Reviews for SC Product Options

I love this app it does exactly what I need and the customer service is even better. I would definitely recommend this app

Chintan helped a lot with the setup. He was really patient while i explained my requirements and gave me all the information needed to complete them.

Jerico did a great job helping me with a variant problem. He had great patience working with me on this. I would give him 6 stars if I could. Earl

One of the best apps out there but even more than the app is the customer service. I have not had a better experience in any business than dealing with Nicholas! I had several issues with my store and he solved them in a very timely manner even looking at some of the more complex issues with my store. Very happy to be dealing with Bold!

+5 more stars (Total of 10 stars). If you need help with anything - make sure you ask for help from Rose. She's an incredibly knowledgable and helped increase my average store sales dramatically. I also worked with Jennifer and Caleb (or someone who pretended to be Caleb). Awesome group over at Bold. Highly recommend their Apps!

Kelsey did an awesome job helping me out today....just before our big Black Friday sale I thought we had an issue and turns out it wasn't as big a deal as I thought. THANKS KELSEY!!!!!

Hidden Hybrid Holsters

2019-11-27

United States

Dylan and Nirav just helped me solve a big problem in just minutes. Customer service from BOLD is always excellent!! They fix and teach at the same time. These two guys are lifesavers 2 days before Black Friday. Thank You!

I use this app to help me with customization services on my products. It's fairly easy to use once you get the hang of it. Rick, from customer service, was very quick to respond to my installation issues. Highly recommend!

StickerBrand

2019-11-25

United States

I have been looking for the perfect color options variant work around for our website and I finally found it. Thank you Lawrence for your help in a minor install help. Service is quick and the app runs as exactly as intended. -Stickerbrand

BOLD is a great company. We sell high end furniture and needed a way to present custom options to our customers. After a lot of research we decided on BOLD Options and they’ve been great to work with. The software is easy to use and their support is great... highly recommend!

Amazing app! I use this app to add options such as uploading file, choosing sizes to my store and it makes the customization process for my customers so much easier! I had some technical difficulties with the app but Simran was a huge help, thank you!

I am using the bold app for my customized products and its working great! The set up was so easy because they're an amazing team. Samuel helped me with everything I needed to run the app smoothly and exactly how I wanted to my store! After using similar apps I am sure that I will stick around with Bold as it covers all my needs and i know that I have a responsible team with me! I totally recommend the app!

wigs

2019-11-17

United Kingdom

I used this app to add colour swatches and size options to my products and i found it easy and straightforward. The team support has been amazing. They are quick to respond and eager to do whatever they can to help. I would highly recommend this app. Michel

First of all, many people believe Bold have the monopoly on this type of App. Not true. I checked them ALL, and there is *one* other that is comparable. We went with Bold because we had less problems getting it to work to begin with. It is difficult, cumbersome and fiddly to get everything set up and working correctly if you choose the Auto option, but if you know your way around Liquid you'll get there. Support genuinely seem to want to help, they're just not very good at it. I get the impression there are support personnel Tiers and when you get moved up a tier you have to re-explain the whole situation to them, despite a recorded history of text and submitted video files. One bug on their end that caused their backend to hang forever in certain circumstances took about a month to fix. Swatches are nice, but very bare boned functionality. The boxes even at 'Large' setting are very small (about 50x50px) and there is no hover-over functionality allowing a better look at the image. When I suggested this basic user experience feature (which if I had access to the Liquid code I could have fixed in a single line) they said they'd pass it on, but ultimately it was a custom feature request we'd have to pay for. I eventually got a solution running in three lines of CSS. While parts of the code are stored in your theme files, you can't improve them because they are overwritten by Bold sometimes multiple times a day, so you are at their mercy for basic functionality adjustments. You are given an outlet for custom CSS and that is all. The most constantly noticeable issue is that the back end is hosted on Bold servers and is extremely cumbersome to load, and to navigate. You can have an Option Set, which contains a list of Options, and those Options can have a list of products (in the case of automatic price adjustments). You can't alter a product through Shopify normally because all the data for the Option Sets are stored on Bold servers and they don't know the change occurred. You are required to alter products through the interface provided by Bold. Every time you make any change through the Bold interface, everything connected to that change needs to be updated. If you change a product in an Option, every Option Set that is linked to that Option needs to be updated. If you change a product in an Option and that product is also in other Options, you need to manually go into those Options and save them so the changes will be recognised. Every change you make requires a long waiting period where the system goes up the tree and readjusts everything internally - the more Options in the Option Set, the more Option Sets the Options are used in and the more products within an Option, the longer the wait. We're talking a minimum of 5 seconds for the most simplistic of Sets, and a minute or two for complicated branches. Finally, changes made (especially when actually applying these Option Sets to the store front products) take often up to 10 minutes to actually be reflected on the web site - and some times they just don't take at all. Some times you just have to go back in and save the Sets again hoping this time it will work. Overall, the App works mostly well as far as front end code goes (although a lot of modifications were required to get everything working as expected on our non-Shopify bought theme, a task I expect most people aren't up to). Almost all of the issues come from a complicated and cumbersome imperfect back end, and Bolds reluctance to improve their product as noted by other reviews - which is inexcusable for a subscription product. But when it's working, it shows the potential to be something of great use.

I have installed this App few days ago and I know it will help me make more sales that the previous app I had. The support is Amazing, Shoutout to Daniel who offered an excellent Customer Service. without his help I would have moved on to another app!

I have had this app running on my site now for over three months, and I love it! It needed some customisation out of the box to suit my requirements. All this work was completed Nick who was always very professional and an absolute joy to deal with! Excellent response time, work was on point, and I never had to over explain for what I needed doing. 5 Stars to the app and 5 star customer service. Highly recommended

I'm in the middle of my trial trying different options. Each time I've had a question, support has been more than helpful. Tonight Chintan assisted me with understanding some of the premium features. Thanks for the assistance. Great info and great prompt service.

Amazing App... allows you a very high level of customization. This app was just what I needed, and the support team is awesome too! I highly recommend this app if you need to have lots of variants.

Midsummer Star

2019-10-31

Australia

Don't recommend. Maybe the app works well, maybe not. They installed 4 seperate times and each time install broke my site, the last install meant customer could not add to cart. Will no longer do business with these cowboys.

Customer service is excellent - I have had a few user errors and they are quick to respond and fix the issue. Chintan was great on the live chat. Thank you Bold Product Options for such great customer service.

Excellent app works flawlessly and very easy to customize in the app. The team at Bold is very responsive and helped install the plug-in within 24 hours for us.

Love The Mug

2019-10-29

Ireland

Nir answered my questions quick and efficiently and was very friendly. Thank you - Brilliant service.

My Computer is My Canvas

2019-10-28

United States

Excellent product options app! Also received very prompt help from Chintan when I had a question. Highly recommend!

Thanks Nir for all of your help today! Definitely above and beyond what I was expecting from a chat. Absolutely love Bold Options app, it's a must for any shop that offers customization. Nir was able to help me troubleshoot why some orders don't come through properly, turns out it's not an app issue but rather a social media browser issue. At least now I can give a heads up to my customers!

We had some questions about some edits in the Bold product options. It was solve very quickly and clear ! Thanks Chintan