Reviews for Shopify Inbox

I fully believe I have had more sales since I've been able to answer customer questions on the spot. It's absolutely awesome that Shopify actually provides a FREE app to allow me to communicate with my customers. (The integration with Facebook messenger is also a plus)

Per ora funziona bene ed è comoda perché tutti i messaggi dei clienti finiscono dentro un unico posto. All'inizio avevo riscontrato un problema con la visualizzazione della chat da desktop che una volta aperta usciva dallo schermo.. poi però è stato risolto.

Easy to use and fast too. Love how it integrates well with Instagram. Interacting with customers in real time. I just hope the mobile app worked as well as the web app.

Love this app for my business! Super efficient to maximize your customer service and to ensure you don't miss out on sales when customers have questions & can't find what their looking for.

I wish there were more customization features, being able to control the size of the box, and font. The chat box takes a big chunk of the website. There is also no control over the auto pop-up.

LA Floor Coverings

2022-09-13

United States

We have been using this app for a while and it is very useful. I never miss any customer. Thank you Shopify

The app works really well and is super simple to set up. It's very nice that it sends notifications to your phone and computer. I was hesitant about adding a chat feature to our store, as I thought there would need to be someone manning it at all times of the day. However, you can set up available hours and if a message is received outside these hours, you can follow it up via email at a later time.

I hoped there was a way that the visitors could chat without leaving any contact details...that would, I believe, make things easier and faster..

It's our second day working with this app and so far it's working good. The only problem is that whenever we send a reply, it gives us the error: Inbox failed to deliver this message. Try again but after a minute the error disappears and looks like the message is delivered. If this issue can be resolved, it will be a very good and efficient app.

The app works great and keeps me in touch with customers, 5 stars from me. Recommend to anyone. Mick from Nu Me Health ltd.

Bu uygulamayı kullanırken neleri beğenip beğenmediğiniz konusunda biraz ayrıntı verin. Yorumlarınız diğer satıcıların bu uygulamayı kullanıp kullanmama konusunda karar vermesine yardımcı olabilir. Değerlendirme metni

Great connection point with customers. Product suggestions help convert my browsers into buyers. Keep up the great work!

Pure Living Space

2022-09-10

United States

We switched from another chat app and this one is far superior. It is integrated with orders and pulls up the customer history in the sidebar which is so helpful. I like the quick replies as well. Being able to reply on a mobile phone or laptop is also a plus.

No complaints. Are there apps that might do more tricks? Probably. But this thing just works on the basics, it integrates everything I need, and I really only have positive things to say. Something to be said about having something basic, good looking, and super reliable.

Helps answer easy questions automatically and make quicker contact with customers when the auto system can't answer, PLUS make customer feel better and safer with your store

Darby Scott

2022-09-09

United States

Recently installed this - So far so good! A great way to answer some FAQ's quickly and the app works well so we can rely promptly.

Ich habe die App Shopify Inbox auf eine Empfehlung von Shopify Support bei uns integriert. Eine relativ einfache Einrichtung, mit super Funktionen, die unsere Kunden in allerlei Fragen auf schnellste unterstützen. Klare Empfehlung!

great service and options even though that i struggled in the beginning but little by little im getting there

Świetna, perfekcyjna i bardzo pomocna. Niejednokrotnie umożliwiła sprzedaż podczas rozmowy z klientem.

Works seamlessly, easy to use and effortless to setup. Does the job perfectly and customers don't seem to have any issues using it. Great for building trust!

We would like to be able to send videos on this But the shortcut key settings here, can you reply automatically?

good app i love how my customers can reach me and get answers to quick questions track their orders throughout the day and have peace of mind

Fit, exactly what I wanted. Can help me solve the communication channel with customers. It is recommended to use it to achieve point-to-point communication.

I find "Shopify Inbox" an easy app to use. It's a great way for (potential) customers to get in touch and ask questions about your products or services.

Funktioniert gut, man kann die Anfragen sofort bearbeiten, ohne am PC zu sein. Sehr praktisch, wenn man viel unterwegs ist.