Reviews for Rise.ai: Gift Cards & Loyalty

We used rise.ai to create bulk gift cards to hand out as unique codes for our one of our client's websites

This app is a perfect fit to what we require in our store so far. They also have a great customer service. Pauline has been so patient answering all my queries.

Lollygag.co

2021-07-16

United States

I have used this app for a month now, so far so good, its easy to set up. The service is excellent. They respond quickly and solve every issue I had.

We have really enjoyed using Rise.AI's Gift Cards & Loyalty software. We have seen a huge bump in purchases of gift cards and see customers coming back to buy more. The integration with Shopify and ReCharge is harmonious and it was a breeze to get this installed and operational. We are excited to see what new opportunities this software will bring to our business! Highly recommend!

The Rise,ai app was critical in enabling us to deliver a gift card solution without having to upgrade to Shopify plus. The bulk gift card import enables us to generate thousands of codes and works seamlessly with Shopify.

We have started using this app recently and love the features. The app simplifies the customer rewards and loyalty experience. In addition to the app features, we are delighted with a very prompt and effective customer service. A fantastic customer service team and a special recognition for Pauline and Keren for helping us promptly. Keep up the great work!

I was using another app before i discovered Rise! They have amazing customer service and cater to me promptly. This has turned my business around and my customers love the reward system.

This app is extremely user friendly and easy to use! Brings a whole knew USP to our business, gives us tons more marketing content and an edge over similar businesses. We needed a little help setting something up, and the customer services was unbelievably prompt on helping us! When we look for these sort of apps, we always test the customer service out, and this ticked all the boxes. Thanks again guys!

This app allowed us to upload our existing gift cards, super useful! Plus their customer service is great.

Customer support helped me sort out an issue with the way my gift cards were presented and were great to work with

The application has a variety of features, although sometimes it is a bit confusing to use. However, I have received very enthusiastic help from John and the support team in the process of using this program. Very useful!

Amazing support team, great people and wonderful app. Have made us many many sales!! Highly reccomended, thank you for the help)

Great customer service！Nice product，like it！ I will recommend it for my friends，let's try it! good,good,lol

the customer support rep Dana, completely made my day better, she was super helpful in all the ways I was needing her assistance and she added her personality to the experience which made it overall a very pleasant and funny chat !!

Fast response time from the Team when you need it a solution. This is a great app, highly recommend!

I am still trying to figure out how the possibilities of this app will help our business. So far, it seems to be appropriate regarding loyalty programs and managing credit store. Also, John has been so helpful and available whenever we needed him to help us solve our doubts

The Rise team was super helpful getting us started and quick to respond to our questions tru the live chat from the app dashboard.

We use shopify for both our online & brick & mortar sales. We thought Rise we be a great way to utilize gift cards & store credit for our loyalty program, rather than the points system we had previously used with S Loyalty. Dana was super helpful in getting us set up and running. Unfortunately, the POS integrate was not as seamless as we had hoped for. You aren't able to do everything necessary to manage the store credit or gift cards completely within the Shopify POS app. Too much back and forth between the computer and POS to handle everyday occurrences that should all be within the POS app. It's just too clunky and enough of an upgrade to pay the $200 price tag. If they could figure out how to get all the functionality into the Shopify POS app we would stick around, but instead we're again shopping for something else.

Here is an honest and clear update of my experience with Rise: Obviously as a business owner myself, I understand how important reviews are and I am honestly not one to leave negative feedback but I do feel that what I have gone through is important to share. A little bit of background: I sell predominantly through Etsy but also have a Shopify storefront. It’s always been a little bit frustrating for me that Shopify does not natively support many (what I would personally deem ‘necessary’) eCommerce features out of the box — store credit/gift cards being one of them. Because this type of thing is not included in a basic Shopify plan, we’re essentially forced to download a plethora of apps to support “additional” features. At its basic level, yes, Rise does what it “should”. I was a regular, $19.99 monthly-subscription paying customer for close to a year, maybe even more — even though every month I would definitely be paying more for the app than I would actually ever be getting out of it. However, I felt like having the gift card/store credit option was a necessity, so what choice did I have? I always have been (and unfortunately, still am) on the hunt to find a way to centrally manage details/status/tracking of both my Shopify and Etsy orders in one place. In an experimental attempt to do so, I imported my Etsy orders in bulk to my Shopify store without thinking twice about it affecting anything else. Shortly there after, I noticed a charge from Shopify for over $600! I was floored! How could I be charged that high of an amount without it being confirmed/authorized?! When I went in to the billing details, I noticed that the charge was from Rise. Immediately I uninstalled the app, contacted their support and Shopify support. Again, we’re not talking a measly $20 here... we’re talking... $600! Shopify support was great! They were very prompt and dedicated to helping me resolve the problem. The first response I got back from a Rise support member, however, was absolutely ridiculous. He claimed that they were doing me a “favor” and I actually should have been charged much more. Copy and pasted from the response: “Our pricing is based on total store orders, hence for each additional order above the plan limit, you'll be charged a fee. You're on the Starter plan which includes up to 100 total store orders per month ($0.2 extra charge per order). The past month you've had a total of 8,274 orders, which results in an overcharge of $1,654.80 So instead of charging you that amount, you were charged for the value of the monthly Premium plan.” Confused, I tried to explain that these were IMPORTED orders and there is absolutely no clear verbiage about this in their terms/plan details/etc. I exchanged a few more emails back and forth trying to defend my position while being bounced back and forth by at least 5-7 different support team members. Almost every response I got was from someone different. Finally, they concluded that I, in fact, WAS mis-charged and would be refunded. The literal next day (and obviously before I had gotten my money refunded back), I had another email from a different support member requesting that I remove my initial review — which really didn’t sit well with me. Mind you, my first contact with them was on April 8th. It is now May 19th and I had to send them ANOTHER email yesterday because they still have NOT refunded me. I will leave the other names unmentioned but Dana was the only support member that I feel was truly trying to provide me with any real “support”. So thank you, Dana. I do appreciate that you tried to help.

Sam was incredible helpful in getting us over the finish line to set up the loyalty program. We are very excited to launch a loyalty app to help increase loyalty and customer retention.

Very intuitive to configure and more fully featured than I expected. Better value than other loyalty programs out there.

Signed up to use this app with the primary goal to increase repeat customer rate considering our luxury marketing strategy. Setting up the program was not as intuitive initially but the support team is pretty responsive and accommodating. We upgraded from the Small Business and trialing the Pro Level and so far so good. I do wish they improved the native customer "loyalty account" experience similar to their Rewards page as well as provide a birthday workflow to offer a customer reward; hopefully these would roll out soon. Otherwise, would highly recommend albeit being the most expensive app in our tech stack.

I use this app to help me manage all my gift card options. Its a great product and enables to generate additional revenue easily

Love this app, we use it to issue our customers with store credit and it works amazingly! The team was great help too.

With nice support team and taking care more than normal. Even some help out of the app or issues. Thank you so much! App has great features and recommend it.