Reviews for SC Product Options

Great customer support from Kelsey, she answered all of my questions and was very helpful in the way that she explained everything.

Don't bother - completely slows down your website! Options work fine, but makes the website load a lot slower.

Great App, works great for me and their email support is great and helps resolve your queries as earliest as possible.

The customer service is next to none with Bold, they show great service and are on top of whatever issue or question I have. I would like to give a shout out to Abhi and Guri for addressing my problem right away today which has been a huge headache for a couple of weeks now. Thanks guys, keep it up!

Best support and the app was a big help to reach our store's goal. Thank you support team for helping us.

Good app and great customer service! Provides the customizations and capabilities that we need for the products that we sell.

Thanks to Mayank for the quick help when I was trying to figure the set up out! I am hoping this will help my overall website to run a little more smooth!

Great app! Just what o have been looking for. Thank you Marty and Shubhneet you were a great help!

This is a great app which provides a large variety of additional variants to your products. And the customer service team is awesome. Especially Dylan!

Overall the product options App by Bold has been a lifesaver for us. We really needed the mix of pieces that it pulled together. I give it 4 stars only because there is just some slight room for improvement (like removing excess data from product info and ability to hide products from showing or not on checkout - because it impacts abandon cart messages in strange way for us but we have unique needs)...the service is SOLID 5 STARS and tech support goes over and above to keep it working if anything comes up or needs refinement. I've had several superstars (Julian recently) who just get it done right and timely. MUCH appreciated and thanks to the entire team.

Nightmare in every sense of the word. During the height of holiday shopping the app made it impossible for our customers to check out and to add insult to injury, the customer service disappeared for days onylt o start responding once we deleted to "win(?!)" our business back. Their product video offers a 30 day free trial and 14 day elsewhere. Their CSR *offered* a free trial extension but we ended up getting charged anyway then wasting time getting Shopify involved to get our refund after several attempts. Even Shopify couldn't get a response at first and kept having to try other avenues. Their emails tend to be more excuses of why they're screwing your business because they have so many customers and there is oftentimes an English-speaking language barrier. The very worst part is although we've scoured our files to delete every trace of them after removing the app, we're still finding bits of their code popping up throughout our customer facing site. Causing us more productivity hours undoing the damage of integrating their app on our site. We moved to Infinite Options after this nightmare in mid-December and they are leagues ahead in terms of functionality, professionalism, transparency, support and price. The last time I ever give a Bold app a chance in any of my stores. Over-priced, under-supported and abjectly clueless. Use Infinite Options.

I am quite a novice in this and couldn´t make it work. But I just get super service from Bold and they are helping me implement the app.

Great customer service! Really enjoy the app and it does exactly what it needs to while being easy to operate on the back end. I had an issue with the installation of the app on my website and Nirav went above and beyond to help me solve the problem very quickly and efficiently.

We've been using Options for years. Although it's not the easiest to set up, the functionality is close to limitless. The support team is usually very efficient and good at what they do.

MONA WAS VERY HELPFUL THANKS AND WAS GOING THROUGH THE ISSUES I HAD BUT OVERALL VERY ATTENTIVE--THANKS

Great app, easy to work with once it is set up. Shoutout to Mayank & Jordan for setting up the app. They did a great job and supported me really fastly!

Excellent service, Kelsey and Dylan made sure everything I needed was taken care of! Highly recommend!

Incredible app and incredible team. Bold Product Options team helped me a lot to fix the few bugs there were on my shop with the use of this plugin. Good job

Shout Out to Nirav for the great support on the phone. He assisted me with every detail needed to get my Options set up. Thanks again man. You Rock!!!!

So far it seems like a good app but for it to integrate with recurring subs there's an upgrade to premium needed. Chintan was very helpful in walking me through the functionality.

Super app with an absolutely amazing team of techs eager to assist. Kelsey was incredible to work with-extremely professional and eager to help me not only resolve my issue but help me understand the process. Mayank was also extremely helpful. Both the app and the team are superb! I highly recommend Bold for every business!

Great app and amazing support and service. Rick was extremely helpful, fast and had so much knowledge.

The app initially had a few issues that needed tweaking to work well with our Shopify app, however there's live customer service support that makes things easier/quicker to fix. In particular, Camila was amazing at providing the help I needed - and I had a lot of questions. Definitely the best customer service I've had in a while, thanks again Camila!

Without this app I could not do business with Shopify. I own a bakery and we need to have options for all of our products such as chocolate type and color of sprinkles just to name a few. I paid to have them install the app for me and it was worth every penny. Today I had a small issue, I emailed them and within the hour the problem was fixed and everyone that I dealt with (mostly Dex in support) has been nothing but a joy. I recommend them to all of my friends who want to run Shopify sites. Try their apps for a month, I guarantee you will not be disappointed. Priyanka in support rocks!

17 Dec 2019 - I have to again downgrade the rating for this app. I am trying to create product options and app does not save the options. Which means all the work lost. It's been two hours trying to fix this and is a very common problem with the app. It is one of the busiest periods for us. We pay all year round for this app and we need the most it stops working. I have updated my review as finally, the customer service managed to solve my problem. Hope it works well from here. Thanks Extremely frustrating app. It does not add products and keep showing the original product price. Contacting Bold is almost impossible. It keeps asking for a password before we can even ask a question.