Reviews for Rise.ai: Gift Cards & Loyalty

The team as a whole is very quick to respond to questions and just recently I chatted with Eddie, who was very helpful in guiding me to properly set up our widgets. It will be exciting to see the results this app has once we launch.

John was great! He was patient and gave me the time to understand and resolve my situation. I would recommend this app not only for how it performs but the assistance they offer.

Just setting it up right now but have experienced AMAZING customer service so far!! Pauline, was so helpful with helping me migrate over from my old POS system.

Had some issues implementing their default rewards page. Messaged them and it needed escalated to next level tech team. Figured I wouldn't hear back for at least a day and started to work on something else. Just minutes later I got a new chat window saying the problem has been resolved. Great customer service.

Absolutely amazing app with lot of possibilities what an online store need to increase the orders and the customer base. Professional looking and very fast support. Worth it!

Eddie responded quickly. He explained the issue and provided a solution. Very polite and professional. The problem was resolved promptly.

FEND

2023-02-23

United States

My experience with the customer care team at Rise was nothing but positive. They answered my inquiry quickly and clearly. Junalou found the root error and walked me through the appropriate steps to solve my customer's particular issue.

Just no. If you ever change levels, they will charge you the old platform fee + the new platform fee in the same month (paying double essentially). No usage days taken into consideration, which should be illegal frankly. We had to fight with them to get a refund. And their platform isn't very good... yet we ended up paying them $2k. I would not use this platform if I were you and if you do, be very careful about changing levels and the extra charges that they tack on. There are other options that aren't after your wallet. And BONUS, the make it hard for you to cancel. BONUS BONUS, you have to pay for your usage rate based on the quantity of orders you have as a store including ones that are totally unrelated to this platform (99.9% of ours were).

Support team is very responsive. Integrates easily into Shopify store, best part is the ability to allow users to schedule gift card deliveries (great for use during the holiday season)

The Lovery

2023-02-15

United States

Amazing capabilities on this app! It can do so much, and so seamlessly. Also, great team behind the app! Always willing to help. Thank you guys!

I was assisted every step of the way when setting up the loyalty program, amazing help & support, thanks

The rise app is does what we need without too much drama. But their documentation less than optimal... The tech support, however, is really outstanding. My recent interaction with Junalou was typical - good, concise information that pointed to an answer and a solution.

Eddie was great. He was responsive and provided the easiest way to work through the issue. We got done what we needed to.

Nordweg

2023-01-17

Brazil

O aplicativo cumpre tudo o que promete, possui interface amigável e fácil de usar. O atendimento do suporte é excelente.

We've only used this for Gift Cards, but it works well, and the support team is super quick to reply and help out when something needs troubleshooting. I would recommend on customer support alone.

In early 2022, I began leveraging the Rise.ai app small business plan and have seen a notable increase in my returning customer rate since! Moreover, the level of customer service & support has been superb - each request is addressed swiftly via chat with ample documentation available to address any further queries.

Really awesome! it appears nice and clean on the site which I really love - allowing clients to view all their rewards at a glance. John was also incredibly helpful with our queries - great service!

Needed some quick coding done to fix a bug in the app and the response time was AWESOME! Thanks Pauline from Rise for your speedy help....made my day!

Great service in the chat at the 25th of december! There is no feeling of greed, just pure service!

Eddie was wonderful and answered my questions quickly, provided resources, and offered clear explanations. Simply wonderful.

Great Customer Support . Just starting out with the app. Excited with the possibilities that the APP provides to build effective customer loyalty and reward program.

Love it, does a great job with Loyalty & Rewards, just what we needed for migrating from a previous system

They have a great support team and detailed documents. Especially Pauline has been very helpful and kind.

Great service from the team :) Very quick response - within minutes and issue fixed. And the app is absolute amazing :) Thanks again :)

Secrets Of Tea

2022-12-20

United States

Extremely difficult to use, good luck with customer service. They have only chat from somewhere around the world no phone calls no meetings online support can only send you videos or PDF instructions swim on your own or die.