Reviews for SC Product Options

Decoboom

2017-09-06

United States

INITIAL REVIEW: So far so good; I haven't seen anything else like this available for Shopify, and having a good options platform was key to me switching over to Shopify from my previous e-commerce platform. Using this app can get a bit tricky in setting up multiple options with conditional logic, but that's not necessarily a fault of the app. Time will tell if I can get my head around everything possible with this feature-rich app. - - - - - UPDATED, ONE YEAR LATER: This is the greatest app ever, and is helping our customers immensely to customize their guitar parts at our shop. We offer so many options, and it is important to us to have a clean interface. It has been a huge battle, but using conditional logic we have been able to set up a system which accomplishes what we need. In addition, the customer support by Bold has been top notch. In particular, the support staff members Shubhneet and Henrique really helped us dial everything in when we thought it was going to be too complicated, or not look right with our store. They worked the magic and got us going again. Three cheers for this app and the team behind its development, as well as the support team.

This app has been crucial to the functionally of our site! It is easy to use and the staff has been extremely helpful and super speedy with installation assistance! Thank you Product Options by Bold!

It's not just that the App is good and does what I need. Is the fact that their support is great! I love this app and I'm very very pleased with their attentiveness, definitively recommended!

This App is currently broken. If your customers purchase using Internet explorer they will be able to add a bunch of options and not pay. Creating a customer service disaster.

Great app and great support from bold. Francis was very helpful resolving a few issues.

Great App, easy to use, Excellent Support. I recommend it 100%

Product Options has been an amazing app which has allowed us to differentiate our products from the competition. The support has been amazing, in particular Danni who has gone above and beyond to help deliver a bespoke solution for us.

We've got a pretty heavily customized site, and Bold Product Options works like a charm. We've got a ton of custom products, and setting most of them up was a straight forward process. We also have an AJAX cart, and the bold team was incredibly helpful when we ran into technical issues. All around, great app and great support. They could update the product video though, the current app looks different than the video.

If I could rate 10 stars I would. MC was the best support rep I've ever spoken to for Shopify support. Super helpful and answered all of my questions!

Shubhneet and Alexa took care of me right away! I had some issues unique to my theme and they helped out quickly and efficiently! Great product and great service.

Parcelportland

2017-08-30

United States

Been using this app for only a few days now and Customer Support is AMAZING! Huge shout out to Shubhneet for his patience and support. Very glad we made the decision to purchase this app.

I subscribe to the premium version and am extremely happy with it. Our shop is all about personalization, and this app streamed line the ordering process. When there are many options, they clutter the product page, but the conditional logic helped me achieve a uncluttered look (visit www.megusattic.com if interested) by hiding options unless the customer wants add-ons. Their customer support is top notch - as good as Shopify support. $20/month is not cheap, but if you need product options app that affects pricing, I suggest that you go with a reliable app with great support. Before this app, I installed a less expensive, similar app, but it frequently went down without notice, and I had to shut down the store every time that happened (if I was lucky enough to notice it). The worst part was spending weeks to set up product options only to re-do it all over again in a few months. It was a nightmare. Go for the best.

The support for this app has been first class. We needed an App to provide our customers with a number of options but also give us the ability to add further options in the future. Whilst it worked with our theme we had a few teething problems but the team resolved them - kept me informed and were able to demonstrate their changes by showing me a short video clip. Love the fact they're so helpful!

It's a really useful app, and when we ran into an issue Julian found a speedy fix and was so helpful throughout, when we'd been disappointed by other support. Thanks!

Working with Bold has been great since we started our store. They were the first app that we installed and our customers have loved it ever since. The options are super easy to update and the professional look and feel of our site has never been better. They are truly a must have for any shop that wants to provide their customers a real enjoyable shopping experience. Also, their support and customer service is excellent-Shout out to Alexa!!

Support has been stellar! I'll be ecstatic when they add the ability to add a sku to a variant within the app itself but that's the only thing missing. Again, support is super!

Cons: - Apps is glitchy - the UI is a complete pain to use - Support doesn't seem know their own app and offers solutions that don't actual fix the problem - Basic features don't work properly Pros: - support gets back quickly (not accurately but quickly) - No other app does what this one is spouse to do. Downloaded it several days ago, still can't get it to the simple options. It is currently holding up my entire projects launch. Will update if this actually gets resolved to work properly.

I initially had some issues with this app given my Parallax theme that I'm using but MC helped me all the way through each of them AND fixed them for me. Thanks so much MC you are extremely helpful!

Support goes above & beyond for you. I truly mean it. The app itself is second to none, I tried free ones, but they don`t even do 30% of what this app does. Shubhneet is very responsive & helpful, gets the job done as if she was an employee of your company :) I opted for the Premium option only $19.99 & comes with more features like The conditional formatting - YOU NEED THIS OPTION. It hides/shows options based on a selection. Definitely a winning app. The support.. oh man.. They did everything for me. Recommend these guys, not just for this app but if you decide on another app they provide, go for it because their support is universal across all their apps.

UPDATE 8/7/17 - We've used this app for several months - there is a known issue that is not fixed that wastes a lot of time. Please fix the issue that when you create or edit an option set, save it, then have to go back in and re-order the options and re-save.. ------April Review was 5 stars: For some themes, the install can be tricky but ** Alexa ** and **Danni** did a great job helping me through it. Alexa responded out of office hours and Danni got her part done immediately when she got the ticket. Up and running in a SNAP! because of these two. The product is working well!

A very useful app with an excellent support team. I highly recommend this app to every single store owner. I wish we had found it sooner, it makes things so much easier because the extent of customization a customer can get on products is unbelievable. Thank you Alexa & everyone else in Bold Apps. I will be surely using more of your apps.

We have great hopes that this app will revolutionize the t-shirt portion of our business! We are located in rural eastern Montana (where cows outnumber people!) and are one of the only t-shirt shops within 80 miles. We have been taking orders via text, e-mail or phone and often details get lost in the shuffle. This will allow us to open a new t-shirt store for each of the Booster Clubs or events that we service. Clubs will simply send the link to our store and boosters may order online at their convenience! No driving 60-100 miles round trip to place an order! Once all the orders are in, we can send one large box with everyone's pre-paid, personalized kick butt fan gear!

I am now able to offer Shipping Insurance to my customers purchasing highly-expensive items. The Shipping Insurance Option appears right next to our more expensive products. This increases consumer confidence and enables us to convert more visitors into paying customers. I was also able to create a second Shipping Insurance Option, providing even more coverage and I was able to assign the two Shipping Insurance Options exclusively to the relevant products according to price. This provides our best customers with two wonderful options and a good deal of peace of mind when purchasing expensive products from our site. This added level of protection has increased consumer confidence and sales conversions, especially with our most expensive items. Thank you very much!

The options are excellent but it can be improved by allowing grouping features such as accordions to better organize the options. This improves usability and avoids cluttering the page especially when the number of options are large

Until now its beeing very nice app.