Reviews for Rise.ai: Gift Cards & Loyalty

Amazing app and just as amazing and very efficient customer service from Sam. Thank you!! We are looking forward to working a lot more with rise.ai in the future.

Huk Gear

2021-02-24

United States

It's very robust, but very complicated to get set up at first. Definitely push to get an account manager up front in order to get quicker response times. Their live chat is helpful and has fairly short response times, but an account manager was a game changer for us. They are still working on adding features and I think our use cases have added significantly to that feature request list. However, they have made exceptions to have their dev team do work arounds to satisfy our needs for things that aren't even available on the app yet. That is very much appreciated and in that way I feel we've received a personalized experience. All in all, I'm glad we made the switch. The user experience is much better than our previous app and a positive and simple user experience is worth any potential growing pains.

We used this app for more than 3 months, started with the Starter plan, actually it works properly and functionality, but the big problem is not worth the money to invest. 1) The app name "Gift Card & Loyalty program", We suggest it should be changed to "Gift Card & Store Credit", their loyalty program is to overcharge, they charged $16 monthly for ONLY one workflow, compare to other developers, they will give us 10 FREE workflow loyalty program. 2) We are paid users but it took more than 24 hours to get approval for the workflow we created, we waited for your approval but you still charge our credit card on time, it's fair enough, isn't it? 3) If you are Shopify Owners, and you are looking at the Loyalty Program or Reward Program please go far away from Rise.ai, they are not a great choice, they are only good developers in selling Digital Gift Card and issued Store Credit.

Great solution for refunding with gift cards/store credit and bulk importing (!) gift cards which is not possible natively or any other app I could find.

Breakout Bras

2021-02-22

United States

This app's support team is quick and helpful! Thanks Keren :) The interface is clean and user-friendly. Great design!

Couldn't ask for a better Loyalty app! We were using a points based app but providing customers with Store Credit that is in my store's currency is great, they actually know what they are receiving. Plus the support team were very knowledge and patient (even for those of us that are less tech savvy). I've only been using Rise a few weeks that but really promising so far.

We started with Rise when they only offered the Gift Card functionality. Over time this app has evolved into an even more powerful tool for loyalty, store-credit, and even automated promos using gift cards for future purchase. An important part of our marketing and retention mix.

I was grateful their live chat was able to help me within a few minutes. Not having responsive support can be so frustrated with Shopify apps. I was able to get an answer to my question fairly quickly on a Sunday, which was huge.

האפליקצייה מציעה שירותים חשובים בעולם השיווק בדרכים מאד מתקדמות ומתוחכמות, ובמקביל המערכת שלהם מאד אינטואיטיבית כך שכל בעל חנות יכול להתקין אותה ולהתאים את העיצוב לחנות שופיפיי שלו. בנוסף, לכל בעלי החנויות/עובדים שפחות מנוסים בעולם התכנות, יש להם את הצוות הכי יעיל ומהיר שפגשתי עד כה מאז השקת החנות שלנו - קשובים להערות, משתדלים ליישם בקשות והכל בחיוך רחב שזה בכללי כיף אז כל הכבוד לכם ותודה מיוחדת לדנה וג'ון :)

The Rise team never ceases to impress me. Their customer service and willingness to help is outstanding. As a growing business, it's nice to know you have a company that truly supports my business needs. Another great customer service experience. I'm so happy the Rise team worked with Facebook to get the gift card added to the platform. This will help with brand awareness. The app is easy to use and set up. I like the three options it gives customers to send as a gift. You can also give users a choice of images to select from, to add a customized touch.

Great customer experience when we needed development help to integrate Rise.ai with another third-party app. Thank you, Pauline!

Rise helped me immensely as I migrated my point of sale system (including all of my gift cards) from Square to Shopify. When I encountered some difficulty with the importing of all of my gift card codes, Rise helped me solve the issue even though it turned out to be a simple excel issue. Their customer service support went above and beyond. This app is an excellent addition to my shopify store for store credit and for gift cards. Their customer service is excellent!

Would definitely recommend the Rise tool for all Gift Cards and Loyalty needs. Their ever evolving product keeps up to date with the latest trends and needs for any marketer. Most important for our team was the simple onboarding and out of the box templates that help you get up and running quickly while feeling confident in best practices for copy, design and overall strategy. The UI is clean and intuitive on the back end, but most importantly, the interactive customer experience is seamless and fun. We can't be more happy with our success management team as well - Shoutout to Dana! She's helped us with strategy, integrations, onboarding, technical support, you name it. Excited to continue utilizing this tool for future growth as well. - Ben, BYLT Basics

These guys are the best, the most helpful team I've encountered in my professional life. I've been treated with the most respect by the support team that always been on my side. 10/10! perfect :)

we still have to test the app a bit more (as it can be quite pricey and still has to proof and improve its ROI, at least in our circumstances) and might have to update the rating later. But what I can already say that their support is amazing. Thanks a lot Keren & team, I hope we can continue the good collaboration and mutual support in the next few months and maybe years.

Great idea for customers loyalty. Easy setup, launching the loyalty program and start using it was very quick and fun to do. Amazing customer support, very knowledgeable and very helpful.

really easy to set up - will give a better review when I have had a chance to see it in action - lets see some results!

Quick customer service but some resolved issues The rise.ai team is nice and friendly and get back to you quickly. However, if you're looking for a good integration with ReCharge, there is still a lot of work to do. Customers have to give their credit card details when they received a gift, which leads to a lot of frustration and mostly a lot of extra work. I hope they take up a defensive role towards Recharge and push hem to make sure this issue is resolved

Wonderful App , Providing Gift cards and Loyalty in a heart touching way . This App is Recommended for every Store . Nice Support as well

This app single-handedly helped relaunch my business during Covid, and I couldn't be more please with my experience.

Great way to send gift cards, that's a competitive advantage for sure! Very friendly and fast support, easy to integrate and translate the widgets. Now looking forward to increasing repeat customer purchases.

Outstanding product and customer service. Their team is thorough and quick to respond to requests :)

Love the gift card customization feature - to create a more memorable experience especially during these virtual sharing times.

Great app. The control of what will happen after each actions taken on the website is amazing, allowing us to execute our needs in the most easy way.

easy to use and a well thought out loyalty program. Its a little expencive if you want to remove their branding, but everything else is perfect!