Reviews for Shopify Inbox

Guter Anlaufpunkt für Kunden :) Kommen viele Anfragen darüber rein. Noch besser wäre es wenn man noch mehr automatische Nachrichten nutzen könnte.

It's easy to use, but as an instant chat tool, there is one place that your team needs to optimize, that is, when the seller has something to communicate with customers, the seller can't find the instant chat portal on the order page of shopify, so this suggestion is optimized to make the chat tool better meet the needs of seamless communication between merchants and customers. Thank you.

The chat feature is a good feature. It gives customers (and owners) a chance to ask questions and give answers, if not right away, within a reasonable time.

The interface is unnecessarily complicated. Too many screens have to be navigated to accomplish knowing if there are messages or even replying. However, it is useful and we will continue using it. Recommendation - make the dashboard the place linked to messages and be able to respond much more easily.

I use this app to communicate with my customers and so far this is the best app I have used for this purpose.

We previously used Tidio as a live chat feature on our website however, learning Shopify offered a live chat addition without an extra fee we though we'd give it a go. Features-wise it offers us nearly everything we previously used with Tidio however, the feature I miss most is the search function. Messages from customers are still held within the system after the customer is no longer active however, should you need to contact that customer regarding something you have to scroll through (in our case) hundred of messages to locate that same customer. As time goes on and more messages are received this only becomes worse however, its really not the end of the world. The positives far out-weight the negatives in this case!

Good APP. There are suggestion that I can read the picture on inbox from facebook or meta. Please show the picture in Inbox, thanks.

1 Fish 2 Fish Dartmouth

2022-02-11

Canada

Only thing i wish you could do is archive the messages or have something to clear them after you have replied

it is really helpful for customers if you are there to answer for them. However i have noticed a delay in getting notifications when i am on the road. that might be the internet provider. also i am really frustrated with people contacting for "marketing" from overseas, and somebody did that last night at 3am from india. They did not get a friendly response from me. I wish I could block people. i told the guy the chat box was for customers, deleted him as a customer, and 5 minutes later he signed up again to give me sales pitch. maddening.

Storming Gravity

2022-02-11

Malaysia

Search function is desperately needed for looking back old conversation. or letting us to rename the conversation will be great.

RecoveryChip

2022-02-11

United States

Game changer really helps me scale my business and pull in extra sales. The ability to suggest products and share pictures is very valuable.

Very easy to use, you can receive customer information in a timely manner, and customers can chat with me without registering. And it's free, I would recommend it to my friends.

Great feature for customers to be able to chat easily and we can see exactly what product page they're on to assist them easily.

We used this app for our shop Supply Carton Boxes and Packaging Materials in Singapore https://www.cartonbox.sg . This App helps us very well to communicate with customers

The app has helped us easily communicate with customers which in turn has increased our sales. The only thing I've noticed is it goes down once in awhile and I need to re-signin. Overall - it's been great.

Kurly Klips

2022-02-10

United States

I actually like this app. It works great as a chat bot and their sms integration also seems to work well. It's very basic, but it does what my store needs it to do and it's free.

I have been using this app for over an 7 months now. The features that this app provides are great. I can share photos, product, discounts information. Really like this app.

Özel Beslenme

2022-01-27

Türkiye

App is simple enough. No fancy features like Tawk.to and its ok. However design is terrible. Pop-up window's top part goes out of screen on small desktop screens/resolutions. Also chat icon has too much margin. It is located far away from corner of mobile screen. It should be just pixels away from edges but right now it is too far away.

When I am off line, I could not receive messages that my customers send via chat widget, because all messages go to my collaborator's email, my email address set in the contact information does not work, I hire him to custom my store but now he is the one seeing the messages send from my customer when I off line, that is ridiculous.

I like the application. Very intuitive and the ability to reply quickly from the mobile app is great. I wish it was possible to show the staff avatar in Shopify Inbox on the front end. Right now, when a staff is answering, only the message is showing, not his name, neither his avatar.

WOWooO

2022-01-13

United Kingdom

There are a lot of negative reviews about this app, but I've been using it for a couple of years and really like it. It has improved a lot over that period. It used to be that messages could get lost, but that's not the case anymore. You can see if a customer is still online and if they're not the replies are sent by email. IOS users get the replies via Apple Chat (if you set that up). Ideally, I'd like the option to be able to hide the icon and instead link to chat, e.g. from a contact-us page or in a menu, but otherwise it works for us. Great app for no additional cost.

The chat is injecting a (1) that affects the SEO on the Google Search Results. Update sitemap does not solve the problem either. Had to uninstall the app just beacuse of this very reason. If you (shopify dev-team) are going to make apps at all, please make some dedication and check the other alternatives and beta-test before release. Please make the necessary tweaks, bugfix and fix all these issues and the app will have great potential im sure! Got this message from the Shopify Support regarding this matter: "The matter that you mentioned is a known limitation and is coming from Google reading the site title after the inbox app sends the first message. What you can do to fix this is resubmit your sitemap to Google and the title will be updated. To do this, please review and follow the Shopify Help Document on Finding and Submitting your Sitemap. Once you have the sitemap, you can head over to Google search console, login, and resubmit this to them. It will ask Google to re-scan your site and this title error on Google will disappear once they have done this." This is only a fix short-term, the only long-term fix is for the dev-team to fix this issue and then make an app-update. Other chat-apps does not experiance this, so it should be an easy fix for the dev-team. I also have some wishes of functions to the Dev-team: - The function to see what the customer is typing before its sent. - See what pages, ip adress, last url visited, live-url, and country etc the user is typing from. - Add more customization to the chat in terms of how it looks, colours, branding, etc. - Function to have the chat appear in different ways in mobile and desktop. - Function to have the chat only appear on example the /contact page only. And not on all pages as of today. - At the end of the chat, enable the function for the visitor to rate the conversation with 0 - 5 stars. Please look at your competitors and make the features even better than them, if anyone you have the capacity to do it, im sure!

Fix the (1) Google issue, how hard is this as it is delveoped by Shopify. Other than that it is a decent app

I would give 5 starts but there is a major issue with with Google robots and SERPS. The app is injecting a "(1)" at the beginning of the page tiles to signify the number of messages. This shows up on search engine results pages. Resubmitting the sitemap doesn't fix the issue. Either remove that injection or code it in a way so it is invisible to Google robots. Thank you!

Like reviews before, the (1) impacts SEO greatly. This plugin needs a feature to remove this or needs to stop adding a (1) to your page's title. One star until its changed as its a big issue :/