Reviews for SC Product Options

Nick and the team are always responsive and focus on resolving issues and requests quickly. We couldn't ask for better support!

I have had to seek support (on a number occasions) and I haven't found it very easy to get. At least half of the time I look, their online chat function is disabled (I thought it was a glitch but was told by an operator that they take it down when they get busy.....), I have called in and spoken with someone who said they would get back to me once they learn the answer (only they never called back), and I have written emails (mostly recently Wednesday of this week--it is now Saturday) and they take several days (they say 48 hours but in my experience its been longer) to respond. Edited Nov 25, 2015 -- they have helped me resolve the issue -- took from Oct 19 to Nov 25, but it was resolved. A notice on their website said the Black Friday rush had them scrambling. Overall I like the product enough to keep using it as it does more than the Shopify variants can. I increased the stars from 2 to 3. Edited Setp 27, 2019 -- its been buggy for a while. Finally with the integration of another feature it became untenable so reached out to Bold for a fix as the cart is not showing pricing and it isn't integrating with the new multi-currency option -- been waiting a week and still waiting for a reply (after multiple attempts to contact them). Been told someone will respond but they don't. I see there are several production option alternatives and at this point, figuring we may need to look there.

Amazing app, it helped me so much. The team is very professional, thank you Jericho and the other ones! I definitely recommend this app if you want to sell personalized products!

I looked at 5 apps but I decided on Bold. Why? Because they have people folks! People that talk on the phone and fix things! If you have been on the net for a while you will appreciate this. Now, the support - NIR- the most awesome support guy! He hangs in the with you and does not stop until he fixes it. No emailing for days, he calls you if needed! Now that folks is support. Nir has broad knowledge of this program and honestly, can make this program dance! I have some awesome conditionals and fixed suggestions he made to make it better. Thank goodness I have Nir, makes it so easy! Thank you Nir for a job well done. I appreciate your help.

So far so good with this app. Really appreciate the ability to chat with support. Nir was very helpful!

Since starting to use Bold Product Options we've had an awesome experience, especially when it comes to customer support! Raphael helped us install the Bold Product Options app and matched the style of our theme. Great work and quick response! Nicholas dialed in the options to fit out needs and made sure they work well throughout the entire store! Quick turn around times and awesome work from everyone we've interacted with at Bold.

I used the app to show my add-on products as picture swatches. The support team has been very responsive and the installation, along with follow-up questions/issues have been resolved within a day.

Omg, I just had the best customer support experience ever. Nir was a phenomenal support and helped me so much with organising how my products looked like. I heavily recommend! I also have had help from Sukh, they were very helpful and I can't say a bad word. Thanks to them my webshop will work just fine!

Customer service was great and I love the easy customization of the app. I had issues with stripping the extra information off the order but that was a shopify issue not a product options issue.

It is so easy to use this app and it has all the features I needed. The customer support is also amazing! They give me a quick response and it has the live chat so when you need their support, they are right there to help you. The tech support agent (Nir) resolved my problem so quickly and beyond my expectation :) Other apps will take ages to respond though!!

Simply Straws

2019-09-23

United States

We've had BOLD for a few years now and love it! Customer service is always great and they are quick to respond with a fix ASAP. If it cannot be resolved right away they put me in contact with someone who can get it done within a few days and keep me in the loop the entire time. Nir was awesome at fixing my issue right away and even walked me through how to avoid and resolve the issue if it occurred again.

I have been experimented problems with this app for so long. But support reached me after my review and took care of all the issues, i wished the problem was solved sooner but it's fixed.

Great product assisting us to have product options on our web page. Mona and the tram from support are always friendly and happy to help.

Nirav, Laurel & the whole team are always very quick to respond to our requests and the app works perfectly with every theme we have used. I would highly recommend it.

I installed this app for customization options on the apparel we sell. Easy to install and set up. Works great! Their tech team even helped with appearance changes to match my store variants. Highly recommended!

We are so grateful for the Bold Product Options app & team. They went above and beyond helping us set up our products and variants. Any request we put in, they made sure it was taken care of within a matter of a day or two. Bold customized our options to our liking and made it all seamless. Big shoutout to Regina, Nirav, Rony J, Victoria, Shubhneet, Laurel, and Chintan! Thanks so much for all your help.

We have been using the Product Option by Bold app for nearly a year. We are a large eComm site (for women’s fashion) with over 10,000 active product SKUs. Most of these products have very complicated option requirement as we heavily customize these products as per customer’s needs. The options a customer selects triggers a cascade of additional option because of the type of customizations we allow. We looked at and evaluated a number of apps and came to a conclusion that no other app can really support the types of customization needs we have. What was specially important for us is their customer service. The went over and above in solving a obscure need we had. The team seemed to be working round the clock on our ticket and handled each communication very very professionally. I would HIGHLY recommend this team not just for their product but for awesome customer support

Very useful app. Great support from Rahul. App needs some adjustments and upgrades regarding pricing.

Meadow Lane Monograms

2019-09-18

United States

Excellent customer service and great addition to our shop. We highly recommend using Bold Product options.

Wouldnt have a business without this app! Really hoping that they catch up and over take the competitors with a live preivew and live image preview app.. Don't really want to pay for it privately for them to just realease it to everyone for $30 a month.. see it in action live on our personalised jewellery store www.annalise.co.uk

Just submitted a support request. Please deal with it immediately as I cannot spend any more time dealing with the problems. Sometimes the options show, sometimes they don't. I've done everything correctly.

This product has allowed to add purchase options to quite a lot of our products. The app is easy to use and will allow us to start a whole new business venture with custom blends. The future is more promising than ever because of this product! They integrated the system for us, so we did not have to do as much work as expected.

After a year being with the app and managing lots of frustration with previous bad experience with BOLD, I'm now actually trying to come away from this app mainly due to the poor level of customer service I have experienced over the last 2 weeks when requesting a copy, paste and check process. The service model is friendly and personable but lacks the attentiveness, knowledge and support experience for delivery success and management of customer expectations. This is just my experience but work does not get checked, communication has to be chased and most important in service support, customer expectations are not managed and customer success management is very poor. I appreciate everything that has been attempted to deliver service but at the premium I am paying for their product, the service level is poor. I am now seeking an alternative product with a stronger support model. In my opinion, a stronger focus on service delivery would help BOLD rather than a strong focus on being nice and passing the ball around. The very nice part should always be there but the customers needs professionally should come first followed by the nice engagement. I will be removing the app once i have found a more suitable vendor. I hope my review helps Bold aspire to be the service delivery vendor they consistently aim to be.

Sukh was great! really helpful! The app is just what i need for my shop! The team very responsive thanks a lot !

Victoria & Rony were so helpful!! They were very patient and attentive. It is nice to have such reliable customer service when you're still learning! Thanks again!