Reviews for Rise.ai: Gift Cards & Loyalty

John with Rise has been very helpful with my issue that I had today. Very informative and speedy at responding/solving the matter!

Luminaire

2021-04-27

United States

This app seems great and so far I am very happy with it's potential and the quality of the customer support

Bokksu

2021-04-20

United States

We have been using Shopify+Recharge since launching Bokksu 5 years ago to grow our business and subscribers. And for the entire time, we've been unable to offer Gift Cards to our customers because the Shopify Gift Card feature doesn't integrate/work with Recharge. However, thanks to Rise.ai's hard work in creating a seamless integration with both Recharge and Shopify, we now can offer Digital Gift Cards & Store Credit to all our customers, which has both generated tens of thousands in revenue for us and saved us thousands in refunds. I highly recommend Rise.ai for Gift Card and Store Credit features!!!

We had a large loyalty customer base and when we transitioned to Shopify POS from Lightspeed and needed a tool that could easily manage what we had and help us grow our program. The Shopify onboarding team suggested Rise as they were the only program that could deal with the complexity of moving our data, which was not clean enough to just upload into any loyalty program. The Rise team was super helpful in transferring our data and helping us modernize from points to credit in available dollars, which is a more marketable way of showing loyalty credit to our customers. We use the Integrations to trigger actions between Shopify, Klayvio, and Loox which, once set up, allows me to set several triggers to drive events to our customers and dramatically improve LTV. The only issue that I have with the Rise program is that the customer search function in the software could be better. You must search by email as name does not deliver quality results. So if you have a customer with multiple entries (a weakness of Shopify) and search by name, Rise does not deliver exact results. This is a small frustration for me, but it does not stop me from recommending Rise and giving them 5 stars. The program gives me everything I need to drive high valued repeat business.

I had an issue regarding the billing and it was fixed immediately. The response time was quick. Thank you.

Great App, it does exactly what we need. It is expensive but I think it will be worth it once the loyalty program builds. and really supportive team at RISE who have helped us migrate from another system and our account manager Dana has been amazing and helped us every step of the way.

Support response times are nearly instantaneous. Set up was extremely easy. The integration with Shopify POS is where it's at.

App easy to install. good team doing follow up and make any changes for you. Will use it a bit more. only thing missing is if the client could have access to their store credit transaction so that they trust it more and can leave their store credit on it as they can see all transactions of their store credit. it could be integrated because the info is also here in the admin dashboard. just have to show it in the customer account "store Credit" thanks'

Pauline offered great customer service and answered all of my questions! We used Rise to transfer old gift cards to our new Shopify POS. Thank you!

John at rise.ai was extremely helpful! He quickly got back to me with a very thorough explanation of how to resolve my issue. Love this app and highly recommend!

I use this app so my customers can purchase gift cards. Customer service is so quick to answer when I have questions. Definitely recommend.

We currently use the Rise.ai app for gift cards and have been pleased with the ability to sell gift cards online and in bulk. We are looking to switch to the Rise loyalty program because we like the idea of using store credits as a currency. Customer service responsiveness is a big plus also.

Rise. is. amazing. Seriously, their 'send as a gift' option for gift card sets the standard for gift cards. Our business focuses around gifts, and this feature is a key part of our offering. I cannot recommend them enough! Thank you!! ❤️

Great app and equally great support which is just as important. Easy to set up and very smart in how it works

There are different levels of subscriptions to allow you to gain alternative levels of access that align with the scale of your business that I love. The customer support is flawless - John was particularly helpful! Thanks guys!

Karen and Hira were incredible during the installation process. Our theme was a little bit unique, so they stepped in and made sure that the installation looked absolutely correct. Thank you, Rise-AI, and very much appreciate your quick response, and can-do attitude! We've only been using their gift card solution for a couple of weeks, but it's already excited some of our B2B customers, especially with it's customization

Great app thus far. No issues as of yet. I'm staying hopeful. Super easy to use and understand. I would like to so more these or icons.

Easy to set up and helpful team! Works great. To use all features it gets a bit expensive for a small company like mine.

Keren was extremely helpful and resolved an issue I had promptly. Also gave me some additional insights into uploading CSV files and the contents of them.

We had a long list of very specific requirements for finance, reporting and legal to make sure our loyalty (store credit) program launches flawlessly, and Rise.ai met our unique needs beautifully. Being able to use their credits as discount codes, rather than gift card codes is the flexibility we needed. Along the way as we ran into questions or issues their support team has been very helpful and responsive—thanks Pauline and John!

We migrated to Shopify and needed a quick bulk-add of gift cards which was our sole reason for the app, however we now launched a loyalty rewards program with an upcoming membership program to use with and we are super thrilled how the app is working. I would recommend the videos and help docs as they were super helpful, but in addition to that their support (esp. Pauline) was AMAZING!

Total gamechanger! The platform opens up tons of new opportunities for your store, and support is very responsive if you need any help getting things set up.

Very disappointed....The app messed up my site appearance. I was billed multiple times for this app, and over two days no one was able to fix the issue of the "Send A Gift" button. Then after several follow up emails, I received no response.

This app is truly versatile in letting you set up various streams or workflows for rewarding your customer's loyalty. I especially appreciate that you can choose to offer hard cash rather than points. Small nuance but it keeps you from inundating your customers with messages about discounts and overall "cheapen" your brand. Customers can easily see the benefit in their account and plan to patronize your store again. I'm still integrating the features and it's amazing how responsive Rise.ai staff are to helping me along the way. Looking forward to integrating the app with my reCharge subscription offerings in my store as well as Yotpo product reviews. I can't wait to see what other new features they will be bringing onto the platform. A little further in the process, customer service is still excellent. I had a few questions about integrating Rise with reCharge subscriptions, Yotpo, and the account settings. Sam was an excellent resource.

We used Rise to migrate our old gift cards to our Shopify. Couldn’t be happier! They were very helpful and made the process super easy