Reviews for SC Product Options

Daniel P with Bold Support was quick to answer my questions and provide me with a solution to keep me moving forward without having to wait at all.

Amazing customer service and help in sorting out issues I was having with our store theme. Very helpful team.

Good app, but the Help Center website is badly structured. They make many other apps besides this one, and the worst part is that the support information for all of them is in the same reference page. Every time you want to get documentation for this app, you have to check if the search result is about this app out of 40+ apps. While this is a good app, this stress is tremendous and wastes a lot of time. At the very least, there should be a filtering feature on the support page. Again, this is very disappointing because this app itself is a good app.

Miami Fitwear

2022-06-30

United States

Customer service is fast and helpful. We had a problem with one of our product option sets and the representative I spoke to, David Thistlethwaite, was quick to respond (within 24hrs) to our questions. The problem we were experiencing was something Bold hadn't encountered before. After going back and forth for about a week, the problem was resolved when David suggested a work-around that ended up fixing our issue. Apparently, we may have exceeded the limits of one option set so all we had to do was create an extra option set for the remainder of the products. While it wasn't a clean resolve, I did feel like David had tried everything he could to fix our issue. I do have a suggestion, though. It would be helpful to have a toggle switch on the product options. We were running a sale on free customizations (which were the product options we created through Bold), and found that we had to edit the prices on both the hidden product variants created through Bold and the prices on the product options. Besides these issues, our experience with Bold has been great. Thanks for the excellent customer service!

the worst customer service which I have on shopify. The problems are just postponed. The update of change takes many time,

I’ve only had this app for a few days but out of the many product option apps I’ve tried, this app was able to meet all my needs, almost immediately AND I don’t have to download any other apps for it to properly work. It costs more than I’d prefer to pay however if I don’t have to fight with my website anymore, I’ll happily pay it.

I have been using this app for years. now we updated to a new theme and ran into some problems. But the support of Bold Option App was super quick and helpful to fix all the issues. Now everything rans perfectly again. Thank you for the kind costumer support service

I've been using Product Options by Bold for over 5 years. This is a great app and has never failed us. With many variations of products, this app gave us the flexibility to offer hundreds of variations, and is a must for our business. Jeff is right there currently as we're attempting to change from an older, paid theme to a brand new, free 2.0 theme from Shopify.

I was looking for a product options app suits me for a really long time, until I found this one, Bold. It gives me everything I need, and I believe it will help me win a lot in future. Here I want to thank Bold employee Dylan Bach, he is so kind and professional, helped to solve my issues tons of times, keeping so patient all the time. He used to point out another issue of my site after fixing my problem. And I want to tell Bold, you will be a great company because you own such a capable staff.

This is a great application and customer service is incredible. I highly recommend this application.

Amazing customer service, app is easy to use. They install it very quickly and as per instructions.

This app works very well for us and is super easy to customize on the backend. Their custom support team is FANTASTIC! They have helped us with a number of customization we wanted to make and their turnaround time has been amazing! I can't recommend this app enough!

I was nervous at first because I saw in the history of reviews there were people saying they weren't getting customer service, but I took the leap and I couldn't be more pleased with the product and the level of service. They are extremely responsive and have even helped me troubleshoot a bug on my store that I thought was caused by their app but actually wasn't, but they helped me figure out what it was. Great product and great support!

Conflicts with some other apps, but otherwise it's very easy to set up even for a novice. Quick customer support too!

Bug on my store caused by the app, nobody answers, we are unable to sell for a week...... we need help

Great app! and even greater support! Shout out to Jeff for helping me implement bold with the new Dawn theme.

We have used Bold to configure our products giving us the opportunity to get increase selling, the support is very fast to resolve the issues and make you understand better the application.

We use this app to offer our specific hemming options, but were having some issues in getting our options to perform the way that we were hoping. I spoke with Daniel Peter-Salawu in the help chat and he was able to go into our shopify/bold account and help us to get everything straightened out in no time! He was extremely helpful and worked very fast to provide us with solutions. Very happy with the app and the customer support we received!

Apparently I left a review for this app 8 years ago when I first installed it, and at that time was very impressed. However, I can say that my opinion has certainly changed and this app has now been permanently removed from my store. The customer service is very poor and it appears they only want more money instead of taking care of long standing customers - not to mention the fact that I was quoted 2-3 business days for a response and didn't hear anything for an entire week. Highly recommend looking at other apps for variants instead of wasting time and money with this one.

not recommended , too hard to setting and support delay in reply , btw i don't like this app and support

Would have been a good product, but be warned that it is NOT compatible with shipstation. If you are using a third party shipping software, this app will not work for you. We learned that the hard way and they do not mention it anywhere in the software.

I had an issue with upload file option and so contacted to support. Dylan was very helpful and willing to help best he could. He could immediately identify the cause of issue so it was very smooth interaction and the issue was resolved quickly. He is not only very willing to do his best to help, but also very knowledgable when talking about technical stuff. I would be pretty confident to recommend the app to my friends and whoever needs such service. Thank you Dylan and Bold team again!

Great app with very good support, shout out to Jeff for his amazing help! The app seems to have met my expectations.

This a great app! I took over a site built by a former colleague and their CS has been excellent in helping to troubleshoot and navigate the structure.

Very nice app, great customer service. While using the app, I encountered many problems, I contacted customer service via email, and they were very patient with my questions each time.