Reviews for Shopify Inbox

very helpful and easy to have conversation with my customers on the go. So glad I have this it help me to capture a lot of sale.

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This sales channel really helps convert customers. but it loads slowly on my phone so i often miss the customer

This app is really handy for collecting messages from multiple platforms - saves me time and I don't miss as many things. A big improvement would be allowing us to see messages and respond to them from inside our store dashboard without having to click and open so many additional windows.

Overall we are pretty satisfied with the Shopify Inbox. There are some additional features we'd like to see, including: -Sending Conversation Transcripts within the conversations -The ability to search within old/closed conversations for emails -The ability to get to an old conversation from the customers page (while there is a link that takes you to Shopify Inbox, it does not follow all the way through to the specific conversation.) Lastly, we've had some trouble with the desktop notifications working some of the time and not others. While the mobile notifications have worked well, most of our users are on desktops when monitoring Shopify Inbox.

The app has been a big help to us so far in terms of liaising with customers and providing quick answers to people without our input. There are a few things needing to be ironed out, but overall we like it a lot and look forward to seeing improvements. A few issues to note: * Notifications on iPhone never go away, so it always looks like there's a message to respond to (red number on the app icon). * Syncing between users and devices seems a bit buggy (conversations closed or assigned in one place don't seem to appear that way elsewhere). * We are getting a lot of spam messages come in via Instagram especially and it would be good to have a way to block or filter them rather than wasting time on them. * It would be good to be able to style the chat button via CSS more so than we can now. * Being able to hide the chat button on certain pages more easily would be great.

Shopify Inbox is great to connect with your clients via your different platforms. Great tool! I can recommend it to anyone

Easy to set up and use. We are using to respond to customer service and sales inquiry. Very impressed!

so far it's great.. it allows me to answer a customer question as they are shopping. I really love that it then shows me what they are putting in their cart, so that I can potentially make other suggestions. I get way too many solicitations for marketing help from fivr people, and I'd love to be able to delete their texts, leaving only legitimate customer conversations.

I am getting used to it. It takes a little time to fully understand the potential. The app is good. The instructions and video could be much better.

So far so good! Easy to set up, works smoothly and customers seems to be using it successfully. Good organisational aspect to the app too!

It's efficient. I don't have to go in and out of social media. I can work and respond to a question or comment and keep it pushing.

I am moving my shop from etsy, so I had high expectations of the messaging capabilities - Shopify inbox has exceeded every expectation I had! I would absolutely recommend the app to anyone, and I love it so much more than anything I've used thus far to speak with customers on!

maybe integrate it with other marketing apps? help stores with increasing traffic and sales? data on most asked ?

This app is the most significant improvement to my store since the "If You Liked That, Then Try This". Smart, efficient, my customers like it, and I like it as well. However, it now means I can never be away from the store, since it works beautifully on my mobile device as well.

Es una aplicación muy completa, estoy tratando de conectarla con instagram para que todo sea mas rapido. Muy buena.

The app is okay. But we need to be able to customize it more. Because I want to add a button on the product page instead of being always active on the website. We need a bit more functions like z index and custom placement possibilities.

Meh. Not seamless. To many screens before I get to inbox. I don't like frames. Would like to be able to resize frames to my liking.

Amazing. Very simple. No need for more than these features as online chatting. Thank you so much........................

This app works perfect for us.Keeps us in touch of customers and close sales faster. Love all the features

Very useful app. Helps increase conversion through better and quicker service. Easy too use and love it has a cell version.

It's really good, but not as good as some 3rd party apps. I like how I can like products and make recommendations, but I experience lag, transmission errors, and the alerts seem delayed at times.

Works great! Customers have started chats with me that otherwise would have just bounced. I do wish there was an easy way to schedule availability so I don't get chats past midnight :)

the app is good, but you need to improve the message box I cant scrol down when I press entire , also I can't delete the massage if I sent it by mistake

Shopify Inbox is efficient and excellent, this app is absolutely essential at creating excellent purchasing experiences and assisting customers through the purchasing process.