Reviews for Shopify Inbox

I use this app to keep up with customer requests for account and delivery information. I like that I can schedule away and online status. I also like the interaction with Shopify for customer information. I have a small business, a "one man show", so having an easy way to talk to customers without having to pick up the phone a huge plus.

samawa perfumes

2022-08-02

United Arab Emirates

Please guys you need to add Whatsapp chat integration into Inbox. I like the new updates showing customer order details. thanks

Shopify Inbox is finally getting enough functionality to begin being useful for many merchants. Here's how to get to five stars, Shopify: -Customers need to be able to attach images in chat -Team members should be able to have internal discussions about a chat that the customer can't see. Our current workaround is to communicate outside of Inbox to discuss issues in Inbox -Add the ability to turn off 'add to cart' and 'buy now' when inserting Products in chat. We want people to see our subscription options and 'add to cart' and 'buy now' allows the customer to bypass the product view and miss those options -I dream of Shopify offering a customer Knowledge Base feature for merchants with a nice standardized theme. In addition to having this knowledge base available from store menus, customers can search this knowledge base within the chat client, saving support agents a lot of time. Intercom does this really well -Chat conversations can be synced to CRM software like Hubspot -Customers can see the agent's name (or handle) in chats as opposed to the chat always being from "Company Name" -Agents can upload a profile photo -Collision avoidance so multiple agents don't accidentally respond to the same chat at the same time. This could be as simple as allowing agents to see when other agents are typing on a chat -Agents can set their availability to away which will pause audible notifications -Browser notifications should not show each message from a customer and another agent to all agents. With multiple ongoing conversations, this gets very loud and when an agent is helping a customer, the other agents do not need to see every message sent in those chats -Just because someone enters their email address on Chat, it doesn't make them a Customer. We define a customer as someone who has made a purchase, so it would be nice to have a separate bucket for these contacts instead of adding them all to the customers list in Shopify. Alternatively, if Customers in Shopify were renamed Contacts, this may make more sense

This really helps us to be connected with our customers at any time of the day! Our customers seem to like it as well.

This app is very easy to use, & I really like how I get notifications sent right to my email when I have unanswered messages. Also very convenient that all the messages from all my sales channels go here.

Very happy with the app but I hope there will be more customizations available in the future. Some texts cannot be edited at the moment which is a bit of an issue if your store communicates in a certain tone of voice.

Really appreciate the time and effort put into making this app. It gives us all the system features that very big companies have.

I am very satisfied using this app, 100% recommended business running on shopify, Excellent product.

Diese App gefällt mir sehr gut, sie funktioniert erstklassik. Ich habe Erfahrung mit anderen Apps die deutlich schwieriger zu handhaben sind.

Pretty Good! But I have to sign in every time rather than get an instant response by email ... all good though!

Shopify Inbox is wonderful its easy to download and use. Also it keeps you in constant contact with your clients. Thanks for making my life as a store owner easy. From: Carma's Boutique LLC https://carmasboutiquellc.com

非常棒！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！

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Je trouve cette application vraiment bien pour le service client. On peut répondre aux messages très rapidement.

We love the integration of all platform messages into just one inbox. Makes message management quick and easy

Fantastisk app - den tror jeg at jeg bliver super glad for at bruge. Og at kunne tilbyde vores kunde bedre hjælp.

Shopify platform has provided me with all the right resources and education. From the beginning and launching of my store. I give Shopify 5 stars!

Customer states: Your web chat window (at least on my system) can't be resized or relocated and it blocks much of the page... I will need to close it in order to see if I can now add that product to my cart.

I have tried this app. over and over again and I get so much spam. I received a porn message more than a few times left from my website chat and I receive a lot of people soliciting for business (to carry their products in my store) I don't know why this happens every single day, but it is too much to have to deal with. Gives me so much anxiety!

Hey its an awesome super simple APP ... slightly limited be awesome to have the ability to add another 2-3 auto questions but otherwise zero complaints savvytouch.com

i love it ;) its very userfriendly and easy to handle ... it works perfect together with my store ... i can only recommend this app!!!

Works great! Finally! A very useful feature from Shopify that makes life so much easier. Still needs a create order function while directly messaging customers, and to be able to send a checkout link in the chat to a customer without really leaving the window would be very good. I look forward to more of these updates from Shopify! Thanks!

Por ahora esta funcionando super bien. Aun no la he utilizado para asignar conversaciones a los diferentes empleados pero en un futuro lo hare

Application facile à utiliser. Le plus est l'intégration de la messagerie Instagram. Dommage toutefois qu'elle ne soit pas intégrée en natif sur Shopify et permette d'envoyer des message depuis les commandes (le GROS points noirs de Shopify)

good awesome , good awesome, good awesome,good awesome,good awesome,good awesome,good awesome,good awesome,good awesome