Reviews for Rise.ai: Gift Cards & Loyalty

I love Rise's active approach - that's what brands need to do now in my opinion. We use rise to send rewards but also to refund customers with store credit and for sending gift cards to our customers when there are problems with shipping etc.

We downloaded this app to help meet the needs of our unique customer base. We have been amazed at the level of support from the developer to ensure the app works with our store and to our needs. We would highly recommend this app. The customer service is amazing , specially Karen, she is so friendly !

We're using Rise for gift cards and loyalty. Replaced our previous rewards program with this and couldn't be happier. Support is exceptional. Set it up right and it's definitely worth the investment. Excited to use during the holiday season and beyond.

We use this app for our Gift Card and it is unlike any other! The user experience is awesome and the Rise.ai team is always available for any assistance and respond quickly. Looking forward to setting up the Referral program.

Ari Yahalom and the team did an amazing job helping us to integrate the gift cards in our store. We are not a typical usecase and they were able to assist us with every step of installing and setting up the app. A perfect app if you need to have giftcards for ReCharge as they integrate seemlessly.

We have been using this app for a week. Our customers are loving it and I think that it will bring increased business and referrals. Support has been fantastic. Very prompt and responsive as we had set up questions.

Just launched my gift card and rewards program - and it works great! I love the options to send emails to recipients, and Instagram integration is a great addition as well. Also - much better than Shopify's native solution for store credit. Would recommend!

I have only implemented the Gift Card section so far. And I really like it. Communication is excellent and I am looking forward to looking at the rewards and loyalty section. I would definitely recommend this app!

I have had a great experience setting up the app and feel like it is going to be a great fit for my e-commerce business. Support team was responsive and solution-focused.

Couldn't have done it without Dana's help today. Thank you for all your support and making it so easy. Brilliant

Very happy with the app! It truly solved our gift card issue. We are a high volume store and this works perfectly.

Bulk gift cards for B2B -- so easy. Haven't even checkout all the features yet so very excited. Thanks!

This is a great app to enable my customers to buy gift cards rather than try to guess what the recipient would like the best. Quick and helpful support provided as well. Thanks Rise :)

Pop Your Pup!™

2020-11-09

United States

I think I have been on Shopify for a bit over 8 years now and this may be my first review, and that should speak for itself. I cannot say enough great things about Rise and the team there. The price is absolutely justifiable, and with the proper setup (which the Rise team helps with) your ROI will be 7x-10x. We saw immediate results and I cannot wait to see Rise, rise to the top as our favorite app. I was not incentivized in any way to leave this review and I am leaving this review after a couple of months of use. For any pyp competitors reading this review. I hate this app, worst app ever, stay away.

Andrea Bonelli

2020-11-08

United States

It seems like a great app but I do see one issue. I had this app installed last year for a couple months then deleted since I didn't have enough customer engagement to make it worth the monthly fee. So when I decided to give it another try for the upcoming holiday rush, the old card was already pre-saved but for some reason it was not linking up in the Rise admin. It would show the card as active but it would also say the product was not linked, so there was a disconnect somewhere. I deleted the gift card in question that was showing it wasn't linked and now I can't create a new card. There should be a function to delete a card from the rise admin so that if there are any errors, it can possibly be resolved by making a new card. Kind of frustrating..

So far so good! We've used gift cards for a while and are now rolling out loyalty. Helpful customer service too!

The e-gift card was so easy, quick, and customizable to set up. Many resources available to help guide us, as well as an account manager who has been great to work with! Excited to see the performance of the gift card on our site, especially through the holiday season!

The app is easy to use, easy to configure, and works exactly as it should. The support team is fabulous, super helpful and quick to respond. Highly recommend.

On my hunt for the right loyalty and gift card program, there were two key things I was looking for: 1. Simple customer interface 2. Simple business set up ‘Simple’ it certainly is, yet Rise is also sophisticated. You can completely customize how, when, and why you reward your customers, you can send reminders for unused credit, you can activate a referrals program, and you can also issue a credit instead of refunds. The results? So far, they’ve been great! The loyalty perks I’ve set up are so good that it makes me want to buy my own products! The video tutorials and customer support team have also been helpful. Highly recommend.

I have just started using this app, and so far I am enjoying it's very easy to use and manipulate, you can easily adapt it to your own brand guidelines. Altough it's very easy I had a tiny issue adjusting the value of the variants as it kept automaticlly switching back to US Dollars! But their online customer service was very helpful (shoutout to Dana! for her swift reply and very quick action!)

An exceptional app that does exactly what we needed - a true customizable gift card experience that allows greetings for multiple occasions/sentiments, easily shared on SM. The ability to create store credits (say goodbye to Shopify codes), and a robust Loyalty program is icing on the cake. great customer service as well.

The Sporting Gent

2020-11-02

United States

We use this app daily and the team at Rise has been exceptionally helpful with getting our program up and running and helping us grow our customer-base and our business as a whole! 5 stars!

After reviewing many products, Rise was our preferred choice and they have exceeded our expectations both as a product and their support and deployment teams. Seeing an immediate take-up of Gift Cards, we are now looking to leverage the other features to really drive our customer's gift card experience.

Save your time by choosing Rise.ai. Rise is by far the best store credit service for Shopify (Infinitely better than the competitors). It is intuitive and easy to use, works well with a ton of value. Usually, new apps are overwhelming with new features. Thanks to their onboarding and support team I was able to set up almost everything really fast - in that case loyalty program, rewards, gift cards and store credit refunds. Their customer support team has been available to help almost 24/7. I can highly recommend it!

This app is perfect for our needs, really easy to use and the customer service team were amazing. Can't recommend enough!