Reviews for Rise.ai: Gift Cards & Loyalty

Beautiful interface, but needed some help to get the whole system working properly. John helped me through the errors and set up the entire workflow for me. Give this app a shot if you require your Shopify site to have credits & rewards working!

Very helpful customer support, intuitive product and a clever solution to offering store credit en masse. Definitely worth investigating. Thanks Team Rise!

Straight forward, user friendly, and does what it claims to do. Very responsive and helpful customer service as well.

MATE the Label

2021-01-04

United States

We are so pleased with Rise.ai's functionality as well as customer support. It solved a lot of our headaches re: gift cards, especially ahead of a very busy holiday season. Highly recommend!

We are extremely happy with this app and the stellar service we received so far from Rise team. Initially we ran into some configuration issues when we first created our gift card program but Sam from Rise support team went above and beyond to help us. I think we'll stay as a client for a long time, thanks so much again guys!

We love the capabilities of this app for our gift card sales. And their customer support is very helpful!

I had a issue implementing the code, but I received good support with Gift Card options. Would recommend this app to drive revenue.

We implemented Rise in November to make sure we had an easy way for customers to send and schedule gift cards throughout the holiday season. We're so glad we were able to get it live quickly! The team is very responsive and helpful.

Update: They have amazing service to their customer and it's always satisfy to use their service. And this APP is working perfectly for every merchant and it's grow your business from 5~25% in additional. Amazing! I highly recommend this app if you are planning to increase your returning and loyalty customers. I've tried out many rewards & loyalty apps but their conditions are too complicate and limited. But this Rise app is super easy to set yourself very easily and if it's complicated, their support team is always ready to help. They'll do everything for you to reach your goals. I love this app and encourage you to use this Rise app not only for online store but you can also use for physical stores. I'm using both and it's perfectly running great. Thanks Roy and Rise app for your amazing support.

I needed quite a lot of support to get this to work exactly as I wanted/needed.. but replies are so quick, and very helpful! Of all the apps I looked at, this did what we needed and I am really pleased. Thank you

I like the way this app streamlines both gift cards and store credit. Very nice interface and great customization. The only reason not a 5 star is it took a while troubleshooting an issue with a workflow set up after I explained it several times. It does punch cards but not per item, only per order which doesn't suit my needs. However Sam & Mark from CS fixed a billing issue (which was my fault) very quickly and on the weekend! So 5+ stars on that :) Update: So my needed feature has been added to the 90 day product road map sweet! I'm updating my review to 5 stars based on this. Will keep you posted if it rolls out as stated.

So far so good; I'm really impressed with the breadth of functionality and the ease of use. The technical support from Dana has been first class also.

Great app! Easy to set up, customize, purchase & redeem. My customers love it especially for the holidays.

I got a bit flummoxed when I first began working with the Rise GiftCard interface...and time was short with Christmas days away. Thankfully, Rise has great support and I was able to set up a google meeting and share screens. Dana was very helpful in getting me going including a small modification to my theme coding to adjust checkout buttons. I had a subsequent meeting with Dana to solidify my understanding and I'm all set! Great knowing the team at Rise is there if I need them. They have been very responsive! Thank you Dana!!

Since the installation, I had an experience that suggested I was not getting the best out of this app. Its been non-stop texting and vid calls by their Cs team and that has solved much of my issues and now we are set to launch this program. Kudos to the team behind Rise.ai to do what they do. This is by far the best Loyalty App. And I have tried the Top 5 and this ranks Top for features and CS response time, Thank you Rise.ai team.

Ottimo e pratica funzione per migliorare l'experience dello shopping on line nei nostri negozi. Complimenti

Pauline answered my question promptly and also made sure if everything is already good on our end a few days later. That's attention to detail and good customer service!

Just started to know and use this app. It seems to be very professional, a lot of opportunities are included for boosting your marketing. And last but not least the client service is TOP! Very fast and helpful. Thanks again, John!

Easy to navigate and implement. Gift cards up and running in a flash plus their service is fast + excellent.

The app can completely change the customer experience, and customer support is great, we had a problem with billing, and they answered and solved it immediately!

Great customer service. Fast response and very friendly. Also my issue was fixed the next day which is amazing!

Excellent customer service. I'm just starting but the app looks really promising. Rise's gift card BOGO is the best promotion I have found this holiday season!

Really easy to use - yet to implement on our store yet but the team area all v helpful. Very excited to get our programme up and running in the new year

Rise is the true gift card solution that you are looking for. They are also constantly pushing out new features and updates to build on a great overall customer experience. Also their entire team from the CX team to the VP Marketing is always a pleasure to work with!

Has been great so far and amazing customer support!! Very excited to see how our sales increase with the ability to offer gift cards.