Reviews for Rise.ai: Gift Cards & Loyalty

Absolutely love this app, by far it's the best on Shopify when it comes to gift cards. The user experience is great and it is very easy to set-up. Also the people of support are just fantastic! fast response to any possible question!

FCTRY

2020-11-27

United States

Seems like the best in breed for referral and loyalty programs based on our test run with it versus various competitors who we shall not name. They also jumped in and gave us personal tech suppport right in the middle of Black Friday, which was way above and beyond what I was expecting.

Really well done app, easy to use and effective. Nadav was very nice and helped me solve a problem very quickly. I recommend without doubt. Excellent quality price

Their customer support is always so helpful. Can't wait to see more integrations for the tools we use!

Rise.ai is a superior app that is backed up by an industry leading support team! You are not just a customer account to them, but a valued partner that they are truly vested in seeing succeed. Keren and the rest of the support staff have gone above and beyond to ensure we are getting the most out of their platform and that our campaigns launch without a hitch. Top notch and highly recommended!

We are very impressed with the nuisances with this app, it is very very clever and it really does tick the gift card and store credit. The customer service is outstanding and they took on our custom suggestions and will put them into action! Their rewards program is a bit weaker than their gift cards functionality. We are undecided about the cash back rewards vs other points based rewards, this is a drawback. Not being able to make the customers 'save' and 'build' their rewards is something I think may be a drawback. All in all worth the money though.

This is a very comprehensive app. We were importing a loyalty program from a different POS and they were able to make it work like a charm. Pauline and Sam were great helps, thanks Rise!!

Excellent app, great features and even better support! Keren was very helpful in answering my questions. Looking forward to going live and increasing our customer base!

If you are a retail store or extremely high volume store that needs to constantly issue credits/gift cards to customers then this might be for you. We found it looking for "loyalty" programs and found that at $600 for the year it was extremely bare bones and did not fit our business at all. All sorts of features available if you pay more but for a basic rewards, loyalty building app I would steer clear of this one.

Absolutely brilliant app for both gift card retail sales and loyalty rewards program. Capacity to easily customise and set easy workflows for automated rewards. The support I have received via online chat and email has been AMAZING!!!! I am so confident with this app knowing help is an email away if I need it. Great widget for the front end site, allowing customers to see their balance and obtain their discount codes very easily. Highly recommend if you want a flexible loyalty program that is easily rule based.

Only using the Gift Card aspects, but they are working great! Pauline has the best customer service ever!

Superbly designed, easy to use, and the fast support by the team is hard to beat! Looking forward to amplifying our GC sales.

O.N.S Clothing

2020-11-20

United States

Rise app has been one of the most valuable apps that we've used so far in our site. Not only their technology is reliable, but they're always evolving with new needs in the market, and partnering with the big tech players to offer relevant features. Earlier this year, we launched our Gift Cards online with rise, the UX and easy functionality of this online gift card excels what we expected, offering our customers convenience and a way for us to brand and personalize our experience. We've been able to expand and use additional features like the loyalty rewards. Their support team is very responsive and assures our questions are answered promptly. I highly recommend this app.

I'm looking forward to the holiday season with Rise. I spent a great deal of time customizing customer emails, the popup cards, etc. And found the process time-consuming, but easy—in other words, exactly as expected. Throughout the process, as minor issues arose, customer service has been very quick to respond and assist me with my queries. Highly recommended. Update 11.19.20: Even the smallest, least consequential tweaks to random design-related nonsense is met with prompt, and with one Rise associate in particular, cheerful help. Thank you Dana, you're an absolute gem:) And you deserve a raise.

I love Rise's active approach - that's what brands need to do now in my opinion. We use rise to send rewards but also to refund customers with store credit and for sending gift cards to our customers when there are problems with shipping etc.

We're using Rise for gift cards and loyalty. Replaced our previous rewards program with this and couldn't be happier. Support is exceptional. Set it up right and it's definitely worth the investment. Excited to use during the holiday season and beyond.

We downloaded this app to help meet the needs of our unique customer base. We have been amazed at the level of support from the developer to ensure the app works with our store and to our needs. We would highly recommend this app. The customer service is amazing , specially Karen, she is so friendly !

We use this app for our Gift Card and it is unlike any other! The user experience is awesome and the Rise.ai team is always available for any assistance and respond quickly. Looking forward to setting up the Referral program.

Ari Yahalom and the team did an amazing job helping us to integrate the gift cards in our store. We are not a typical usecase and they were able to assist us with every step of installing and setting up the app. A perfect app if you need to have giftcards for ReCharge as they integrate seemlessly.

We have been using this app for a week. Our customers are loving it and I think that it will bring increased business and referrals. Support has been fantastic. Very prompt and responsive as we had set up questions.

I have only implemented the Gift Card section so far. And I really like it. Communication is excellent and I am looking forward to looking at the rewards and loyalty section. I would definitely recommend this app!

I have had a great experience setting up the app and feel like it is going to be a great fit for my e-commerce business. Support team was responsive and solution-focused.

Just launched my gift card and rewards program - and it works great! I love the options to send emails to recipients, and Instagram integration is a great addition as well. Also - much better than Shopify's native solution for store credit. Would recommend!

Bulk gift cards for B2B -- so easy. Haven't even checkout all the features yet so very excited. Thanks!

Very happy with the app! It truly solved our gift card issue. We are a high volume store and this works perfectly.