Reviews for Shopify Inbox

I have been enjoying the service and syncs quite well with my instagram and facebook shop. I have not had any problem with it.

Works well and receive questions from customers fast. Love the automatic Q&As. Other then that, wish scammers wouldn't message us, but I guess that can't be helped.

Great app for people who want to be able to answer customer questions. Worth the money to have peace of mind knowing that our customers feel heard!

Globalement l'application est assez pratique. Le seul bémol c'est l'affichage de la liste de produit. Le nom des produits est tronqué, ce qui rend difficile la sélection de produit ayant un nom proche.

It helps me communicate with my customers. I get informed immediately and this enable me react immediately

it's easy for customer to get in touch with us & we can there & then communicate & assist them go thru our webstore smoothly.

- Frequently fails to deliver messages to customers, and resending fails as well - Does not show images shared by users from social media channels - Shipping status autoreply can't be disabled, even when it's not functional in your region - Does not provide reliable status of user presence - Notifications are unreliable, and frequently received after the customer has given up and left

MindWing Concepts, Inc.

2022-09-21

United States

By all accounts, everyone using Chat in our company love it, and customers seem to be willing to use it often for their even smallest question, which is great.

Wardrobe By Me

2022-09-21

Denmark

Works great! it's nice to have everything in one spot, and being able to set up automated answers. Thanks

Really good, better than Freshchat which we now cancelled. A couple of features that would give this a good 5 stars is emoji's, more instant replies (FAQ) and file uploads (for example PDF). Other than that, we're loving it.

It's a nice place for people to get in touch with us. Sometimes it's one more thing to keep track of, but still appreciated!

I was in the market for an app exactly like this and am so glad I discovered the shopify version. It functions exactly how I'd like it to and sends messages straight to my phone which is great

easy to chat with customers on a desktop computer, tablet, or phone. Im able to respond to customers when im not at the office.

perfect and easy to explain and chat fast with your customers ill see the messages in the notify in the browser that's good

Love using this app to connect with customers. Wish I would have utilized it years ago. Great way to help people with what they need and help convert sales.

Shopify inbox is great because it sends us an email alert when someone has emailed our business and because we check the business email daily, we never miss the customer email sent via Shopify inbox.

This is really good app to increase the sell by answering customers questions help them understand product very well. thanks for that

Easier than Gorgias the high cost soltuion. it was on my phone and even creates automated email to remind me of conversations that I may have missed. Don't always look for the expensive solutions

It works well for managing communications with clients. It's a mini CRM not just a messaging app. I like how I can have automatic replies.

Enter を押すと送信されるのは良くない。文字変換が頻繁にある日本語において、文章作成中のEnter は頻繁に使用するため、誤送信が頻発する。特に消費者側から文章断片が連続で送られてくるのは双方にとって良くない。

Bonne expérience, c'est très pratique. Et le fait d'avoir une interface de gestion sur l'appli mobile c'est génial.

What a great app. With the three social media outlets we are using. It can get challenging to keep up with responding to each customer. But not anymore! We connected all our outlets to this app, and each of my team members can now respond to customers' questions. LOVE IT

easy to use and used often by customers. easy to use and used often by customers. easy to use and used often by customers.

pretty good experience so far although I don't know how it relates to the customer on shopify I was trying to reach? shopify took me out of my customer's order to this and now I can't find my customer?

I use this app to run my business. I recently switched over to Shopify from Square and I am loving everything about Shopify.