Reviews for SC Product Options

Lots of variations available - fairly easy to use - Jeff at customer support was knowledgeable and very helpful.

I have used this app on more than a dozen websites. I've tried others, but Bold Product Options is by far the best available. Not only does it have excellent advanced features and customizations, but the customer support is as good as you'll ever find!

There is always an issue with this app, 80% of the time the app is working ! But when it's done it's always hard to fix, indeed you definitly cannot count on the support. They answered in a week or when you already stop using the app ! I am not recommend it !

Bold Product Options was great but has stopped working in the past week. No response from the new owners Shop Circle yet. Their support portal seems to be broken also, can't make an account to view my support ticket. *Update, finally managed to speak with someone on live chat & they fixed the issue within a few minutes.

We have used it for several years now， it works well. But all my Options set is waiting to be re-synced for 2 weeks， and it doesn't show on my product page.No customer service， no one to help me， I e-mailed and use the live chat， and no real people respond to me， and I am so frustrated.

I have installed and uninstalled this app many times, I waited a week for a call with a customer service representative and the call dropped. It is still running on the 1.0 version and will not update. I am being charged each uninstall and re-install. If the app were to update to the newest version, I may be able to use it properly.

3 Pooches Collars

2022-11-14

United States

Product options has been down for 6 days and I have put in 3 support tickets, yet no one has contacted me to fix it. I have lost sales due to the options not showing and that is unacceptable. I do not recommend this app. The technical support is nonexistent.

This app is the worst. We have used it for several years now and it always had issues but the issues and customer support has gotten so much worse overtime and now we are seriously looking at a replacement. We are launching a new color of our product tomorrow and all of a sudden Product Options stopped working - so we can't add that new color. Have been trying to get a hold of customer support all day - their live chat says wait time is 8 minutes but there's no one actually on that live chat and all we get is automated emails. Do not use this app, you will waste time and money.

Updating my review. Responsive support, first Installed this app and could not get it to work . Contacted support and they responded very quickly to help get the code installed to the liquid

Hello, take this app since 2 years, but not there a lot of problems since orders from 08.11.2022. Can you repair it? Just shows me [FILTERED]. Thanks

This app is buggy. The conditions don't work half the time. If you're looking to lose money and be frustrated, look no further.

Magic Candle Company

2022-11-01

United States

Great for adding in more product options. Just wish they allowed you to add barcode numbers to the product options for scan and packing

This is app is really amazing. It really helped our business and the support is really amazing. They were able to fix the issues very quickly. I LOVE this app

Although this app isn't the easiest one we use, it works perfectly for us and the customer service is fantastic. Specifically, Irfan was very helpful as we work to update our site to Shopify 2.0.

Phenomenal. Deeply used Product Options app running on Motion Theme. jade B. from Bold support helped us in a fantastic way. Thank you very much!

When the App works its great, if you eve get a problem with it, you'll wish you'd gone for something else, because the customer service is non-existent, and in this fast paced web world we live in, this is totally unpardonable! I would give 5 stars for the App for what it does when working OK, it's really good. That's the upside, if I had known the downside before getting all of our products hooked on the App, I would never have gone for it. It will often (more often than not!) freeze on you when working, resulting on work being lost and having to be redone. We got into the habit of saving our work every couple of moves just so we weren't caught out, but its a total pain in the rear. Then there's the problem of massive and varied delays in synching with Shopify, anything from a few minutes (occasionally) to several hours (most of the time!) which make working with the App extremely time consuming. Lastly there is the BOLD unbelievably poor customer service. You used to be able to email support but now (from 21st. July 2022 on) you get an auto email 3 hours later advising that "To serve you better, we are asking that you connect with our support team through our Help Center. From here, you can submit a support ticket, chat with a product specialist, view our helpful articles, and even create an account to track your ticket progress." Filling out a support ticket which prompts a series of auto emails, spending hours trawling through the "help center" and attempting to talk to a real person on their 'live' chat is a soul-destroying and time wasting experience, it took me 8 hours of frantically trying everything to get a human response. Once I had a human (it seems like there's only one there - Alina, unless they're all called that!) to go through our issues (which was a BOLD issue, not of our making), it was dealt with within 24 hours, but the total drama meant that we had possibly lost £1,000's of business in the meantime. For us to change now would be a massive operation, but because of the above experience, we have started to investigate other Apps to do the same thing. When your business depends on it, you can't rely on an automated service, yes, you need FAQs to get X% of issues dealt with automatically but for the other X% unless you have the back up of excellent customer service carried out quickly and efficiently, you're taking a huge gamble. We'll follow the advice of other one star reviews here and check out other possibly better and possibly cheaper Apps with a proper customer centric focus. Bye-bye BOLD.

The app is good, can provide almost all programs you need. But the customer service is too too bad, they reply too late. Sometime you email them several times, they will never reply to you more than one week. This is really disappointed. I have to list my experience here, we paid nearly $50 dollars for this app, but the service is too bad, your app not worth this price!! If I find other better app instead, will not use yours right now!! Bad customer service, remember, the live chat is never available!! You can't find them anyway.

5-Sterne an Birpal und das komplette Service BOLD Team. They helped me to solve every problem I had. Beste Regards

Great app, gives great support especially Alina! Very thankful for this app. I recommend creating more swatch options for example with numbers instead of colors or images.

A little pricey for premium, but it does everything that we need. Works flawlessly. Also very kind customer support, great experience with Deelen.

Not only is the app really great, but the service is absolutely incredible. Nicholas helped me on multiple occasions with code issues with a previous app and due to a custom theme. He went above and beyond my expectations and delivered everything in record time. I highly recommend using this product.

Jenny N. Design

2022-08-09

United States

I've been using this app since 2019 and it has been a game-changer for the customizations on my website! Customer service is always helpful and very quick to resolve my issues. Lately, I was having trouble with add-ons disappearing when a customer used a third-party checkout buttons from the cart page, so I reached out to BOLD for help. I forgot to allow them access into my orders to further investigate but Daniel took initiative to look through my code and saw that I was missing some lines of code that made sure add-ons stayed in my cart even with third-party payment apps, so he added it to a duplicate copy of my theme and told me to check it out before publishing. It worked! So quick to resolve an issue with little back and forth! Thank you!!

This app has been a HUGE benefit to us! One of our differentiators is our massive customization offerings, and with Shopify's limitations on variants, we couldn't do what we do without BOLD. Yes the install takes a bit of work because you do need to get their team to help install sometimes, but it's worth it and you get to connect to someone to ensure it's done correctly. The only thing I wish is that Bold didn't make you pay so much for each app. Buying one of their products should give you a big discount on their others but it doesn't. Alina helped me make sure that the installation process was smooth and made me feel confident that If any problems arose the Bold team would be there to help.

I honestly don't understand how this company got so big because they do not know how to code, and not a single one of their apps can be installed at the click of a button, like it should be. Even the basic automatic install of the app doesn't work, so even before the app is installed, you have to waste your time with support. It's always a massive headache to setup anything, there is barely any help, and the help area is very confusing, very un-intuitive dashboards, annoying chatbot support and when you finally get someone you learn you have to wait 5 days to get help. I tried a few of their apps 4 years ago and it was the same headaches. Avoid this overpriced company, there are much better ones that do the same thing, and who actually know how to write code and care about their user's experience.

Love this app and love the customer service. Today, Jeff went well above and beyond! I just moved off an options app to Bold Product Options and the customer service is excellent; responsive and knowledgeable. The app works so much better and looks great on my page!