Reviews for Rise.ai: Gift Cards & Loyalty

Great App great Service! Thank you John from Rise.ai for sorting out the billing misunderstanding so quickly.

Building loyalty program never been easier! The best part is the customer service team that is always be there to make sure all issues are resolved quickly.

I had sent in a 1 star review because they had charged my card a huge overcharge fee. I am amending that review now because Rise made things right and fixed the situation, giving me a plan that works with my business though is not an advertised plan. I did not understand that Rise takes a cut of EVERY order that comes through your Shopify, regardless if it is through your online store or your POS system in your brick and mortar stores. We are a coffee shop so as you can guess we have thousands of orders come through a month. Giving Rise a cut of every drink we make in our cafes would not be sustainable. If you are food and bev store like us or have a store with many small transactions a month I suggest you talk to Rise directly on a plan that would fit.

The Rise.ai app works really well for our customers. We've receive positive feedback for our Rewards program and it definitely give us an edge. Also, the service is excellent. Very responsive with any issues that crop up. We like especially that it increases our customer loyalty, which, in a niche market like ours, is everything.

Great app. Loads of features and easy user interface. Really good support any time of the day. I would highly recommend it.

Great app & amazing customer service! Worth the price as it provides a lot of customization and options for businesses.

I downloaded the app to use as our loyalty program and had it set up and running in less than hour. Easy to customize and I like the features available. Looks like it has everything we need.

Subscribe feature is available now! There is no unsubscribe option allowing customers to opt out of email notifications from the app. I've been on chat time and time again to figure out options and the assistance is awful and leads to no options. Avoid this app if you don't want to deal with angry customers that can't unsubscribe. Hopefully I can find a better option. The headache with a large customer count is not worth the store credit function.

Such an easy app to use, any questions I had were answered almost immediately by the team. Great service all round

Threeface

2022-02-23

Italy

Amazing app and amazing service! It's not cheaper but it is very well done! Also the assistance is very efficent.

Rise have a chat with a good support on real time.................................................................... :)

The app is working perfectly for our business needs. It's already helped increase purchasing from our repeat customers. I've always found the team to be incredibly helpful too. Would definitely recommend.

I like this app very much, great app for gift card and loyalty program, very useful and easy to set up. The customer service is great. They respond very fast and always help me solve my issues. Highly recommend to use this app

This app is awesome! I like that it offers cash rewards instead of points. Customers love it because they see an immediate savings. They are extremely helpful and thorough. All my questions were answered promptly by Eddie and I highly recommend using this app.

Great customer service! I had a problem and messaged them. John got back with me within 15 mins. He listened to my problem and solved it within 20 mins!

I had a couple of questions shortly after installing the app and received prompt response and resolution. I've had the app a few days, but so far am very pleased. Italy was very helpful.

The customer service is excellent. Really fast response time. Eddie did a fantastic job helping with a minor issue I was having.

CARAUCCI

2022-02-01

United States

I love Rise! I recommended it to many people. I almost doubled my B2C revenue in 2021 and am hoping to continue increasing. Rise was definitely a part of that success. My only issue that I’ve been asking for is an integration with Stanped.io. I use Stamped for my reviews and currently am manually issuing rewards for reviews. It’s not ideal, as it adds another step to my process. I wish it were seamless.

The customer service with this app is fantastic. I have a had a couple unique issues with installing and using the app properly and the entire Rise team has been very helpful and great on following up.

Recommended! The support team is really fast to respond to any questions and is very helpful. Using this app makes it much easier to sell gift cards online and process store credits with Shopify POS.

The app itself is very easy to implement. The set-up of the various types of emails and programs is not hard, but not totally easy either. It takes time but the end result is very good. Where this group excels is the customer service. When I do have a question or don't know how to do something, I just send a chat and they are quick to respond. They are extremely helpful and thorough. I enjoy working with them!

We've been able to customize the experience to fit our brand, and the Rise.ai team has been really helpful with integration support. Recently we needed help with promoting the "send as a gift" button and Eddie stepped right in and sorted us out!

The chat support from the app is good and give you the information when is possible :) Have a nice day

This app is awesome! It has a great interface and setup is easy. All my questions were answered promptly by Pauline and I highly recommend using this app.

The Pished Fish

2022-01-13

United Kingdom

So far so good. Great support. Using this as a rewards system and also gift cards. Looks great, very customisable and hoping it will increase our referrals also.