Reviews for Rise.ai: Gift Cards & Loyalty

Exceptional team & products - especially Dana - great product and super knowledgeable. Worked with Dana, Hila & Nadav who demonstrated a genuine care for our needs being a startup and accommodated all our requests to help us. Thank you!

The application is very good, the assistance and in particular Keren is fast and comprehensive. Unfortunately some features like birthday are not yet available, this is why the 4 stars (for the cost of the application)

After researching an app to help generate bulk gift cards this app works fabulous. We load 2500 codes at a time and have not had any issues with the application. We have made some mistakes and support has been great to work with. Very prompt and friendly. We highly recommend this app!!

Great application for gift card operation and for creating a personalized loyalty program. The possibility to reimburse is great!

Mark was great! So helpful. I asked for a phone call and he walked me through the steps I needed to do migration and move forward transferring gift cards from my old POS to Shopify! He was extremely proactive in answering questions via email as well!

FIVE STARS! This app is by far the best app that I have used for issuing store credit! I love how easy it is and how it completely takes the work out of having to create a code! I also love how it is so easy to send an email to the customer right from the app when issuing store credit! A few of my other favorite features is the rewards area, creating the workflows for different rewards is so user friendly! Thank you so much for creating an incredible app!! It's really been such an asset in running my brand!

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Every time I talk to their customer service team they are always so helpful and kind! Love the positive attitude and willingness to help. Very quick response time as well

Just recently got Rise and so far I love it. The customer service is outstanding, fast and very helpful!

I love this app! It took me just a little time to figure it out on my own. When I did contact the support team, they responded quickly and with an answer to my question. I have already recommended it to other people.

Amazing experience, without this app is hard to create such loyalty program and gift card. Hope to have cheaper plan

The app is really easy to use - particularly gift cards - and I had some great help from the support staff.

This is the most phenomenal customer service team. I chatted in to see if they might have any offers for Canadian businesses as the exchange rate to USD is a bit steep right now, especially for a business suffering from COVID-19. Mark and the Rise.ai team surpassed any expectations I had as we work to get back on our feet. So far, this program has been very user-friendly and has much more customization than I realized. I am extremely pleased! Well worth the price! Thank you so much, Mark!

The Foggy Dog

2020-10-01

United States

We use Rise to provide our Brand Ambassadors with store credit! We have really enjoyed our experience using Rise and communicating with the extremely helpful and kind customer service reps. They have made our lives so much easier!

The support team is fast and friendly and fixed my issues quickly. The gift card part of the app is beautiful and the best on the market that I've found. We're just diving into the loyalty aspect and can't wait to see the results.

Great service. Was setup in 10 minutes. Had a question and they solved it from start to finish. Love it!

Update** Sept 25, 2020 I had an issue with a customer who ordered a gift card but did not receive it. I messaged the Chat and Sam replied back to me quickly and informed that there was concern that the customer used part of a gift card to pay for the gift card. The level of sophistication to safeguard us is great. I really enjoy using Rise. It is the most expensive app we use but quality does not come cheap. Money well spent! I found Rise while searching for a gift card based loyalty program. I have never looked back since. After downloading it, I saw it was very intuitive to set up. I scheduled a call with a Rise representative to speak about the app and what it can do. After a quick 30 min call, I had what I needed to continue building out my flows and start building greater loyalty with my customers. This is the fastest I have been up and running with an app. Rise has been great and they continue to be great. Thank you for the amazing service and awesome product!

Awesome! The app is easy to ue and the customer service provided by Dana was wonderful and very helpful! Would recommend.

Customer service is excellent and were really patient with all my questions and helped me set it all up.

I use this app to help us with both physical and eGift cards, eGift cards being a new feature for us. Capabilities for both are really great and the ability to create different denominations in bulk for the physical cards (before sending the printer) is seamless. The only thing it could be done better is the new dashboard while it is simple and I have a hard time navigating it.

Very helpful customer service and nice app, working for the purpose I need it too. Happy to recommend

Customers are loving the new feature and that we are giving back for their purchases. The customer service is responds super quick. Special thanks to Mark for going above and beyond. Also for not responding like a robot. Professional while also not treating me like I wasn't a number. Thanks again.

Wonderful app! so quick and easy to use, the customer service is amazing so friendly and helpful! would highly recommend

We haven´t used Rise for that long yet, but the setup is easy and the customer support is fast and very helpful! We are super happy with Rise so far, and our customers seem to love the solution as well.

This is my first week using Rise and they have been very helpful and quick to respond to my questions. I look forward to a continued working relationship with Rise!