Reviews for Rise.ai: Gift Cards & Loyalty

not a fan. Glitchy. Some of my customers were receiving super high gift card amounts and I couldn't figure out why those credits were like that. They were supposed to get 1% cash back credit and I had customers getting $51 and $13 in store credits.

Easy to use APP for Customer Rewards. Very prompt support by Itay. Easily configurable rewards workflow. Schedule and Send Gift Cards directly to recipients. Rewards are credited as gift cards and not as discount codes i.e. Single code per customer.

We installed this app recently and we are really impressed. The support team is super helpful and quick on their responses. Highly recommended app!

Amazing product and really great customer service. Worked w me to correct an error I had made on my account.

I love that this app offers a great customer journey with their loyalty rewards. The gift card features are a wonderful bonus and the customer support when I have had some questions has been amazing!

Nous recherchions cette approche qui propose des € plutot que des points, le support est réactif, ca marche tout simplement.

Their Customer Service is very fast and helpful! The option to send the gift card as a gift is super helpful and has made our customer service questions around gift cards decrease significantly. What could be better - having the ability to see the message on the checkout page and order confirmation email so people can be sure their message went through. Sometimes people have trouble sending/receiving gift cards, so having the option to send confirmation emails to the person who sent the gift card would be helpful.

I reached out to the Rise team with an issue I was having with another app company and they resolved it instantly . Great support !!

App is easy to use and allowed us to migrate existing gift cards over to Shopify/Rise seamlessly. Customer service is also top notch, replies are always super prompt and helpful! Would recommend for sure.

Flora Sophia Botanicals

2022-06-28

United States

Great place for referrals and rewards - simple UI and quick customer support. I like having everything in one easy app.

Great customer service. All the Rise.ai agents are helpful, quick, and very knowledgeable. Well designed app with essential features to give your clients an experience they would want to repeat.

John was amazing....helped answers 1000 different questions i threw at him and ensured I was well serviced! Only been using the software for 48hrs and already seeing the value back to my business.

Quick, effective and easy to use! Very friendly, timely and helpful support! We used Rise to integrate gift cards from Squarespace and Square and it worked seamlessly to transfer all of them, in one upload, to Shopify! Amazing!

Hawkins New York

2022-06-13

United States

We use the gift card and referral program currently. Easy set up on the backend. Great customer service!

Excellent customer service. I had an issue with the Klaviyo integration/flow that Pauline from Rise.ai patiently helped me trace back to a Shopify admin setting.

Great customer service. Quick response time and fixed my issue immediately. Thank you Pauline again!

Great Customer Service! They were very responsive and continued to respond to all my questions during the implementation process. Dana was so helpful during the implementation process! We are so happy to work with Rise. AI

This is by far the best gift card app on shopify. Not only does it integrate beautifully (and easily) with your site, the functionality is so great for my customers who use it. The customer service is amazing too!

Native

2022-05-13

United States

The support team is helpful, knowledgeable, and responsive. App is easy to use and to manage. Great experience so far

WARNING When I tried to cancel my subscription they refunded the fee of $199 and turned around and back charged me over $618. They said it was my fault as I mistakenly clicked to change the plan when trying to look for a way to cancel it. When I reached out to support for help I was told I should have paid attention to the warnings about the monthly overages. I explained what happened and was told too bad. I paid $199 on April 12, 2022 to cover April 12 - May 11. I tried canceling on May 12. They are now refusing to refund me. This is outright fraud and a scam. Buyer beware!

We use this app to reward loyal customers with a percentage back as store credit on products purchased as well as a referral system to help onboard new customers. The app is easy to use and set up and provides great value for our company. We would recommend this app to anyone looking to create a loyalty scheme within their site

So far we love the app! It has improved our customers experience by giving them the flexibility to automatically send the gift card on scheduled dates and write a personal message. We are now exploring their loyalty and promotional functions like sending BOGO gift cards. Customer service chat has been quick to answer and they understand their product well.

Great support! I have recently downloaded this app. It seems pretty cool, just having some issues with displaying proper currency.

Terribly expensive, almost feels like a scam. The app charges for orders which are coming on our store and have nothing to do with a usage of the app. The fees are even higher per order than Shopify's own % order fee.

This app has been super user friendly and with and the support staff it has been a breeze. I can not thank Pauline enough for answering my thousands of questions in the transfer process! She has made this so easy!