Reviews for Shopify Inbox

Fashion NetClub

2023-08-31

United States

This App is very convenient to use for all of your messages to custumers. You can notice immediately any asked question from them and answer back immediately as well. Good customer service is very important for my business. I recommend this App.

je viens d'essayer ça à l'air cool, lldldldldldldldldldlldlddlddldldldldldldldldldlldldlddldldddddddd

excelente!!! puedo interactuar con mis clientes, y enviarles descuentos, presentarles productos, esta aplicación me da la información y ubicación del clientes, muy eficiente.

目前感觉还不错，整体操作比较简单，界面也整洁清爽，与店铺适配度非常好，这一点是其他插件无法比拟的。希望聊天框可以更加只能一下，比如实时翻译各种语言，可以提高商店的客户接访效率，也能给客户带来更加快捷的体验。希望在实时翻译上，能尽快得到完善，谢谢~

Shopify Inbox is great and it keeps shop owners in communication to answer questions from a customer

A great app, especially as it's free. It's missing just one thing that would make it on par with many of the chat systems that charge $$$ Add email piping. So sending an email to a specific email address creates a conversation. This would make this premium, easily.

It is intuitive instantly - by the way I would remove the 25 word limit on this review as I nearly just got out of it as it was annoying to have to write 25 words when busy

It seems to be working fine, which is strange considering it is a Shopify-made app. By the way, there is a bug with the official Bundles created using the new official app. In fact, bundles are always showed as not in stock in the chat on buyer side (of course they are not). They appear in stock from admin side, even in Inbox, but not on the chat. That's strange and must be solved asap

Occasionally, specific customers who utilize the contact page find on my website, sometimes their messages are directed solely to my personal email address and consequently do not appear within the Shopify Inbox. This diversion of messages to private email accounts can result in a lack of centralized communication and potential oversight. As a result, there might be a delay in responding to customer inquiries or addressing concerns promptly.

The app is great, we're waiting for Shopify AI integration! It's going to be revolutionary for improving the customer experience !

Atende as expectativas, fácil identificação de conversas. de fácil utilização e configuração, fácil entendimento.

Contatto immediato con i clienti. Molto utile per dirimere dubbi e questioni. Funziona molto bene. La consiglio

Muy bien tenerlo todo a mano, me gusta mucho mantener el contacto al día con los clientes. Es fácil de entender muy intuitiva.

Very good, solid app which fits in well with workflows while keeping bloat to a minimum. My only suggestion is to provide a way to get rid of the fake notification badge which appears even when there's no messages for the customer, which is irritating for users and somewhat of a dark UX pattern. It would be great if it only appeared when there's an actual message for customers.

"Inbox Shopyfi es un servicio excepcional que se destaca en la mejora de la comunicación con los clientes. Esta plataforma proporciona las herramientas necesarias para mantener un diálogo abierto y eficiente con los clientes, lo que resulta en experiencias excepcionales para ellos.

chat icon is directly over Checkout button for some themes and diasables function of it. not recommended...

It's great but I need to be able to delete a sent message. Or alter it. Then it will be 5 stars. Cheers

Facile d'utilisation et de programmation, mise en ligne en quelques clics. Faciliter de compréhension des outils mise a dispositions, je recommande !

Easy to set up and use. The phone app makes responding to messages super easy no matter where I am.

Very easy to use!! I like the section of questions and answers. Also, the users use a lot the inbox

Is there a way to have it optional providing the name and email address to continue the chat? It might discourage people from starting a chat at all if they want to ask just a quick question.

Thanks for your services, you may as well visit WWW.STARLETSSHOPPING.COM for your shopping.

Communication with the customer has been very easy ever since we started to use Shopify Inbox. thank you!

Great Customer Support

A must have app for your store. Pretty helpful.