Reviews for Rise.ai: Gift Cards & Loyalty

Great app, I love its features! I can modify the design of the gift cards without having to code. It has many options to choose from.

So far the service and functionality have been great! It defininitely takes a while to set up and customize but worth it if you're going to use it a lot.

Customer service, especially Itay and Pauline, was huge help! Overall, very satisfied with the experience.

Updating my review from 1-Star to 4-Star. While I still completely believe that Rise.AI's pricing model is completely out of sync with Small/Startup company sensibilities (and budgets), the app itself is amazing. To me, it makes more sense to reduce the barrier to entry (app fee) and enable more features and build more cost into the transaction volume. That way we grow, and succeed together until a base fee starts to make more sense. That said, it's easy to integrate, customize, and deploy without knowing code. I only launched the giftcard functionality but look forward to utilizing the other elements soon. I also want to acknowledge the Customer Service/Support team, specifically Itay, who engaged immediately to "save the sale". He was outstanding when it came down to listening to my concerns and actioning an amenable solution. Exactly the kind of thing I wish more companies did well.

Paperwallet

2021-11-09

United States

Perfect app!! I needed this type of app to boost our AOV and to give added value to our customers, the gift card and loyalty program features did the job. Integration is simple and their tech support is quick to help when needed. Highly recommended!

Great support from their customer support team. Excited to see how our new loyalty and gift card program will perform!

Very satisfied with the costumer service, fast replies, answered all of our questions immediately and even made a zoom call appointment! Easy to use, the best app for rewards we have used so far! Highly recommended!

Integration with Recharge. Great and fast response from Support team. I can recommended for sure. Looking forward using giftcard funcion

Great App - well designed and easy to implement. Had the chance to speak to Eddie (customer service) about some of my questions - super clear, friendly and helpful!

We went from not having any gifting options to offering the best digital gift card purchasing experience for our customers in a matter of a month and a half. The app makes it easy for all our departments to consolidate worflows and processes. We were also able to address reporting issues that we didn't anticipate on being able to do prior to the Rise app. Dana, our account manager worked with us every step of the way ensuring that we were comfortable with our launch process and made sure to address all questions and hosted portal trainings for our different teams. She went above and beyond to make our holiday season at Vuori that much more impactful for our customers. To say we appreciate her is an understatement!

Their response to my query was fast and efficient. John was very patient with me. I'm very pleased with the features Rise offers me and the ease of implementation. I would recommend this app to anyone that wants to customise their gift card experience.

We use this app for gift cards and we really love the feature so far. Eddie was great helping me set things up. He was very fast and had answers to all my questions.

I use canva to create the image for the cards and then rise.ai make them look fabulous in the card. I am very impressed with this app!

I've only had Rise on our site for a few weeks but it's already proving to be the right solution for us. We love that customers can schedule their gift cards and send it directly to the recipient, something we were not able to do with the limitations of Shopify Plus gift cards. We also just integrated with Okendo for loyalty rewards for reviews and I have high hopes that this is going to work well because we were not able to remind customers when their rewards are going to expire. The customer service team has been so helpful. They are really responsive and helpful which is the most important thing for us. Especially Pauline and Eddie. Thank you for your continued support as we fully integrate with Rise.

Loved that we could create a more branded referrals program for our customers. Needed help with the setup and the team was super fast and helpful, thanks!

amazing support, app is good once you have it configured the way you want it to. really appreciate the support

Excellent app for issuing store credit to different type of customers. Love the support from Rise as well!

it's amazing!!! the online help center is awesome. the representative is very nice and patient to help me to solve the problems!!!

Fantastic customer service from Pauline at Rise.ai. She worked with me to find a solution to our issue and we had it resolved within minutes. Thanks Pauline

I used this app for a better customer Gift Card experience. The customer service from John was great. He was patient and helped me quickly with questions and set-up. I highly recommend this app.

Some of the functionality isn't super intuitive at first but customer support has been great, all of my questions have been answered and I feel confident that I know how make the app work for me!

I had an issue and Eddie helped me through the whole process!! Great help and great product! So glad I have this app! Also very user friendly!

Shiree Odiz

2021-09-29

United States

An incredibly professional, dedicated and friendly team behind one of the best Shopify apps you could add to your website. Fast and easy to set up, yet powerful enough to grow with. Highly recommended.

Great App and great Support! There are many possibilities to make make customers happy eg with gift cards!

The customer service I received from Eddie today was phenomenal and that's very difficult to find these days. Thanks for quick response and action on fixing my overlapping button!!!