Reviews for SC Product Options

Equestrian Chic Boutique

2020-02-05

United States

Great App and Mona in support was extremely helpful, fixed my issues quickly and explained the process!

The app works great and it's easy to set up. The support is very helpful, Rick did a great job customizing the product fields to match the rest of the site!

Bold's Options is a great add on for Shopify and the support staff is amazing! Looking forward to seeing everything Product Options has to offer.

A very useful app and support team are super responsive. Thank you, Dylan for such amazing support.

I've received speedy and helpful support for a great product. I would recommend Bold Product Options to anyone looking for that functionality.

WORDS OF ADVICE IF YOU DOWNLOAD THIS: save your self lots of time and frustration by reading and studying all the help article FIRST! There is some glitchiness that happens here and there where the product options won't show up or the conditional logic won't work properly. The app does work but for me, it took a while to get it working properly...... I use this app for the bakery - we literally have unlimited options and combinations that affect the pricing. The app is really great.

Bold provides a great functioning app, along with amazing technical support! I would highly recommend them.

This app was super confusing at first, so I hopped onto the support chat and Samantha was the biggest help in the world! After a few questions it was amazing how much simpler the app became and now I can offer variations in my products that I had only dreamed about! Thank you for making it super easy.

Great support! Their team went way beyond what I have expected of them and did so in a very timely manner. By buying this app you definitely get much more than what you see on the screenshots. Thank you Camila, you are a hero!

Carter and Kaiser are two thumbs up!!! Thanks for your prompt and quick solution!! :D I had an issue in changing the option order and they did in a 5 mins!

As non-techies we really appreciate Bold's patience when dealing with us The Product Options app is performing brilliantly, first with Nirav's help and latterly with Camila, who has been excellent The app, used in conjunction, with conditional logic, has given us a real advantage over our competitors Looking forward to using CL to offer charged shipping, free shipping & click & collect options Thanks again Camila

The worst app, hands down, with the worst customer service ive ever experienced. What a joke. i called the customer service number and literally woke the woman from sleep at 11:28 am. She answered "hello?" i was like "is this bold??" She didn't tell me her name, etc. and gave me the runaround for 30 min. Told me it was MY fault. unbelievable!!!! Update: after 2 weeks, im CONFIRMING that this is the worst app you'll ever pay for.

Really bad support. Waited over a week only to have them tell me they couldn't make the app look good on mobile on my store. Now they are telling me to pay someone else to fix it. Not worth it.

Phenomenal customer support! Quick and effective like a bunch of technology ninjas! Really appreciate the help!

I reached out to Bold, after receiving no help from another provider for over 3 weeks. Carter was so helpful, in a matter of minutes he set my mind at ease and provided me with the necessary tools I needed. He even made sure to inform me that I can contact them at anytime for more assistance if needed.

I would highly recommend Product Options from Bold, we've used this for almost 5 years and continue to find the app beneficial, the support we've received is first rate, with special thanks to Dylan for his efficient and courteous service

This is a great app and the customer/tech support is great. Thanks to Vighnesh for helping me out today!

The app is great. I'm very pleased. I got a lot of help with the installation from Pratihba. She is wonderful and very professional. Everything I need for my store has this app. Thank you

I've used this app for three years and it is excellent. Once you get your head around the conditional logic it is very straight forward. The help desk is brilliant and always quick and efficient. Tonight I was helped very efficiently by Priyanka.

Changing The Present

2020-01-17

United States

This is a great app. We use it to personalize greeting cards on our nonprofit website. See https://changingthepresent.org/products/defenders-of-wildlife-adopt-a-sea-otter-card Great support, too.

The options needed some customization and improvements, the customer support was quick in resolving all the concerns. Cheers to Dylan for all the help!

I use this app on several of my shopify accounts and love them. I recently had to contact support for the first time and the fix was surprisingly easy, I just missed the button but Sukh helped me out and it was a smooth easy fix. Just needed to update it for my new theme. Love these peeps!

1/2020 UPDATE: Moved to a new theme and expanded our use of Product Options. Many thanks to Mona and the other Support Team members who went above and beyond to help me achieve my latest goals. Like all Bold apps, Product Options is beautifully designed, tremendously functional, and wonderfully supported. We use it to allow our customers to design modified versions of our furniture products. We may use it on other products to add up-sell options. The app allows you to create an option of virtually any type so you can choose what works best for any given option. We use swatches, radio buttons, drop-down lists, and a large text field, for example. The flexibility is impressive and I love the option preview you can see in the admin. Another fantastic feature is the ability (with the proper subscription level) to specify rules that hard/show options based on prior selections. This makes for a cleaner UI for the shopper. For example, we offer two types of certain modifications, one "standard" that we have ready to go and one "custom" which requires more effort and costs more. Choose the standard and you get a choice of the standard offerings. Choose custom and you get a text box to enter the custom info. When you install this app, you also get a fantastic support team. I would consider my goals for the app pretty ambitious and complex. Samuel L made sure that I used the functionality to its fullest to reach those goals, even when I moved the goalposts!

I just added personalized products to my store, this app is really helpful for setting up my products. Their customer service is excellent and extremely fast in responding! I think some of the option layouts could be a bit better, though.

Great customer support from Kelsey, she answered all of my questions and was very helpful in the way that she explained everything.