fast

This is a very helpful tool on how to connect with your customers as soon as possible. It helps to get a pop-up saying you are getting a message so you can answer quickly.

What a pity that we cannot use one Shopify Inbox for 2 shops at the same time (if U want to use Inbox for next shop U need to log out and login). Other things are really great!

Outil efficace pour entrer en contact et renseigner les clients. Parfois les messages arrivent tardivement. Correct dans l'ensemble.

Very good application can help me better communicate with customers I hope to continue to optimize this application

I have been using this for the past month or so. I haven't had a lot of traffic, but the few interactions have been helpful and and some have led to sales from "unsure" customers.

working great! wish I would have found the app sooner! makes communicating with our customers easy and helping to boost sales!

Freckled Sage

2022-04-03

United States

It is a lot better than when the app first came out but it's annoying that you still cant switch between stores without completely logging out.

Some simple updates could make this a good App. (1) The mobile App shows the page that the customer is on, but it's not a link (at least on the Android App), so you have to write down the product info, then go to your store admin and type it in all over again - Why not make it a hyperlink? (2) It doesn't support multilingual for FAQs, etc. so, it's awkward in multilingual stores, (3) How about "Forward conversation to E-mail" to allow conversations to be transferred to e-mail off chat for conversations that need attachments, etc.