Reviews for Shopify Inbox

Currently only available as an online chat tool, the auto-reply feature is useless, it's very imperfect. Important point, please don't use "document.write()", Google pagespeed insights tell me that this is slowing down my site, and I can't optimize it

So far so good. Will update after using for a few months. One negative - can't change the default - track my order pre-filled answer.

We are not able to get ringing notification on phone when a custer is jumping on the chat to solve the concerns.

Dutch Oven Kits

2022-07-29

United States

Love the addition of this app. Helps customers get answers to quick questions in a timely manner. We're using a few automations for common questions and an automatic reply after business hours. It's all been working well.

This has helped us answer questions quickly for our customers and has helped obtain orders! It is easy to use.

Its easier to talk with my clients across multiple platforms, by using this tool. I really like it so far

A very, very good application. Shopify is the best.A very, very good application. Shopify is the best

Easy to use but I think the notification icon needs to be more pronounced on the homepage, sometimes I miss the small notification.

I like how Shopify Inbox connects my chats and makes it easy for me to respond quickly to my customers. I recommend to anybody who is on business to connect their chats together in one place with Shopify Inbox for easy control.

Easy to use! Able to answer customers enquiries without having to leave the Shopify platform. Would love to see more free customisations. Tq again Shopify for making our lives easier! :) onlybrown.com - Men's Fine Leather Goods & Accessories since 2011

This has evolved into a great way for us to capture customer queries. we are very happy with how it works and is proving great at capturing customer details as well.

Love it. So good to have something right inside the Shopify admin. The user interface is good and the chat is super fast. Why go elsewhere?

I'm sent in an endless loop of account verification when I try to see our inbox messages, sometimes that app gives prompts in German and Spanish (when we are only set to English). There is no way to see the messages. No idea how to use this app.

it is working well. very quick answers are expected by customers but app works well and updates quickly

La verdad es que me han sorprendido, estoy súper contento con esta app, es una pasada, shopify me parece una gran plataforma, esto me ha dejado muy muy muy satisfecho, sigan creando cosas como estas de fantásticas, ayudan mucho a sus clientes y de esta manera, nosotros os recomendamos con amigos/conocidos/etc

A great app for business development. My clients and visitors to my site are always in touch with me, and this is very important. I recommend this app to everyone.

This has helped me close some sales. I'm surprised how many people use this as their means of communication with us!

Nice and good service, I make too much upsells with shopify inbox and cancelled order too :D will be better if integrated with FB messenger

praktische Funktion wenn man Shopify Kunden von überall antworten können möchte. Macht einen guten Eindruck.

Genial que sea más que un chat. Me gustó que se puede vender a través de esta aplicación y que las conversaciones quedan cerradas o abiertas. Las respuestas automáticas es lejos lo que mis clientes y no clientes usan :)

很好用！ 大大缩短了与客户之间交流的时间！客户的问题我们能够第一时间解决，不用像以前等几个小时。帮助我们卖家能有效察觉到产品问题所在！及时改正！顾客也能够放心购买！很好！很棒！很满意！希望能持续设计出更多高效率的软件解决用户痛点！

In my opinion, the app is very good, which helps the dealer to easily get in touch with his customers

Den er nem at bruge og hurtig at sætte op. Den virker altid godt. Der er fine muligheder for at tilpasse designet.

I like it because it helps me to stay connected to my customers, even if I'm offline. If my customer is offline it will send the message via email, which is very helpful. I wish it had an instant desktop notification box, so I can see notifications as soon my customers reach out to me.

Super simple to use has helped me customize my store front for any customer who has questions. Super easy to use and customize to your own liking.