Reviews for Shopify Inbox

I use this app to respond to customers query in real time. Its is good for my business as it helps me to respond quickly to queries.

works really well, pop ups on your phone, can tag items for customers so see, and i love how you can customise your auto answers

I got so many login requests when trying to access both mobile and on browser.... Too much work - I am deleting it again.

The app started off pretty rough, but Shopify has done a great job of improving it. Highly recommend as it integrates nicely with the Shopify dashboard.

The features seem good. However, I did not get any pop up messages with alert sounds on my mobile, which resulted in delay in response to customers. Is there a way to reolve or set up that I did not see. Help required.

Great app for communicating with customers. Makes things a lot easier rather than having to manage in email. No chance of customers communication going into SPAM

instagram request messages dont show images, which is a hassle. otherwise its pretty useful to have all messages in one platform

So far so good. The app is generating sales and very happy with how it is performing. It was easy to set up too.

All I'm getting lately is spam! How do you get rid of this? The only way I see is to get rid of this app. I asked a support question and all the so-called experts came after me! Now it's wasting my time

I love this app because it is so much easier for the customer to get in contact with me and vice versa.

Intergrates well with shopify and centralizes a lot of social media platform messages within the shopify backend.

It is good app to sale online and very helpful to expand any type of business thanks to shopify and team

Crappy spam messages . Never a legit lead. #ew . Run away from this spam embarrassment!! Why do I need 100 characters to explain crap ?

muito prático, porem gostaria que tivesse uma opção de silenciar certas conversas pois as vezes temos conversas mais recorrentes no instagram e ficamos recebendo aviso de cliente mandando mensagem

I used this app very useful for client chat and know about my products. Its very useful for my business.

works well to solve any initial customers requirements or worries after purchase. I dont have any more characters to make the 100 min characters for review!

All over , better experience and easy to use for dummies also. really satisfied with their code works

The app is good and functions - but the customization is severely lacking. Our shop is all digital goods so we don't have tracking numbers or order tracking, however there is no option to remove "Track My Order" instant answer. You also can't customize simple text fields that should be customizable. Fix those, and the app will be great.

As a free App it is definitely a handy chat feature. I would like more customisable features. E.G When you're using a mobile device and browsing on the website the "Chat with us" Box is way too big and crowds the screen. Also you need the option to close the box as it gets annoying / in the way, in particular on the mobile. I have spoken to Shopify and they said they're working on these upgrades. If Shopify can apply some edits and changes then my rating would improve.

Now I don't need another app for my online chat. It's easy to set up quick/automated replies. Also has easy customizable options to match your store.

The Inbox app helps me connect to my customers quicker when am not on the computer. I really like how I can easily look up & share Products and Discounts from the app.

I think is good.very convenient to talk with the sellers,we will always use it,hope can be more good to our online shop.

sometimes dont receive messages, overall a very good tool. gives a professional touch to my business and helps in increasing sales

Shopify Inbox werkt perfect, heel fijn om via de telefoon onze klanten advies te geven via de chat functie :) Zeker een aanrader! Sexy groet, Madamejouet.com

Very easy to use and give me lot of info for the customer in chat, very helpful with previous order history, current what the customer have in shopping cart...etc. Good app to shopify store. thanks a lot.