Reviews for Shopify Inbox

Tolle App um mit meinen Kunden zu kommunizieren, ich kann Inbox sehr weiterempfehlen. Passt super zu mit

Airbrush Apparel

2022-05-18

United States

Very good so far. Quick communication w/ customers while they are in the store. Converted 2 sales on first 2 convo's!

la he usado muy poco, pero me ha gustado tener la posibilidad de enviar al cliente rápidamente el producto que desea comprar.

es una forma increíble de no perder ventas, desde luego la app funciona genial. de las 3 veces que me han escrito por el chat, en 2 he cerrado venta

Un descubrimiento que nos ha hecho ganar muchos puntos. No le doy un 5 porque creo que aun puede dar mucho mas como por ejemplo la posibilidad de unir whatsapp

perfect as I receive messages from website, insta and facebook. dont need to use 3 app and find cusomters request/conversations.

I am still evaluatiing and I like it. I don't like the big picture message right in my face where I usually would see a list of messages. I think it is beneficial for some things to look like other similar things and email is one of them. I don't look forward to figuring out if I can receive or send attachments. The small little tiny little thing at the top that says I have a message is taking a learning curve to remember that is there when new messages should be RIGHT IN MY FACE SAYING YAEH LOOK AT ME PLEASE ME !!!! ME

Todo genial! La verdad es que funciona de maravilla y se integra a todos los canales de venta. MUY RECOMENDABLE. El único problema es que, los correos de notificación no se pueden desactivar y se mandan a todos los empleados de la tienda. ¿Alguien le pasa lo mismo? Por todo lo demás, excelente.

Hello, we really hope that the Shopify Inbox can add a option that only the clients who have ordered / the clients who have registered can send us the messages. Because now we do not provide the cutomised customer service to all the clients. Thanks.

Handy, nicer to have a native alternative to Intercom. The sync between Facebook seems to be intermittent as not all messages show up and if someone replies to a customer message within Facebook, it doesn't show up in Inbox.

Brilliant app, works well once you've got all you integrations set up. Has helped us convert a lot of sales! Love how you can see the actions customers take with their cart while the chat is happening. Also, we have found that customers can send pictures by replying via email (even though your documentation says customers can't send pictures). It would be handy though if they could attach pics directly via the chat window

Fantastic and free. Just what I was looking for to engage online customers. Customers use it as a first point of contact so it as a degree of certainty for their purchase.

Great app, very useful and helpful to make a sale. I need to play around with other options for how it notifies me, but appears to have capabilities for more interactions

very good, I have used it to contact our customer , and it reply so fast. I will tell it to my friend to use it

I use this app to help me with response to my customer Q&A and request. I would like it if it had additional auto response to chose from.

excellent and recommended. love this message service. You can also setup auto-messages so customer can view order status

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appli au top rien a dire me prévient également sur mon smartphone tres pratique pour répondre aux clients rapidement.

Customers can't send pictures to us, I don't know when this function will be added, it's too inconvenient

We use the app on our store and is an excellent one to address customer queries. Its a quick way to connect to the customer. The mobile app however needs a little bit of work. The mobile app can keep the store logged in at all times which will make it more user friendly. Overall a good app to connect with customers

Shopify Inbox is fantastic and easy to use. It's been really great to be able to have a customer service app for free and have a place where customers can get answers and we can track messages in case someone needs more info that automations we have setup can answer. We're a small operation, so this allows us to not miss out on requests and help answer questions without have to check in to each channel we're selling through - especially Facebook and Instagram where we get the bulk of our sales and inquiries.

very good, I likte this app, this is the most convenienct I have used,pls go on and develop more useful app

gj!! I love everything about this exclusive feature..? :D :D :D :D :D :D :D :D :D :D :D :D :D :D Give me amazon.com x 1 billion. would love to put my store on youtube and amazon and apple music1!!!

Great Job Shopify! You continue to add products that help us all take care of our customers better.

Shopify's Inbox app is very clean, straightforward and does what it should! I am pleased with it so far.