Reviews for SC Product Options

Vida-Fuel

2019-04-10

United States

Great customer service, documentation, and chat support. They also actually help you if you are having troubles (Challi ;)

Excellent customer service from Nirav and the entire team. I had some issues with my cart and they totally fixed it.

The conditional logic of this program is a welcome change to the many other apps in the store, and the colour swatches are super fun!

Challi was great! listened to the issue and resolved it quickly and professionally! Thank you so much!

I love this app and the customer service is amazing. I’ve used this so i can have 1000’s of different products variants! Check my website out: Www.lfyshop.com

If you're looking for professional advanced buttons then get this app, best app on here, worth the money!!

I like the app but I have 3 days left in my trial period and now I can't access any of the services in this app or make changes to my Shopify products anymore .

I've been using this app for a while and I recently upgraded to the premium version and ran into some trouble getting the options to show up on my website. I did a chat support session with Harpreet and Rony and my problem was solved on the first try. Thanks for the help!

We are a computer systems integrator company that offers our customers a variety of customization options. We were stunned when we saw how few options and variations we could have with the default Shopify setup. That when we found Bold Product Options in the Shopify store and have never looked back! The ease of adding all our options without having to keep a massive spreadsheet full of option prices and variant costs alone is worth the cost of the app. Also, the swatches for our pc components has been a game-changer. Having a list of product options doesn’t convey nearly the same image of professionalism as having pictures so people can see what they are upgrading to. This feature alone has led to more customers choosing to upgrade their products than we ever had before! We have received amazing customer support along the way! Any time I have ran into a question, I have been contacted within the same day. On one occasion, I was working on something that comes standard with our products and trying to edit the checkout cart text. I thought it might be something I could change with Bold Product Options, and I reached out to Bold Support. Even though it was an option built into the basic Shopify app, they took the time to guide me on where to find and how to fix it! For something that wasn’t even a part of your app! No one else is going above and beyond in product support like that these days! Our store was located on another platform before coming to Shopify, and we were worried that things would be more difficult than they had been there. Bold Product Options alone has eased our mind and made making changes to our store and any options we want to offer a breeze. We really appreciate your product and your amazing support team! Thank you, from us at RGB CustomPC.

I've paid and upgraded to premium, however, my options remain at the basic level and I cannot set up swatches. Very frustrating...

Jonathan was fantastic in helping me add a variant to an existing option in Bold Options. Very professional, knows what he is doing! I highly recommend Bold and their products!

I am very glad that I'd given this app a second chance after I'd uninstalled for the first time, when I couldn't find any other better options app than Bold's! I am also extremely grateful to the wonderful team on helping me solve every single, big and small issue I had faced with Bold Product Options on my Clean theme. No way I can run my store without using this app! It provides the customisation I needed for my customers and I love how easy it is to apply the options. The app is not so compatible with the theme I'm using and initially that causes quite a lot of big and small problems, one leading to another. But the team didn't give up instead they looked deeper into every issue and solve it for me with such wonderful attitude and effort! A big thumbs up for MC and Samuel for helping with the technical parts solving the deeper issues. And I would like to specially commend Brenden and Jonnathan, who always went the extra mile for me whenever I logged in my issues via chat. They have been such wonderful support and I respect them!

I currently use 3 BOLD apps (product options, loyalty points & multi-currency) with another 3 (subscriptions, quantity breaks & Quickbooks integration) I'll be adding soon... no way I could offer my custom photo products without using your product options! Using a dynamic list, it works very well! Each app is easy to set-up and use. If I run into an issue, I *KNOW* support is just a message away, which leads to... Every time I've run into an issue, support has been prompt and very helpful! When I had problems with the options not showing they walked me through clearing Bold's cache... they fixed my theme so multi-currency showed up right where I needed it. When I found product options 4 and 5's labels weren't displaying the same as 1-3, they fixed that right up as well! They never seem to act like I'm asking dumb questions, they just answer/fix quickly!

Support is amazing - big thanks to Challi! They helped me same that that I had issue! Plugin works just fine! Even with my ajax cart!

Great app, which fully met my needs. Support works perfectly and fast. Thank you Nirav and Lawrence for your help. Pricing is clear and reasonable.

I'd go all out to add options and save, after view the products, nothing show in the web, and in the option app, what's going?

The application works very well, and the after-sales service is just EXCEPTIONAL! Thanks to the team for your follow-up, do not change anything!

Great app, it helped us with our product variant problem as we had more than 100 variant on most of our products. the swatch option on their premium package is even better as it allows our customer to see the colour of the fabric they are selecting and I was able to get the bold team to do a customised installation to make the swatch bigger so it is easier to customer to see the colours. visit our shop and easy the app your self: snoozsleep.co.uk

I used this app to create my prescription glasses store and I really needed an app with unlimited options. Couldn't have achieved this without BOLD. Due to the level of customization I needed, app support was the most crucial factor for the success and that's where Rony from support team came in and helped me achieve the customization I needed. Can't thank him and bold enough! You've helped me make my website the way I needed, without leaving shopify and starting from zero and hunting for developers. Thank you so much!

This is a joke! 3 months, they still couldn't / don't know how to correct the issue. Each email replied I received are, we are looking into and the issue is sent to upper level to look into it. But it been more than 3 months, nothing is correct / fix. Each day pass, we are losing $. Store is still not available to customer. No service is provided but still charging us $19.99 monthly fees! How ridiculous!

Have been using this app for around a year. It works well to replace the variants but has one major flaw. Every time I add a new product the options do not show up automatically. I have emailed support numerous times and I have been directed to change a number in my theme code to reset the cache. This works sometimes but not all the time. Sometimes when I need to add a product in a pinch I cannot get the options to show and I have to wait for support to fix it. I have emailed numerous times and never gotten a solution that actually works all the time.

With more than 350 products that have multiple options... this has application has been a total lifesaver! Thanks, Bold!

We are currently using Bold Product Options as we easily surpass the Shopify 100 variant limit. Rony J has been so helpful throughout this process! I appreciate the Bold Team for being so quick to assist us. I know if I run into any issues in the future, Rony and the team will be there to help me resolve them. Hard to find an app with this kind of support!

I just started using this app and the Bold team is more than helpful in assisting with the install. Without question, I would not hesitate recommending Bold's app based on my experience with their team and functionally of their app. To say the team and app are top notch would be an understatement!

I had an issue installing this app with my current theme, and contacted Bold - communication was fast and clear - and they had my issue resolved in 24 hours. I tried a few other option apps before settling on Bold - and none even came close to usability and features. THANK YOU!