Reviews for SC Product Options

I've had a great experience with this app so far for my apparel shop. I offer lots of color and size options and this has made my product pages look great and user friendly. I had a small issue with some options not coming through on orders but chatted with a rep (Jeff - thanks so much!) and got resolved immediately.

Dj Drops 24 7

2023-03-22

United States

NEW THEME UPDATE (2023) -- I recently published a new theme after 7 years using my old one and once again Bold Product options was vital to my store's functionality and success. Once launching, I ran into a few hiccups where the default code did not work properly with my theme, BUT IN LIGHTNING FAST SPEED, the help team were on it and had the App installed properly in a matter of hours. I cannot say enough good things about this product and it's customer support. Thank you! ORIGINAL REVIEW (2016) Absolutely brilliant. 90% of my products require the customer to insert custom information before being able to add their selection to the cart. I searched and tested multiple other apps and none came close to the capabilities and integration this one does. 50 thumbs WAY UP!

This app is straightforward and easy to use. I encountered a few issues and reached out to the support team and was helped by Alina, who resolved all my issues in a timely manner and was a great support.

An absolutely great app that include options that SHOULD be included in Shopify. Always quick responsive support. A must have app if you need custom options on your products.

There are so many great options for online stores. Its a very user friendly tool. The customer service (I got help from Jeff and Danin) is also great. I was helped with all my problems in a very friendly and competent way - for sure 5 stars for that!

Sehr nützliche App, bietet alle nur erdenklichen Varianten und Optionen an. Dazu sehr guter und hilfsbereiter Support.

Disaster. I have been a Product Options customer for 10 years. I started noticing a few options not being charged to customers recently and reached out to support. They informed me I need to install Version 2. After horrific communication that takes days for each message, they deployed something that completely torpedoed my entire site and it doesn't even seem like we can undo it. It appears like "Shop Circle" purchased this app from BOLD but kept the name. I am currently losing thousands in revenue a day with an unknown impact on long-term sales and no real resolution in sight that doesn't likely involve 50+ hours of work on my end.

I had initial issues with downloading the theme. I submitted a ticket and Ahmed helped right away. Quick help and great service providing extra assistance and information.

I would absolutely recommend this app!! We have loved using the Bold Product Options app along with our Shopify store. It has given us the ability to add additional options for products to our website. It has been great to make the shopping experience better for our customers. The customer service is always great. Deelen helped me figure out the issue we were having and walked me through step by step on how to fix the issue. They continued to help me even though I didn't know what I was doing and made sure our store was running correctly. Dan has also been fantastic. He reached out to me when I stated that there were things I would change about the app and he has helped make sure those changes were made. I am so thankful for the support they provide.

The extent of customization and features added through Bold Product Options takes the shop experience to another level. Updates are rolled out automatically. Support is quick to respond and knowledgeable in resolving issues.

I have been using the app for several years, never had a problem. Recently I have been working on a new theme, the app developers have been very helpful and very quick to reply. Awesome work guys! Highly recommend.

Blakely Made

2023-03-07

United States

This app is a life saver! We sell original artwork with the option to frame and this app keeps track of the inventory so we don't accidentally double sell the artwork. Jeff and Deelen was also very helpful via customer support and helped me with my questions quickly!

I really have to give a huge shout out to Alina! She was awesome in helping me out with my website issues interacting with Bold Product Options. She took the time and patience to explain everything to me and fixed any issues I had promptly! Everything was updated and fixed and I couldn't be happier with the customer service! Thanks again to Alina and Shop Circle!

I've been using BOLD product options for over 6 years. It's an integral part of running our personalized anniversary gifts business. We have very complex options and tons of different products that include if/then conditional logic. It is ALL possible with this app! Honestly if it weren't for this app, I'd probably have to pay thousands to get a custom website developed, and would dread that. The customer service is superb. I have contacted them over 25 times over the years and they are very helpful. Most recently, the agent over live chat fixed 2 custom code tweaks for me in less than 10 mins!

I needed some help re-formatting how our bold options were showing up on our product pages and Jeff was extremely helpful! I first spoke to Deelan last week who led me in the right direction, then I hopped back on chat with Jeff a few days later and he was able to help with our exact request right away. Very efficient, responsive, and wonderful communication. We really appreciate it!

Great app. Easy to use and add colour swatches to different products. Customer service also great. I asked for help on adding some code to change the size of the swatch and the response was quick and helpful!

I want to thank the Bold team for the speed with which they answered me in solving a difficult problem on the site. The team immediately got in front of me in the chat and solved all the problems for me. A huge thank you to Sarah who was with me the whole way! many thanks. You saved me Koby Levi BABYCOUPON.CO.IL ... .............

O'Neil Practice Resources

2023-02-21

United States

We've been using Product Options for several years. Had a problem today and worked with Deelen through their handy chat option. Deelen helped me to quickly troubleshoot the issue and got my store back up and running. The customizations offered through the options app are just what we needed to get our orders submitted with the right personalizations for our clients.

We use Bold Product Options for a number of our products and have always had great success with it. Additionally, their customer service is always responsive and quick to resolve any issues.

Excellent support... quick, to the point, knowledgeable, and issues usually resolved very quickly! 5 stars!

Have used this app for a few years now. I came here to praise Jeff for his customer service on the app. The product options weren't always syncing or if they did , it would be not immediate. I give 5 star for Jeff and 3 star for the app. I am on the basic plan. I also run a woocommerce site and adding the product options directly under the product description is so much quicker and easier. Anyway... Thank you again Jeff for your help.

We had this app on our older version of our site, and it worked well -- but when we moved to 2.0, we noticed that it wasn't compatible at the time. We searched for an alternative, and tried 5 other apps but none of them were able to do what Bold was able to do for us originally. We reached out to the team about it, and they were able to do a manual install on our new 2.0 site. They even were able to go in and make some tweaks that allowed for even better functionality. So far, it's working perfectly! Shoutout to Ahmed for being so great with communicating with me and the prompt updates to the app! :)

We've used Bold Product Options for years to help add several important customizations to our shop's product pages. We've always appreciated the ease of use of the app, but even more so, the immediate help we get from the support team when needed. In particular, Jeff helped us out of a bind this morning! He was friendly, responsive and helped educate me on the changes he was implementing so I don't make the same mistake again. Thanks Jeff! :-)

We made LOTS and LOTS of money from this tool! Before this we have to use Shopify Varients. Now we use individual products to build bundles and INCREASE SALES to the moon!! Oh .... and the support team... they are top notch. Deelen from Bold Options is kind, helpful and they really care to help. Lucky to have a dedicated Shopify group like them. They are truly delivering a solid product.

Used this app for long. Great support! Professional and friendly. Helped me solved some problems and also helped me configure my options so Im all happy :)