Reviews for Shopify Inbox

Koolkrew

2022-08-10

United Kingdom

The app is fantastic however the only downside is the tracking details lack information. It just tells you that the order is either fullfilled or unfulfilled which is insufficient for clients.

This app is great for communicating with our customers!! I did find that it logs you out after a few days so be aware of that, otherwise this app is great!!!

This app does what I expect it to do. It allows my customers to ask me questions directly from my website.

Ho deciso di utilizzarla sul mio sito e devo ammettere che è un'applicazione sviluppata benissimo. Molto intuitiva e, cosa ancor più importante, aumenta l'affidabilità per i clienti. Davvero consigliata.

excelente relacion para la el servicio de conversion, ayuda de forma optima e integra dinamicamente 100 % recomendable

This app is easy and it works. As suggestions for improvement: a) it would be helpful to be able to create folders for organizing chats b) it would be helpful to have a filter that would let me see chats assigned to others.

We used this app for a few months and found some serious limitations. One, it's not possible to search for or within conversations. That means you could have a conversation with a customer and not be able to find it unless you scroll through all conversations and find it manually. Or worse, if you have multiple chats from the same customer, you have to re-read all of them until you find the specific conversation piece you're looking for to confirm that you say the same thing again. Using the Shopify Inbox app through a mobile phone doesn't let you type more than a few lines before you lose the "send" button and can't send the message. We found a work-around (type the message, then close the chat, then re-open the chat to see the send button) but it's really clunky and not well thought through. Lastly, when we remove the app we'll have no record of any chat conversations because the chat transcripts were never emailed to our email inbox as promised. That's a complete fail that really limits the ongoing use.

Uso esta aplicación para responder de forma más rápida y correcta a mis clientes para que tengan una mejor experiencia de compra.

Did great allowing customers to communicate with me. Reduced abandoned chcekouts since Clients can express any concern or ask questions they have before making an order

Love it. Solves a lot of problems. now we can manage business, our customers from my mobile 24x7 from anywhere and also monitor all the customer communications. This has really boosted our sales.

I love using this app to get notified or communicate with customers effectively. THANK YOU Shopify inbox!

Very good way to have communication with our clients. The way to send emails to our clients would be missing, since we pay for our own domain and I do not have that option

so far so good, add product recommendations options as well. and also improve the auto reply options as well.

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Best App to communicate with Customers, Very Usefull. Love this better than any paid app.Best App to communicate with Customers, Very Usefull. Love this better than any paid app.Best App to communicate with Customers, Very Usefull. Love this better than any paid app.Best App to communicate with Customers, Very Usefull. Love this better than any paid app.Best App to communicate with Customers, Very Usefull. Love this better than any paid app.Best App to communicate with Customers, Very Usefull. Love this better than any paid app.Best App to communicate with Customers, Very Usefull. Love this better than any paid app.

Muy buena, lo único que le hace falta es que permita visualizar los archivos adjuntos que envían los usuarios a Instagram o Facebook.

This app works as outlined, simply to use and easy to set up. I would highly recommend it. No issues or hiccups.

I run my business mostly by myself right now. This app makes me seem like I have a team ready to help customers at most any time.

excelente aplicacion ya que centraliza mis mensajes y me permite atenderlos por un solo canal recomendado

great app but can use an integrated system to be able to use it with fb messenger as this is hard to work with only on the app itself

very straight forward conversation with customers and easy to operate. was able to download the app easily.

Un acceso perfecto, fluidez espectacular junto con una respuesta magnifica por lo que en general estamos muy contentos con el resultado

RepRap Warehouse

2022-08-05

Canada

Better now - finally has SOME functionality. Are you seriously making my type 100 characters in order to submit a review?

Great app! I would give it 5 stars if they had the functionality that let us review customer cart data like LiveChat offers.

Storybook Bakery

2022-08-04

United States

I want to like this. It's convenient in a few ways, however, the top of the chat is cut off in desktop mode, meaning customers can't read my greeting message and can't close the chat if they don't know the trick of clicking on the chat circle. I contacted the developer only to be told they know it's an issue but have no correction for it. How they don't have a scrolling option or ability to adjust the height/width of the chat widget is beyond me, especially for such a complex app. I feel as if this should be a foreseen issue on their part. We may go back to using the Tawk App, since we didn't have this issue with that chat app and it's also free.