Reviews for Rise.ai: Gift Cards & Loyalty

When I had an issue with the email notifications, Pauline checked into it and helped me quickly. She also allowed me to use a feature that was only for upgraded plans, which was so kind and really helped us out since we only needed that one feature and not everything else in the upgraded plans. I really appreciated their customer service and we like the app so far!

Ring Concierge

2022-12-19

United States

Great! Customer service was awesome. Eddie would super quick and friendly. He was able to get my problem solved so fast

Customer Service is so fast! Thank you for solving our issue within minutes, and being so helpful.

Updated review Dec. 13, 2022 - The head of customer service from Rise.AI personally reached out to me today to address concerns and issues I was having trying out the Rise.AI app. He went through with me all of my concerns and issues one by one. He also explained some of the challenges from their side with being able to satisfy all of my concerns. Although he was not able to resolve every issue and concern that I have, he was able to help me with some workarounds that I can live with and he offered to further provide advice and how to continue to improve the ROI for me using this app. I look forward to receiving his promised follow up on the action items from our call this morning together, but for now I am changing my rating to 5 stars as I am excited about the app but more importantly I am very grateful for the prompt and caring customer service and issue resolution response. I will continue to update the review here if the follow up expectations on the action items are not met but I do highly approve of the customer care from the support team at Rise.ai. Dec. 12, 2022 - Just installed the app and learning its features and issues. I do not have a lot of information on performance yet. But here are my initial impressions: This app is geared for large stores. If you are a small store like mine, don't expect to get some really needed basic features that almost every other single app provides as part of its basic packages. Ie. email white labeling - you have to pay close to $500 a month just to have this feature. Even small stores look very bad when emails to our customers are sent from a weird domain name that has nothing to do with our store and most likely will be blocked by most email servers as junk email. Beyond that, here are my other impressions so far: Pros: > point features and workflow setup are really cool > Gift card features are awesome > being able to award store credit instead of a crazy reward point system is very nice > Customer support has been very quick, responsive and helpful so far and although setup is a little more complex and harder to understand than other apps, documentation and support has been really good. Cons: > The biggest con is a couple of features that all stores need regardless of size that only come in a super premium $500 or greater plan. IE. email white labeling, apply store credit at checkout. This makes this app not really great overall for small stores. > Workflows are missing a couple of features that would be useful - awarding credit for social media likes/follows, subscribing to email, birthday/anniversary rewards > Only way the account modules work is with basic shopify customer account page. It would be great to have this functionality be able to integrate to other customer account pages like FLITS or other apps Overall I am lukewarm on this app right now. Seems to have some good features that I want to try out instead of the normal point reward apps and I like the store credit and gift card features but I am still very disappointed in the missing features or features that you have to pay $6000/year for. So if you are a small store like mine, I would really think twice about this app and the cost/benefit of the features that you can apply in your store.

Excellent app!! One of the few apps that we've never had an issue with.... except when we somehow messed up the formatting on the product page. But their support team responded quickly and helped us fix the issue. If you're looking to add custom gift cards, a loyalty program, and an easy store credit option, this is your app.

Dose of Colors

2022-12-07

United States

I was looking to find out about how to do a promotion and was given detailed instructions as to how to do it. The answers were quick, detailed, courteous & very helpful.

Pear and Simple

2022-12-04

United States

The customer service reps provide helpful and detailed information in a very timely manner. There are certain things I wish I could do in workflows that aren't available yet, but for the most part, I can successfully create my own workflows that are specific to promotions.

Very good Customer Service. They are on top of their game. The App has good features,it's reliable, just what I need.

Customer service is amazing! John helped me fix the flow within minutes. Amazing experience, would recommend this app to anyone who is looking for a loyalty program!

This app has amazing features, and even better customer service. If you are looking for an app to handle your loyalty program, and store credit for exchanges look no further! They are incredibly responsive and helpful.

All-in-one solution for store credit! We wanted to give a better gift card purchasing experience AND revamp our referral progress. Rise allowed us to do both and manage it all from one place. We haven't rolled out our rewards program yet, but it will definitely be easy to do with Rise.ai. Also, love that we can integrate with our reviews platform! Customer Support is outstanding - super helpful, friendly, and quick to respond.

I contacted support with a question. Eddie replied within minutes and took the time to address all my issues. Really appreciate all the help!

the best customer service, they help step by step to set up our tiered loyalty programme. Highly recommend

The software itself doe have some loopholes but Very helpful customer care staff. Eddie and Pauline went out of their way to help!

The customer service with this app is AWESOME!! Pauline and John were super helpful and very efficient with answering my questions and helping me with tips for my gift cards! I highly recommend this app!

Chose this app for its flexibility in sending gift cards to recipients directly on a specific day. So far, everything is working well. Customer support has been excellent.

Rise.ai is a very easy platform to maneuver through and their customer service has been fantastic. Shout out to Pauline for all of the wonderful help. Highly recommend!

Solmate Socks

2022-11-11

United States

Not only is the app great and comes highly recommended from other companies, but also their customer service is amazing! They're always around to help resolve our issues and always do it in a timely fashion. Highlight recommend!

Customer service is top notch. Pauline had our issues handled within hours. Implementation was simple and straightforward. I do hope that the "gift a subscription" feature is in the works :)

The app works like a charm and integrates easily with the theme along with excellent support team (John)

Rise.ai's customer service team has gone above and beyond to help with any and all of our questions. They are very quick to respond and we are very impressed with Rise's products and services so far!

Rise makes it so easy to create win-back campaigns and loyalty reward programs. They provide quick assistance with any questions I may have (shoutout to Eddie) and the platform is very user friendly.

So far the set up has been really straight forward and I really believe will make a big difference to my business. The team are available on chat and have been really great at solving any problems. Highly recommend.

rikumo

2022-10-24

United States

Great functionality for the price, and very helpful customer service! Rise was a perfect replacement for our old loyalty app.

Yogo

2022-10-18

United States

Updating my review: they heard the feedback about overbranding their logo all over everything and changed this! I do think this is the best software on the market for loyalty + store credits etc, good functions and it's a comprehensive suite.