Reviews for SC Product Options

Bold was a greta help today helping me with the product options app! Especially Nir who also helped with other aspect of the website would recommend

I create personalized artwork and require a lot of information from buyers before I can begin a project. I am so relieved to have an app like Bold to help me gather it in my Shopify site - saves me SO much extra legwork. I haven't had any issues using the app, but there was a situation where I couldn't get the desired boxes to align properly with my theme. Their customer service team was very hands-on and quick to respond, even on a holiday! I would highly recommend!

Alina was very helpful in getting our app set up and working through the details! Highly recommended!

I use this app for options and to add different types of text to enhance my site. Bold Commerce product options basically kept me from losing my products because I could have more than 3 options. They took their time to teach me as well as make changes to help me when I needed help. They have a great staff and great service. I would especially like to thank Dylan for their help as well as showing me how to make changes myself. Their service and product get five stars from me. Thank you Bold!!! I used them a second time and their support continues to be great. Their product is perfect for my companies needs.

For the past few weeks, we needed multiple "tedious" tweaks to our website to make it exactly the way we want. Camila, has been a tremendous help and has made that all possible! We are super happy with their help and info!

This app is the only reason I am with Shopify - I was able to get help with installation ASAP through chat and Alina was so helpful and fixed it in no time.

We set up options in a day with custom pricing options, flows, photos, and colors! Camila from their customer service team was extremely helpful and responsive. She not only took the time to customize the font and colors for our options to match our site, she also taught where and how to put the code should we need to make updates in the future. Thank you!

Worst Customer Service. Will leave you hanging halfway and won't even solve your issue. Charge huge sums of money for an underperforming app. Can completely kill your shop with their incompetence.

The app does not work on my store, nothing is displayed on my product page after adding upload image option & short text option

I am using the app for quite some time and I am more than happy. Not only are the options great and the setup is quite easy, whats more impressive is the support I received everytime I wanted to change something. Nir and Grant especially did an awesome job, but I am sure that the entire team will be a great help to you. So I would definitly recommend it!

Essential for allowing us to offer badminton racket customisation. Best app for this on the app store. Support is top tear too. Camila was very helpful getting my setup up and running.

We use this app for years now. It's EVERYTHING that you will ever need in terms of product options. The customization options are endless, you just need a bit of web developer mindset to use it's full potential. If you don't have the skills - their customer service team is there for you. Very responsive and professional! Highly recommend!

Excellent app and great custopmer service. When our app was improperly installed by our web developer, Bold's team got it done fast. Great customer service from Camila.

I got a high priority support, from Bold. Mona was quite helpful by clearing all my queries. A good support team!

Thank you for taking care of issues and making the difference! Now it looks more professional thanks to Shubhneet and Nicholas. It has been awesome how you guys take care of the issues. Thanks a lot with much appreciation.. Jericho found another potential issue and fixed it! That is a great customer service! Alina is nice and respond quickly! Thank you all.

UPDATE: after got great costumer support from Alina, i got the worse costumer support by your manager Robb, if i could give 0 stars and not 1 that could be better. worse costumer support ever. Last review: The app work amazing! and Alina from costumer service just perfect! she helped me with eveything i asked on LIVE CHAT so fast! thank you 5/5 helped me raise AOV and CR

This app is very useful and solved our problem. We changed the theme and asked them to help reinstall the plug-in. It quickly ran into it for us, and it worked perfectly on the new theme.

We tried many of the other options, but this one did everything we wanted it to. It's pretty straight forward in its setup, and any questions or tweaks we've needed have been dealt with by their support easily and quite quickly. Very friendly and professional support.

Thanks to Camila! She did an awesome job when I had a problem with the product pricing options! Big fan of the app!

I was pleasantly surprised by the availability of the Mona agent who really worked very well to solve my problem and answer my request. I had asked for several things at once. She had the patience to answer all my requests. Thank you Mona for your professionalism

The support from this app is extremely poor. We have been facing issues with the app and have raised the issue multiple times but did not receive any response from them. Meanwhile the app doesnt work the way it should and causing a loss on every order as the customisation charge is not getting added to the orders.

Jade helped me with all my customization needs and overall good customer service even though it took a while. *UPDATED* - I would like to give a second shoutout to Dylan for answering my questions promptly and helping me resolve all my issues!

We are very impressed with the product options app. It has given our website a great new look and feel. The support and development teams are excellent in dealing with any queries i had to ask. We've also been able to combine our finance app at the reinforced bed company with Bold App's dynamic pricing, generating more sales and flexibility.

I am so happy right now! This is exactly the app I needed to take my business to the next level. I had a minor setup issue and received excellent and quick support from the Bold Team :) Thank you!!

Really terrible support. You constantly have to be proactive in pushing for a response from Bold. We had Bold integrate its service with our store and once complete, around a week later, the Bold Options looked unprofessional (did not map with the Shopify options) and no Support from Bold. The Bold options would add duplicates of the option to the cart and then when the customer tried to edit the quantity, the whole item would delete. We had to refund customer's orders due to the faulty Bold options. I would recommend another service to get around the Shopify 100 variant limit.