Reviews for Shopify Inbox

CulturalPatina

2022-04-18

United States

It is ok, but I would prefer to have the people contact directly on my email if they need something, that way I see it and do not miss anything.

Prima. Nog zoekende naar wat instellingen die aangepast moeten worden. Standaard een naam en e-mail vragen werkt niet laagdrempelig.

Haven't used it for long, but so far been good. Will continue to use as it is a good communication tool with customers who seem like it being available

The integration with shopify is very nice. Order information, number, customer. It's all there. Only thing is that the app on my iphone is quicker than the website. Sometimes the browser is like a minute slower with the message. Not perfect for a chat app.

Super helpful for managing in real time the customers on the page, helps close deals and alleviate the unknowns for our customers by having someone to chat to. This also provides a tonne of social proof

The app allows for real-time interaction that increases profit by allowing us to react to customers' requests and have them increase the order

This really helps us communicate with our customers in real time! Great App to use anytime! Thanks!

Bonne application en générale. Nous avons plusieurs sites de commerce et malheureusement l'application ne permet pas d'être authentifié sur deux sites en même temps. De plus, ça ne rassemble pas tous les messages des différents canaux. Fonctionne bien malgré tout, work in progress et pour le prix, on ne peut pas se plaindre.

I'm really happy with Shopify inbox. It makes every message and inbox uncluttered, easy to use and it looks nice.

so far it seems good but it would be nice to be able to customize the track my order message. right now the answer is to generic and just says Order was fulfilled. being able to add a link to the tracking would be much better!

I love the app, and will continue too use it. I Weill let why other friends that have a com store know about it as well

Good so far, I like that I can answer the chats and emails from my phone when I am not at the computer and the notification sound and icon make it obvious what kind of message it is.

I really like this app. Very easy to use. My only complaint is that it is a little buried in my Shopify store--took me a while to find it

Pretty handy. I like how this app gives me recent orders and interactions we may have had in the past for context.

wonderful. solved many issues in one place like a boss. really nice experience to handle all social handlers in one place, but this will be a Big boss if we can integrate WhatsApp with it.

the inbox system works well, not always connecting via safari but works faultlessly on chrome. great product .

Esta muy bien para cuando los clientes te chatean, pero deberías poder tu abrir a los clientes para decirles cualquier cosa respecto a sus pedidos y no tener que enviar un email cuando por email todo es más lento. Por lo demás es bien

It's really helpful, Some of the customers chatted with us online and we could provide them immediate feedback and address their issues immediately. They really appreciated the promptness.

We are very happy with Shopify Inbox. It has made our life much easier having the app available on our computer as well as being able to use it on our mobile when we are on the go.

I use this app daily to talk with my customers. It's really helpful and it works really well on mobile and desktop. Essential tool to a great, real time and authentic, customer service. The only improvement is in the UX, could be faster to reply or answer to a specific question, like some other chat tools. Strongly recommend!

ToBeHis

2022-04-12

United States

The app has some very good features like Initial FAQs, snipits and access to products for linking and sales. Being able to answer questions on the spot is quite nice and has helped make sales. My only complaint is that my customers are not able to attach files in the chat and this can be an inconvenience if a customer needs to send an image. It would be nice if this could be incorporated into the app. Other than that it's great.

Inbox is awesome to use, replaces external apps entirely and the newly added feature of product cards are money! Cha-Ching!

Gosto bastante desta app, e se procuram uma app gratuita para adicionar um chat ao vosso site, esta app é a correta. Em termos de melhorias acho que no futuro seria interessante podermos customizar a aparência do chat por exemplo quando estamos off da loja. Obrigada :)

It is working well so far. Thank you for setting this up for Shopify patrons and shop owners. This is very helpful.

great way for customers to contact you without having to share your phone number across the internet