Reviews for SC Product Options

Bold is an amazing app that helps us with our customization options. This is a huge part of our business and the functionality is very user friendly. The best part about Bold is the customer service. We had a major issue and Paul saved the day. He went above and beyond to make sure everything was just how we needed it to be!

This was a really great app and very easy to use. If you are needing to add on items to your product, it works great. If you are wanting to have different product options, with different prices, it is not what you are looking for. Unfortunately, it did not work for me.

A great app for creating customized options for the products and the customer service is great. The integration was initially quite tough but has become supremely easy thanks to an upgrade. Works well for my store and looks clean and neat. Options to change the look and feel are few though, which we think BOLD could work on :) Cheers guys

Very useful app! great customer service -thank you Alexa for all the help with the settings!

Amazing app with amazing support team!

Little Mountain Bindery

2017-10-13

United States

To be honest, I am more of a phone person so it took me awhile to get on board with this whole email method. However, I have found that Bold is very responsive and very helpful. I still wish I could talk to someone sometimes, but if I hang in there my questions get answered. My latest issue was pretty complicated and Warren really went above and beyond to help me fix the situation. Outstanding customer service--just have to get used to the email!

Great support from MC - helped get the initial setup sorted out and up and running.

Letterfest

2017-10-10

United Kingdom

Product options in bold, what more is there to say, helpful little app.

So easy to set up and use. Product swatches are amazing and easy to set up. I could even change the size, have a larger image pop up when you scroll over the swatch, and change the background colour of the swatch (with custom CSS). The product conditions make it easy to set up a clean looking cart. The support team on the live chat are AMAZING and super helpful. Julian is the absolute best and gives great tutorials and screenshots to help along the way. I highly reccommend this app.

Alexa helped me so much!! I love this app!!

I'd give 10 stars, if it was possible. Product Options is a pleasant and productive addition to any store, and complemented by a quick response, friendly, and competent tech support. Kudos to the entire Bold crew, Francis, Shubhneet, Arcee, Tiff. Highly recommended!

Shopify just can't do everything. Sometimes you need that one feature, and for me Product Options by Bold was it. I needed the ability to have separate images for my customers to select an add-on product and this was the perfect solution. The support team was able to help get me up and running and tweak it just how I needed. If you need extra product options beyond shopify's native capabilities, this is the you app you need!

Product Options by Bold is honestly great! I was using another product option app and the service was slow and the load time for the product was also very slow. Bold makes it simple to add custom styles and you can chat with a real person in real time, so the changes you need are instant. Honestly I am so relieved I found a good product option app that fits my complicated product!

Awesome Customer Service!! Thanks guys!!!

Hydeandhare

2017-10-03

United Kingdom

Absolutely amazing and world class support from MC & Lawrence. They were incredibly helpful and nothing was too much trouble, eternally grateful and our prouduct options are showcased so beautifully thanks to them. Can't fault in anyway!

Customer service is great. The app has a learning curve with options and condition choices, but once it clicks in your brain how it works, it gets easier.

The customer service with this app is top notch! I messaged support to help set up something I was having trouble with (due to my theme code) and Henrique helped me quickly. I mean, it's ALREADY done... same day! How's that for service?

At first we had some issues in the past that took a while to resolve. However, Paul and Lawrence worked with us, and we are now up and running and everything seems to be going good. I must be honest, we have A LOT of option sets, and we pushed the software to boundaries it may not have been designed for. We did experience some of the negative sides of things as mentioned in some of the comments, but they stepped up their game and made things right! I must give them credit for that. Thanks guys for all of your help!

Great app but we had to upgrade to Product Builder to get what we want. MC with customer support was great with helping us out!

I sent a message today for some help and a gentleman by the name of Paul called me straight away to talk me through the process over the phone. I seriously cannot recommend BOLD highly enough. Unsurpassed customer service and help which is very reassuring. Saving me time on getting my issues dealt with. Thanks Again :-)

Very very solid app, and great customer service to boot. Highly recommend it - pays for itself!

I've only been using this app for a week or so but so far I'd rate it 5 stars. I need more than the Shopify 100 variants, wanted colour swatches and my customers need to be able to enter custom details - this solution does it all. I needed some help with the Ajax install and the team did this quickly and efficiently. It's so easy to set up product options even a novice like me can be up and running in minutes once it's installed. Well done guys. *Update* I found an issue with the display in quick-view. I alerted the team and they got onto it straight away. It wasn't a simple fix but they worked at until it was resolved. It was an issue with my store theme but now it works beautifully. I'd especially like to shout out to Francis whose support was outstanding. Thank you :)

The app is great,but the support for the app goes above and beyond! I was having a little issue getting something to work. I connected to the chat support and was connected with MC. After about 10 minutes and a great explanation, I was able to set up a collaboration account, where SHE went into the code and fixed the issue for me! AMAZING! Thanks MC for the absolutely wonderful customer support and going above and beyond to assist me with my issue!

Très bon service client. Nous sommes très heureux d'avoir téléchargé cet app. Nous la conseillons vivement.

App is brilliant! staff are so helpful - Paul is very responsive and is always willing to help! much appreciated!