Reviews for Rise.ai: Gift Cards & Loyalty

The application has a variety of features, although sometimes it is a bit confusing to use. However, I have received very enthusiastic help from John and the support team in the process of using this program. Very useful!

Great customer service！Nice product，like it！ I will recommend it for my friends，let's try it! good,good,lol

the customer support rep Dana, completely made my day better, she was super helpful in all the ways I was needing her assistance and she added her personality to the experience which made it overall a very pleasant and funny chat !!

Fast response time from the Team when you need it a solution. This is a great app, highly recommend!

I am still trying to figure out how the possibilities of this app will help our business. So far, it seems to be appropriate regarding loyalty programs and managing credit store. Also, John has been so helpful and available whenever we needed him to help us solve our doubts

The Rise team was super helpful getting us started and quick to respond to our questions tru the live chat from the app dashboard.

We use shopify for both our online & brick & mortar sales. We thought Rise we be a great way to utilize gift cards & store credit for our loyalty program, rather than the points system we had previously used with S Loyalty. Dana was super helpful in getting us set up and running. Unfortunately, the POS integrate was not as seamless as we had hoped for. You aren't able to do everything necessary to manage the store credit or gift cards completely within the Shopify POS app. Too much back and forth between the computer and POS to handle everyday occurrences that should all be within the POS app. It's just too clunky and enough of an upgrade to pay the $200 price tag. If they could figure out how to get all the functionality into the Shopify POS app we would stick around, but instead we're again shopping for something else.

Here is an honest and clear update of my experience with Rise: Obviously as a business owner myself, I understand how important reviews are and I am honestly not one to leave negative feedback but I do feel that what I have gone through is important to share. A little bit of background: I sell predominantly through Etsy but also have a Shopify storefront. It’s always been a little bit frustrating for me that Shopify does not natively support many (what I would personally deem ‘necessary’) eCommerce features out of the box — store credit/gift cards being one of them. Because this type of thing is not included in a basic Shopify plan, we’re essentially forced to download a plethora of apps to support “additional” features. At its basic level, yes, Rise does what it “should”. I was a regular, $19.99 monthly-subscription paying customer for close to a year, maybe even more — even though every month I would definitely be paying more for the app than I would actually ever be getting out of it. However, I felt like having the gift card/store credit option was a necessity, so what choice did I have? I always have been (and unfortunately, still am) on the hunt to find a way to centrally manage details/status/tracking of both my Shopify and Etsy orders in one place. In an experimental attempt to do so, I imported my Etsy orders in bulk to my Shopify store without thinking twice about it affecting anything else. Shortly there after, I noticed a charge from Shopify for over $600! I was floored! How could I be charged that high of an amount without it being confirmed/authorized?! When I went in to the billing details, I noticed that the charge was from Rise. Immediately I uninstalled the app, contacted their support and Shopify support. Again, we’re not talking a measly $20 here... we’re talking... $600! Shopify support was great! They were very prompt and dedicated to helping me resolve the problem. The first response I got back from a Rise support member, however, was absolutely ridiculous. He claimed that they were doing me a “favor” and I actually should have been charged much more. Copy and pasted from the response: “Our pricing is based on total store orders, hence for each additional order above the plan limit, you'll be charged a fee. You're on the Starter plan which includes up to 100 total store orders per month ($0.2 extra charge per order). The past month you've had a total of 8,274 orders, which results in an overcharge of $1,654.80 So instead of charging you that amount, you were charged for the value of the monthly Premium plan.” Confused, I tried to explain that these were IMPORTED orders and there is absolutely no clear verbiage about this in their terms/plan details/etc. I exchanged a few more emails back and forth trying to defend my position while being bounced back and forth by at least 5-7 different support team members. Almost every response I got was from someone different. Finally, they concluded that I, in fact, WAS mis-charged and would be refunded. The literal next day (and obviously before I had gotten my money refunded back), I had another email from a different support member requesting that I remove my initial review — which really didn’t sit well with me. Mind you, my first contact with them was on April 8th. It is now May 19th and I had to send them ANOTHER email yesterday because they still have NOT refunded me. I will leave the other names unmentioned but Dana was the only support member that I feel was truly trying to provide me with any real “support”. So thank you, Dana. I do appreciate that you tried to help.

Very intuitive to configure and more fully featured than I expected. Better value than other loyalty programs out there.

Sam was incredible helpful in getting us over the finish line to set up the loyalty program. We are very excited to launch a loyalty app to help increase loyalty and customer retention.

Signed up to use this app with the primary goal to increase repeat customer rate considering our luxury marketing strategy. Setting up the program was not as intuitive initially but the support team is pretty responsive and accommodating. We upgraded from the Small Business and trialing the Pro Level and so far so good. I do wish they improved the native customer "loyalty account" experience similar to their Rewards page as well as provide a birthday workflow to offer a customer reward; hopefully these would roll out soon. Otherwise, would highly recommend albeit being the most expensive app in our tech stack.

I use this app to help me manage all my gift card options. Its a great product and enables to generate additional revenue easily

Love this app, we use it to issue our customers with store credit and it works amazingly! The team was great help too.

With nice support team and taking care more than normal. Even some help out of the app or issues. Thank you so much! App has great features and recommend it.

Betsy Boo's Boutique

2021-04-30

United States

John with Rise has been very helpful with my issue that I had today. Very informative and speedy at responding/solving the matter!

Luminaire

2021-04-27

United States

This app seems great and so far I am very happy with it's potential and the quality of the customer support

Bokksu

2021-04-20

United States

We have been using Shopify+Recharge since launching Bokksu 5 years ago to grow our business and subscribers. And for the entire time, we've been unable to offer Gift Cards to our customers because the Shopify Gift Card feature doesn't integrate/work with Recharge. However, thanks to Rise.ai's hard work in creating a seamless integration with both Recharge and Shopify, we now can offer Digital Gift Cards & Store Credit to all our customers, which has both generated tens of thousands in revenue for us and saved us thousands in refunds. I highly recommend Rise.ai for Gift Card and Store Credit features!!!

We had a large loyalty customer base and when we transitioned to Shopify POS from Lightspeed and needed a tool that could easily manage what we had and help us grow our program. The Shopify onboarding team suggested Rise as they were the only program that could deal with the complexity of moving our data, which was not clean enough to just upload into any loyalty program. The Rise team was super helpful in transferring our data and helping us modernize from points to credit in available dollars, which is a more marketable way of showing loyalty credit to our customers. We use the Integrations to trigger actions between Shopify, Klayvio, and Loox which, once set up, allows me to set several triggers to drive events to our customers and dramatically improve LTV. The only issue that I have with the Rise program is that the customer search function in the software could be better. You must search by email as name does not deliver quality results. So if you have a customer with multiple entries (a weakness of Shopify) and search by name, Rise does not deliver exact results. This is a small frustration for me, but it does not stop me from recommending Rise and giving them 5 stars. The program gives me everything I need to drive high valued repeat business.

I had an issue regarding the billing and it was fixed immediately. The response time was quick. Thank you.

Great App, it does exactly what we need. It is expensive but I think it will be worth it once the loyalty program builds. and really supportive team at RISE who have helped us migrate from another system and our account manager Dana has been amazing and helped us every step of the way.

Support response times are nearly instantaneous. Set up was extremely easy. The integration with Shopify POS is where it's at.

App easy to install. good team doing follow up and make any changes for you. Will use it a bit more. only thing missing is if the client could have access to their store credit transaction so that they trust it more and can leave their store credit on it as they can see all transactions of their store credit. it could be integrated because the info is also here in the admin dashboard. just have to show it in the customer account "store Credit" thanks'

Pauline offered great customer service and answered all of my questions! We used Rise to transfer old gift cards to our new Shopify POS. Thank you!

John at rise.ai was extremely helpful! He quickly got back to me with a very thorough explanation of how to resolve my issue. Love this app and highly recommend!

I use this app so my customers can purchase gift cards. Customer service is so quick to answer when I have questions. Definitely recommend.