Reviews for SC Product Options

I used this app for over a year, worked most of the time and I was happy with it. But then I changed themes and it stopped working and the support was the slowest I have ever encountered. So I uninstalled it and tried another. It didn't work as well as Bold so after a month or so, I installed Bold again, the app wouldn't install at all and 6 days later, after raising a ticket, I had not heard a thing from Bold. 6 DAYS. And I was paying for this service? Awful. So I've deleted it and I won't use it again.

I love using Bold for product options and the excellent customer service I received from Nir! Nir was very helpful with all questions I had and assisted me in updating my site.

We have been using this app for a quite while. It had problems some time to time but my overall experience was like 4 star until they have gone greedy last month i lost £250 from only one sale because i havent noticed i lost my premium privileges. The product options werent adding up to the cart and lost £250 because i wasnt informed the price gone up from $19 to $49 to have the same options which i used to have. So the options already i was using wasnt functional to add up to the cart. As a result, i have decided to uninstall it and found a better app with a plus which Bold has never had... Sorry guys you should have let me know ...

The app is great for allowing customization. There are some front-end learning curves, but the chat support feature has been a great tool for any questions I have. I would rate the app 4 stars, but when I've needed help and gone through chat, a rep named Dylan has been so great that the overall experience is boosted to 5 stars! I've had Dylan (chat/tech rep) help me multiple times, and he is very knowledgeable and goes above and beyond to knock out any issues I'm having FAST! As a customer, with limited html/website building knowledge, I can't ask for much more.

Room Tonic uses BOLD Product Options for product variants on custom furniture pieces that we sell online. It is a very powerful app. As such, it is not a wizard-like app that will walk you through all of its capabilities. Apps like this require technical and customer service support teams as part of the subscription. Their support is absolutely top notch. We worked with one support engineer, Nirav C. who was absolutely spectacular. He was quick to respond. When we were anxious about setbacks and delivery timelines, Nirav got his team to work over the weekend to help us through a tight deliverable. The fixes and work done was clean and high quality. Nirav went above and beyond for us. Thank you, Nirav! You helped us out of a sticky situation that surfaced as a result of our own mistakes and poor planning. We very much appreciate your patience and understanding with us; and moreover, your willingness to help us out of a bad situation that we created for ourselves. Thank you again, Nirav and we thank BOLD Support Team also.

Nir was awesome, only reason I chose bold, support it stellar. Support is critical in getting this set up correctly. Nir knows the app! Give him a raise!!

I have run into 3 question setting up this app today and chat support was able to solve them all really quickly and efficiently. My only constructive criticism is that some of this could/should be covered in the product documentation but chat was extremely fast and probably better than me stumbling about. Nir was awesome!

I contacted Nir in Live Chat Support because I had a problem displaying the product options. He was very helpful and nice, as you would expect from perfect support. He quickly solved the problem and made an extra adjustment. Gladly again!

This application changed everything for our business. Coupled with Bold Upsell, our average order value increased by 30% and took us into much greater profitability than without. The team is easy to work with, responsive, and knowledgable. (Thank you, Nir!) And the product is excellent.

This product is great for our store needs - We use it for various add-ons for our products, variations and color swatches. Nir provided outstanding technical support!

Je ne connais pas grand chose en informatique et Nir à fait preuve d'une grande patience .Merci d'avoir pu m'aidé.

Good app, nice customer service. Nir, a nice CS guy was spent over 30 minutes helping me with my store installation and customization issues. Thank you, Nir. Highly recommend using this app.

This app has a lot of features which attracted me. A few initial hiccups on my end were solved with great patience from Nir. Nir really was very patient and stayed with me on the chat for over an hour until everything was fixed and Raphael helped fix the installation and Nir also personally helped fix some frontend issues. Thank you so much Nir, for otherwise I would have moved on to some other app. Cannot wait to start selling using the app. Thanks again guys!

Testing out this app - can't fully vouch for the app itself as I am testing it, but Nir's customer service was stupendous! He was able to help me from installing it to setting up my first conditional logic and ensuring it worked how I wanted. Thank you! Can't wait to keep testing it to see if it's what works best for my business!

NIR -- you are a LIFE SAVER. How on earth did we function before you helped us? OUTSTANDING customer service, and excellent sense of humor, which is much appreciated. YOU ROCK. Thanks for all your help and getting us squared away!

Awesome customer service got what I needed to be done super quick. Nir was the one who helped me out and was excellent.

Literally just started with this app, but so far so good. Had an issue with the placement of the options on my product pages. I chatted with Nir and he fixed it right away.

The app itself looks awesome but no reply from the support team and eventually I want to delete the app. V poor help center

The Wood Bat Factory

2020-08-24

United States

I really like this app. It is an elegant solution to options using conditional logic. I did have a hard time finding part of the code - due to my template, so I contacted support. I was helped by Nir, who was friendly and proficient. He helped me solve a problem I struggled with for hours - in minutes. I would highly recommend Bold Product Options to handle your option needs.

I had a bit of trouble getting the app to work properly with my theme. But the support team, specifically Shubhneet was very helpful and responsive to make sure the app worked for my needs.

Awesome service! Would recommend. Easy app and good support...get get everything done quickly Nir was knowledge, quick and helpful!

Nir was an amazing customer support person who went above and beyond. I did not expect this level of service since I've had bad experiences in the past with subpar service where only "by the book" responses were given. Nir really knows his stuff and I would have had to pay a developer hundreds of dollars if not for him. Thanks!

Bold has an amazing support team. Nir provided excellent support and answered all my questions. He was patient and detailed with his recommendations. I highly recommend the app for the flexible features which no other options app can compare and the stellar support.

We use it on the our site called https://theskinmantra.com where we sell laptop and macbook skins , decals and sleeves. This product although not too fancy in appearance, is fantastic while implementing. I had required their support once in installing and the support I received was quite prompt. Thanks

Online Cycling Gear

2020-08-07

United States

It is powerful, and does everything you need, but please guys, you need to develop a way for us to be able to clear the cache when a new product is published. We publish a new product every day or two, and the cache time is too long meaning the customers do not get their customization options unless we get in there and manually clear the cache (not something non-developers would probably understand) after each product is published. Have asked for this option months ago now, but seems to not be on the roadmap still despite support agreeing it is something they have wanted for a while as well. Just add a "Clear Options Cache" button, or give us an option to set the cache time, and it is five stars all the way.