Reviews for SC Product Options

Does not work with Out Of The Sand Box FLEX theme. I tried to solve the problem with support, takes 48hours + to receive a responds, problem still persists. PROS: installations is swift CONS: - Product images/videos do not load in detail page while app installed (chrome, safari, brave, edge mobile and desktop, all tested, all failed) - Product options take a while to implement, compared to my new app - Support is not swift, 48 hours + It is unfortunate that Shopify enables apps that loose money for all of us to flourish here. I made customer service at OOTSB as well as Shopify aware of this problem. Maybe that is a Canadian custom Americans don't get.

After an initial delay for the install, it appears things will be resolved soon and I am really excited to used the app with the upgraded features on my store. I look forward to adding an update once live.

Nir and Laurel was A for Awesome helped me with my inventory inquiries and made it easy to understand

AVOID AT ALL COST, unless you have a lot of time dealing with their dragging support who tries all the tricks they can think of to make you give up contacting them. If you have all the time in the world to deal with their support by all means.

Nir helped me about right away on support - super fast and app does what it needs to. Thank you and looking forward to exploring this app more.

Love this app. Very easy to install and has all the features I need. I had one tiny little problem with formatting how the total prices show, but Nirav was able to fix it immediately and now it works great. Thanks so much.

Update** They got back to me very shortly after and escalated the issue. It got fixed within 5 hours. I know they were very inundated with a lot of requests, but they work fast and have a good escalation process. I also understand that different theme updates might cause javascript issues, so I'm thankful they were able to help out. Shout out to Mona and Rony for their help! ____________________________________________ Original: My store's bold commerce has been working improperly for the past 5 days. I pay $49 per month for this too :( Hoping we can get it resolved after this? My theme is a clean install of district theme and customers are breaking my upcharges ex. Double-check if you guys are having the same issue as I am while you're on the free trial. These guys are hard to get a hold of. Steps to break Bold Commerce Product Options (lol): 1. Add Item A (basic no add-ons) to Cart 2. Add Item B (most expensive options) to Cart 3. Remove Item A (basic no add-ons) 4. The cart page updates and displays the hidden Bold Options 5. Remove Bold Options "hidden options" to lower cart price, and the description stays the same as Item B (most expensive options) 6. Checkout Item B (most expensive options) but pay Item A price This has caused me to lose easily $30-$100 per order. Additionally, this leaves me looking like the bad guy to my customers because I cannot afford to just give them the difference or I have to cancel the order... overall an absolutely terrible customer experience. Proposed solution: I'm sure there's some sort of script you just copy and paste to the end of some liquid template file which hides the product options from the cart... perhaps that can be shared? Their tutorials/knowledge base is also not very helpful. It shows the solution but to problems that you don't know are you have because there are no "before" screenshots (even though they always ask for before screenshots lol). Their knowledge base also looks to have a ton of dislikes... take that for what you will. Happy to update my review if they're able to fix this issue, as I'm pretty sure there are other sellers having this issue. (again I'm using District theme... super standard). Change my mind?

Great customer service all around. J. Buhler did a wonderful job with fixing my website. I truly appreciate it.

Great customer service all around. J. Buhler did a wonderful job with fixing my website. I truly appreciate it.

Nir helped me a lot with the CSS code about swatch resizing , nice to have the bold commerce product options app

My website needed many issues to be fixed in terms of appending the add on pricing, and styling formatting issues. Main issues were fixed quickly by Grant, and other formatting issues took slightly longer, but were finally resolved well by Rony. Appreciate the help and would highly recommend this!

Nir was very helpful and solved the issues I was having! Nir explained everything and made it super simple to use!

Nir was very helpful and clear when explaining how to fix the problem I had. He was quick to solve it and kind!

Nir got to the bottom of the problem, and gave me instructions to resolve. Fast and easy directions he knew exactly what was wrong.

Amazing app and amazing customer service from Nir! I spoke to Nir or live chat and he was so so so helpful and helped me out so much! I wish I could have given him a tip! 10/10 service.

Nir helped me a lot with many of my issues. The app does most of the functionality I was looking for.

Quick response and work from Nir! Highly recommend merchants to use this app if you are looking for complete product customisation

Edit: Use the app on two of my stores now and plan to use it on two more that I am working on. Always prompt, great, customer service. One of the reps, Raphael, solved my latest install request quickly and to my satisfaction. Great app with lots of customization. Helpful staff and prompt responses to all requests. I tried other apps out there and as they almost have the same features Bold seems to be on top of things and will respond quickly whenever I have a question or modification request.

I am appalled at the customer service from BOLD. I have been passed from pillar to post and no body at BOLD is fixing the broken app. I am over a week later after reporting the issue and still no fix after promises that the tier 2 team would fix. This is not a fair way to treat customers.

Had an issue and I got through to an assistant. Looked like problem solved and then it was. Through a combination of staff, Kaiser was able to do a simple fix by removing the change and putting it back in. Simple but it worked. Now back to happy customers. Thanks much Kaiser

Just the app I was looking for. Ran into a few issues and the Bold team were on hand to get them resolved for me. Special thanks to Camila and Grant who were super helpful. I would definitely recommend this app.

Amazing customer service. I spoke to Kaiser and he helped me solve the issue I had right away. Thank you!

Have been using the app for a while. I had some issues that I needed to address and Rony was great at walking me through and getting everything back up to speed.

App works great. Needed some assistance so I started a chat. Naman was able to help and everything works!!

Priyanka helped me out a lot as far as the app goes. She was very respectful and knowledgeable. Thank you for your help Priyanka