Reviews for Shopify Inbox

Hard for me to give five stars on anything these days, but this little add-on works excellent for the intended purpose.

Shopifyの標準機能として､よくできていると思います。 スマホのアプリはよくできていて、お客さまの問い合わせにすぐにお応え出来ます。 FAQのツリーと統合できたり、簡単なフォームをお客さまに提示できると尚良いです。

It allows my customers to contact me with any questions or concerns they may have which could convert into sales.

Pleats and Stitches

2022-09-06

United States

Notifications are timely and easy to address on my phone or the computer. The auto-answers option is awesome.

The inbox really helps communications with customers. I'd like to have the app send an email to my inbox once I get a message.

This app is a convenient and swift way to communicate with customers. I'm glad I downloaded this on my store

Je l'utilise pour donner des informations sur mes produits aux clients qui veulent en savoir plus. C'est génial.

Works great.. we are happy.. also nice with the prewritten questions and answers. Made life a little bit easier for us.

Great app it does what it says. I get all the customer messages and you can have auto-replies. I get the messages on my phone which makes things very convenient.

Great app giving details of cart value if any etc. Perfect when customers need a little extra live help to get them across the line.

The website inbox function works fine but the integration with FB and IG has been taking me months to sort out the problem, and it's still not solved! Shopify Help Desk hasn't been able to solve it by far. Any one has issue with integration before and may I know how to tackle it? Thanks.

I use this app to keep in touch with more customers while being on the Go as a Busy Mom Wife and Entrepreneur

The app is great for communicating with customers, however, I've received soliciting spam messages which can be annoying.

This app is really helpful. My only complaint is it allows only 1 store. I have 3 that I currently manage for different pieces of our company. It would be nice to manage them all without having to log out and log back in, ESPECIALLY on my mobile app.

Skin Care By Suzie

2022-09-03

United States

Update: I am now re-using this app now that it has customer information, Notifications are working, It has a way to go before a 5 star app. Needs "Peek" see what customers are typing as they type. Big time saver. Also would like the ability to send a copy to my help desk when I need to. I tried this on SkinCareBySuzie.com, First the Pros: Love product cards the ability for the customer to add to cart or buy directly from the chat is another sales channel, (sorely lacking from other chat apps) The ability to give a discount coupon and the customer can just click on it and have it applied is a great feature. Mobile app works well. Now the CONS: WHERE is the customers order information? This does not have the customers order information integrated in the the inbox. In my opinion the is a must if you want to have efficient customer service. Many other chat apps have this, And this is Shopify so it surprised me that it was lacking it. Desktop notifications stopped working a few minutes after install. These 2 reasons were a deal breaker, Wish list: needs live visitor monitoring where you can see all visitor and who they are if they are logged in and what they have in their carts.

this app helps me a lot to contact a lot of costumers and convert more sales in my store thank you Shopify for this amazing app

Great - Lets me engage with customers, and the automated messages make the customer feel secure. . . . .

Very user-friendly and the desktop notifications are very useful especially if you aren't on your shop the whole day.

We use this and merge it with facebook and this is the hub for customer queries for us. Love it, and use it everyday. The only negatives are the timings on the automated messages as they seem to go out at random times, even though we have it set.

Great app, it helped me secure many sales and answer any questions that customers may have before purchasing. So really happy and highly recommend it!

A good way to communicate with customers. Easy and effective communication. Best of all this app is totally free.

Excellent chatbox - simple and straightforward, while also presenting a good number of options. No complaints whatsoever!

Bom, porém em alguns momentos não está enviando as mensagem, aparece como erro. Não consegui compreender o que poderia ser ainda.

Sin duda la aplicación que mejor me funciona y la más fácil de instalar, pues las demás cuesta instalarlas y a no ser que tengas muy claro lo que hacer te puedes perder mucho.

It's great to have the opportunity to be close to your customers at anytime and be able to guide and help.