Reviews for Rise.ai: Gift Cards & Loyalty

Just started using this app for gift cards. The customer service has been fantastic! I've had lots of questions and they are eager to help. I'm happy with my choice to use rise.ai.

I use this app to generate referrals and repeat business. My customers love how simple it is to redeem store credit rewards and spend more in my store.

John, thank you for helping us out today. You were extremely helpful. We were looking for a good gift card app and this is by far the best.

We are really enjoying the elevated experience our clients have with using this app. Thank you so much!

UPDATE 9/7/2021: At the request of Rise, I am updating my review and adding some stars to my formerly one-star review. Before writing my initial review, I reached out to customer service via chat to confirm that, if I uninstall the app, customers would not be able to access their gift card codes in their email. After expressing my disappointment that this is the case, I was told by CS that they wished they had better news (and obviously no resolution). After writing the review, I was offered 12 months of continued support at no charge. Hopefully, all of the gift card recipients will have redeemed their gift cards by then. In the meantime, I have quit using Rise and returned to using Shopify's included gift card process. The original review starts below. Short version: Buyer beware. Don't use this app unless you plan on using it forever. I started using this app during the pandemic, since I wasn't open to walk-in shopping and people were buying gift cards online to support the store. Once gift cards sales dropped off, I planned on discontinuing using the app. Turns out, if you want t stop using this app, customers who purchased (or received) gift cards will no longer have access in their emails to the code that allows them to use the gift cards. Not a good look for me or the gift card giver! So I can either screw my customers or continue paying $20/month until all gift cards have been redeemed. Apparently, I can download the codes and the customers can get them from me. But wow, that's a huge headache for them and for me! I wish I had never used this app.

Great customer support when we have an issue or need assistance. We have had very good engagement with the Rise e-gift cards as well.

I was very pleased with this app so far. We're using it to create bulk gift card codes so we can produce physical gift cards for distribution. The process is a little clunky as you have to get your bulk request manually approved before it can happen, but I understand their reasoning for that.

We just installed this App on Firehouse Coffee. Pauline was fantastic and we are excited to start using!!!

This app is a great tool for customer retention, and allows you to constantly prod past customers with good news, "you have $ left on your account". The gift cards worked well with Instagram stories. Tailoring the messaging was easy and thorough. And the design tools were rudimentary yet enough to create something simple and elegant. With 1.5k of credit issued, we were able to generate 12k in sales. We are happy with the product. worth

John from support has been very helpful and attentive. I've been testing this product for a few weeks, my main use case is to bulk generate gift cards. This is the only solution ive found that can actually do this. Also a very easy user interface. Id recommend.

I first downloaded this app so that I could process returns in the form of store credit, but quickly learned I could do so much more! I love that they offer rewards programs and ways to give back to my customers. When I first discovered this I was a little confused, but John quickly walked me through it and now I'm even more excited to see what all this app can do!

Rise support has been very helpful with all of our questions. Hila, Pauline, Itay, and John have been excellent! The user interface is intuitive and straightforward. Setting up our store credit and gift card product has been a breeze. Thanks, rise.ai!

App works really well for gift cards and referrals! Their referral flow is not dependent upon a widget on the site - we needed a standalone page and this works well!

Amazing and fast customer support! John was really helpful to figure out the perfect subsciption plan for us. The tool offers everything you need to scale up your business. Also great for start ups, because your required subscription grows with your sales. We definitely recommend rise!

I had to create bulk gift cards for our customers and Pauline responded to my emails very quickly! Thank you!

Very easy to use and customize for our purposes. Keren and the support team were very helpful in answering all of our questions. Rise has made it very easy for our customers to keep track of their points and redeem for rewards. We will continue to use this app for our store!

We have a complicated workflow where customers receive a bonus on top of their 5% rewards if they hit certain thresholds. This caused a glitch in how rise handled the rewards and sometimes gave customers double rewards. After some back and forth with Rise which took a while they have mostly fixed this and have also compensated us for the customers who received and redeemed more than they should have. The app does not give you great reporting to be able to monitor this situation or view pending rewards and as such it took me a while to catch this error. If they fix reporting and we confirm this app is working properly I will raise my review again.

The app is really intuitive and easy to use. The customer service is superior. My client success manager, Dana, is quick to respond and helps greatly with providing solutions and recommendations to fit our needs of the businesss!

We decided to go with Rise as our rewards & loyalty program. The app has a substantial set of features and accomplishes our goal of avoiding a confusing points base system. It integrates well with Shopify Plus and Shopify POS which were two musts for us. Eddie was very helpful in getting all of the features set up properly! Would definitely recommend giving Rise a try.

Great customer service!! We use rise ai for our loyalty program and gift card. It's so easy to use. 100% recommended

We have really enjoyed using Rise.AI's Gift Cards & Loyalty software. Very fast and friendly customer service.

I used this app to help me to do gift card. To send something to potential clients could be an engine to get the store started to move a little bit.

I used the app to help me bulk import my gift cards from my old point of sale into Shopify. The representative assisted me with this task immediately, quickly, and efficiently. I just sat back and provided the information they needed. It was a breeze.

Easy to use, and very helpful. My store getting more orders since I add it to my store. Very fast and friendly customer service.

Helpful & easy to navigate the assistance. Responsive to issue.Used simple language .Thanks Pauline