Reviews for Shopify Inbox

Madberet

2022-05-04

United States

I really enjoy getting to respond to IG messages on here. helps to make sure everyone has a timely response no matter what platform the message is from

You guys/girls are great keep up the good work, YOU guys/girls make this easy and much FUN too boot.

Easy to use app. Only 1 thing has to be improved is the login process. For some reason I should log in every time when I receive questions from my customers.

We started using it recently, is going well... the only thing I can say for now it is the assignment to the staff, usually it is open whcih in a way it is ok, but from the staff only one party deals with chat. I would like to be able to assign the chat from a settings POV. This way there is no confusion between owner accounting and staff.

Email Notification settings for new chats and new messages for existing chats are very limited. It is easy to miss a new chat or new message from a customer. There are Push notifications available if the iOS/Android app is installed, and there are Desktop notifications you can enable for Chrome, but what this app really needs is an actual Settings feature for Notifications.

Great! Game Changer! I love this tool. I tried many others before and this one is better than the other ones on the market

I wish it would not log me out and force me to login in each time... it feels as if it is a little disconnected from the rest of my store... besides this, it's nothing special but works just as needed... so I am still happy with it. (only getting too much spam)

Really handy app for keeping track of customer correspondence. Would love to be able to filter by message source (e.g. Shopify direct, Instagram), otherwise this has everything I need!

it is ok really okay now stop asking me please so I can actually use it because this is starting to get tiresome! Zzzzzzzzzzzz

Está muy buena por el momento ni una queja, tenemos apenas 3 días usándola, pero excelente gestión del chat.

I love how this app instantly alerts me that I've received messages from my social media. Excellent app. Only draw back is that you can't see any attachments that someone sends you but not a big deal. They still get 5 stars!

Achei bem intuitivo o app, vai ajudra bastante aqui na loja e acho que vai dar uma aumentada na conversao da loja

Easy install and very easy to use, has been really useful for helping customers, upselling, and getting feedback on our site

I love that my staff can handle messages coming into the website and FB all in one place without having to access my FB account. It also gives us a way to see the conversations, so we know what is going on.

Very easy to use. Convenient for the seller and customer. Would definitely recommend to other sellers

Since I added the inbox app to my website I have been really impressed with how easy it is to respond to and manage customer enquiries. I would say 90% of enquiries through the inbox app convert to sales as its allows me to quickly respond to a potential customers query from my phone while Im away from my computer. Whats not to love and its free !!!

Overall, I love being able to take chat messages. However, I wish we could choose who receives notifications (certain people in our shop are designated to run the chat, but everyone receives the emails).

Good app except it should allow customization on.. - Icon ; SVG attributes can be set. - Allow notification to be disabled for new visitors. - More FAQ Instant answers rather than stick to 7

Inbox has been extremely helpful for both helping prospective and current customers with any questions or queries.

My only barrier is trying to chat instantly. I noted a message days after the fact. Don't want to frustrate customers a text alert would be great way to keep you updated. It would allow you to click and respond on the app.

App works great and exactly as expected. If there was a little more customization and an "I'm away" type feature that could be toggled on/off, it'd be perfect. With that said, for the price, it totally meets our needs!

Great. Easy to set up and use and link to the business. Phone app means you can keep up to date with it while you are not at your desk. Cant turn it off during closed hours but this means you don't miss customers and can get back to them the next day.

Used app to connect my messaging account to my Shopify store. Works, but needs further feature upgrades.

Ich finde das Tool bis auf ein paar Kleinigkeiten sehr gut! Allerdings antworten viele nach erfolgter Anfrage und Beantwortung nicht mehr. Woran das liegt ist mir bisher schleierhaft. Auch werden Gästeanfragen nur mit Kürzeln, die keine Rückschlüsse auf Personen zulassen angezeigt.

The order check function and auto-response are useful. But it has no idea what the customer is viewing so that's not good for sales. Wish could improve it.