Reviews for Rise.ai: Gift Cards & Loyalty

The app is working perfectly for our business needs. It's already helped increase purchasing from our repeat customers. I've always found the team to be incredibly helpful too. Would definitely recommend.

I like this app very much, great app for gift card and loyalty program, very useful and easy to set up. The customer service is great. They respond very fast and always help me solve my issues. Highly recommend to use this app

This app is awesome! I like that it offers cash rewards instead of points. Customers love it because they see an immediate savings. They are extremely helpful and thorough. All my questions were answered promptly by Eddie and I highly recommend using this app.

Great customer service! I had a problem and messaged them. John got back with me within 15 mins. He listened to my problem and solved it within 20 mins!

I had a couple of questions shortly after installing the app and received prompt response and resolution. I've had the app a few days, but so far am very pleased. Italy was very helpful.

The customer service is excellent. Really fast response time. Eddie did a fantastic job helping with a minor issue I was having.

CARAUCCI

2022-02-01

United States

I love Rise! I recommended it to many people. I almost doubled my B2C revenue in 2021 and am hoping to continue increasing. Rise was definitely a part of that success. My only issue that I’ve been asking for is an integration with Stanped.io. I use Stamped for my reviews and currently am manually issuing rewards for reviews. It’s not ideal, as it adds another step to my process. I wish it were seamless.

The customer service with this app is fantastic. I have a had a couple unique issues with installing and using the app properly and the entire Rise team has been very helpful and great on following up.

Recommended! The support team is really fast to respond to any questions and is very helpful. Using this app makes it much easier to sell gift cards online and process store credits with Shopify POS.

The app itself is very easy to implement. The set-up of the various types of emails and programs is not hard, but not totally easy either. It takes time but the end result is very good. Where this group excels is the customer service. When I do have a question or don't know how to do something, I just send a chat and they are quick to respond. They are extremely helpful and thorough. I enjoy working with them!

We've been able to customize the experience to fit our brand, and the Rise.ai team has been really helpful with integration support. Recently we needed help with promoting the "send as a gift" button and Eddie stepped right in and sorted us out!

The chat support from the app is good and give you the information when is possible :) Have a nice day

This app is awesome! It has a great interface and setup is easy. All my questions were answered promptly by Pauline and I highly recommend using this app.

The Pished Fish

2022-01-13

United Kingdom

So far so good. Great support. Using this as a rewards system and also gift cards. Looks great, very customisable and hoping it will increase our referrals also.

I really enjoy using the app, exceptional customer service team, responds quickly and solves any problem that may have been. Easy and convenient to use and understand.

Pricing is terrible. They don't just charge for each order Rise is involved with (store credit, loyalty, etc.) - they charge for EVERY ORDER YOUR STORE PROCESSES. It's over $150/month in ADDITION to the $600/year fee. *update* After contacting support, they bumped me up to the $200/month plan and refunded the overage fees. I would still like the price to come down a bit, but this is sufficient.

App does it says it will do. Hats off to the excellent and responsive support. Even on new years day! Highly recommended

Rise.ai has saved us a massive amount of time and resources with their intuitive approach to managing giftcards, making integrating with an existing store incredibly quick and easy. On top of the fantastic product, the team behind the app is equally as great. We have a custom theme that made the integration slightly more hands-on, however, the issue was promptly sorted out by John and Hila and allowed us to begin selling giftcards onsite far quicker than if we had chosen any other route. We would definitely recommend this app for anyone looking for an online giftcard solution

Rise has made us a better, more reputable business since we introduced it to our customers. Service and troubleshooting from the team has been amazing too.

Great experience with Rise.ai. Very helpful team if you need to adjust or fix some issues. Thank you Eddie for helping me. Great guy, helped me to achieve what I was asking for.

I think it's pretty good. Seems to work pretty well and integrates fairly seamlessly. Great customer service

The app works great and integrates with our web store easily. We recently had an issue and their customer support fixed it very quickly.

really good app, great customer service support! Would recommend to others, brilliant service and excellent service

We use this to provide gift cards for our customers, it gets the job done. It's unfortuante we are not able to see more recipient information or delivery information. It would be nice if there was an option to schedule a delivery of a gift card to send manually in case a customer sends it to the wrong email and wants to send it to the correct one at a certain time. John was my support contact and he was very helpful and responded quickly. Thank you John, you helped all that you could and was very kind to talk to!

This is an incredible app and the customer service is amazing, anytime we have a question they are here to help us- incredible team of people!