Reviews for SC Product Options

Naman and Aryan Sharma where a great help! Great support team! They helped to fix things really quickly!

excellent helped me to solve the whole issue of the installation of the application, and was very kind, thanks Carter

Best APP for customs products and the best customer services. I recommend it, they helped me with all my questions and problems. Shoutout to Aryan, Great Job!!!

I had an issue with the position of the option and Rushi got Roni to help me. And Roni did a fantastic job at tackling the issue, he successfully moved the input box to where I wanted and even made custom css so the input box is below the label. He also pointed to me where the files that needed to be edited were and gave me advice on CSS. This is the best customer support I have ever have. Big props to Roni for being knowledgeable and helpful. He is the best. I'm subscribing to this app because of the awesome customer support I received.

Priyanka was very patient with my lack of knowledge and able to answer all my questions.

Great app- I struggled a bit to get my head around the conditional logic, but Naman was absolutely great. Extremely patient with me and showed me exactly what to do. Really pleased, as ever, with Bold. Thank you! I will continue to use the other Bold Apps too

It's an excellent app (although it can take some time setting it up and requires some getting used to). Equally important is product support, and the team is extremely helpful. THANK YOU GUYS, you rock!

So far so good! I've been chatting with Naman using their live chat feature during my setup process and the support has been awesome compared to some other similar apps I've been using. I'm still playing around with the app to see how it works, but it seems simple enough once you get past the installation!

Thank you for your help and patience with my difficult problem Carter. I am grateful for your help.

Great customer service. Aryan has been amazing. I can't tell you how much I appreciate this being an entrepreneur. Thanks guys. Aryan my wife says you're cool too so that should be 2 for you ;)

Very helpful and their customer service is top notch. Kudos to their team members Laurel and Priyanka.

These guys know what are they doing! I had an issue which I was trying to get Shopify to fix for days related to my currency. Then I came across this app that offered great features to my eCommerce and had one of their experts to work on my site. Guess what happened? They fixed my first issue with Shopify! I look forward to use more of these guy's apps!

I've been using Product Options since 2014. Today I had to reach out to Carter at support and they were super helpful! Excellent app, excellent support.

Worldbuilders Market

2020-05-02

United States

I just started using this app and although a bit confusing at first, it is very easy to use and get set up once you dig in a bit! I've also never had any personal problems with Bold's customer service if you get ahold of them during their actual hours. I think that they might be working remotely, due to COVID, so there is that. I've just recently had Rony help me out and he was about as helpful as one can be!!

Very good App and, Very good customer services. Thank You Dentamed USA Your Medical Dental Equipment

I started using this app a few years ago and had absolutely no problems. I then switched themes and ran into every problem under the sun. After going through several different people, Rony, Laurel, and Carter were finally able to provide me the assistance I needed. The app is now running smoother than ever and looks beautiful. Thank you so so so much for providing the help I needed to make this app work for my needs!

they have been good in the beginning and now that they became big they do not care about you NOR HELP YOU, we updated our theme and we needed them add there code to the theme, i emailed them 10 times called 4 times, and they are acting like a pig NO JOKE, i rarely write bad reviews but its extremely frustrating to go thorough what i am doing and i wouldn't want this for anyone

Great app and great support, thank you Rajni & Shubhneet for jumping on the issue and getting it resolved. Bold has delivered once again! *update* Needed a little bit of support and reached out. Ended up with Aryan who was amazing. 10 Stars!

Entropy

2020-04-29

Australia

I never write negative reviews without doing everything in my power to resolve it with the company first. Unfortunately my experience with Bold Product Options has been one of the most horrendous customer service situations I have ever encountered. No-one replies... ever! This extends well before the COVID-19 situation as well. We had the app working perfectly on our website for a long time then it stopped working and they re-applied the settings but not as it was setup previously and now it is a mess. There is coded text appearing against some products and the options are appearing against all products when it should only be linked to certain tags. It is causing us no end of customer service issues and I have emailed Bold more times than I care to count but no-one ever replies. I am more than happy to revisit this review if someone can please help me ASAP to resolve the issues with your app that we are experiencing.

I needed this APP for my Homepage.. I downloaded it and i was so confused because there was so much things! But it's good that you have great support. Jericho helped me a lot and was really nice to me! Thank you for this great app! And Jericho .. Thank you =)

*The BEST product customization app* I thought I reviewed this app already but I guess I haven't! Was on support with Carter and he prompted me to write one so here I am. I've been using this app for a few years and ran in to several issues throughout and the team at Bold are always there to help. I have a ton of complicated options on my shop and they've always been quick to help me fix, troubleshoot, and even customize some of my options for me.

We are using this up to show extra options on product page but I am very disappointed because app does not sync well and I have to do that all the time manually. Also can not sync all collections I have so I can not put 2000 product in collection, I have to add product manually each time I need options which takes forever.

Great support. I am not very good with technical stuff and Naman on the online chat was very helpful and patient with my questions.

great customer support by Naman he did everything he could to help me with the best information. The app itself is also great.

I've had this app running on my store for about a year and a half now. We offer up to seven options on a single product and we wouldn't be able to offer that to our customers without this app. It does not work like a standard shopify variant because it adds a product sku to the initial product sku instead of modifying a variant sku. Basically, each BOLD option will show up as a separate line item in the customer's check out page. This works great for us as the options relate to swappable products within a bundle and keeps our inventory system very clean. Having conditional logic also allows us to keep the default options simple for new customers but still allows us to offer advanced options for returning customers offering even more product customization without overwhelming customers. Best of all, however, is their support. They DO NOT nickle and dime you for reasonable customization to their code. Working with one of their support techs is both quick and pleasant. I see no reason to look into other product option apps.