Reviews for Rise.ai: Gift Cards & Loyalty

Great system for my reward program and gift cards. A few issues with work flows, but the customer service team has been very helpful in fixing and have responded promptly to my questions.

Update on 6/26/2020: Rise.ai's customer service does not cease to shine! Very responsive and attentive to their customer needs. This 1-person small business owner, appreciates that 1000%! ~ owner, LaliSimone (www.lalisimone.com) My experience with Rise.ai has been very positive. The workflows are awesome as well as the email templates. They are a quick and easy way to activate and manage a successful loyalty strategy for my shop. Plus the customer service is excellent.

SF Siren

2020-06-19

United States

We are using this app for brick and mortar and online - rewards, gift cards and store credit. The online functionality on Shopify with gift cards is much improved now that we are using Rise. After one support call - (Ari assisted me) I am very impressed! Thank you for the help and for the great app.

Very well thought out and highly responsive support staff. This app, while certainly not inexpensive, is a meaningful investment in taking your site from "mom and pop" shop to performing like major corporations', in record time. I can see why so many big companies use rise.ai.

Very solid tool with responsive support and an expanding roadmap. They are solution and outcome oriented - making commerce better for customers and merchants, not just on standing pat with a product. Looking forward to growing with them on board.

Sam was super duper helpful and more than willing to help with all our questions! He responded super fast and went above and beyond to ensure we were comfy with the app. :) 5 Stars all day long!

SELLECTION

2020-06-10

Malaysia

This is my second review after Hila kindly help and answer all my relentless emails I mainly chose this app due to its feature of giving out gift card to customers in terms of virtual Loyal Card. Giving out gift card is great because now my customers can put in any additional discount code. I can run any promotion and now customers dont have to choose between using the promotion discount code or Loyal card. and thanks again for the awesome support!

Very helpful reps. Hoping this will be a great add on for our new shopify account. We are switching our complete business from Square to Shopify and this app seems to be what we need to integrate and grow our business.

Mini Dreamers

2020-06-07

United States

Hila from Rise was so helpful! Wanted to make some adjustments on the app and she responded so quickly and helped us resolve the issues! Really appreciate of the support. The app is so helpful and we’re so happy with it! Highly recommend!

The way this app integrates is perfect. Amazing customer support. My trial was over and I didn't get much play time with it before launching so Nadav from Rise extended my trial. Thank you NADAV!!!

AWESOME. I wish I found this app first than the other one I used. This loyalty program use GIFT CARD system, which will allow for additional use of coupon code. Ability to use coupon code is really important in my store for affiliate programs. The other loyalty program app that I installed use a discount code based credits to give to customers. So if customer claim for their store/loyalty credits, they cannot use additional discount codes. PLUS, this Rise app cost less expensive. SO AWESOME. 100x STARS

Love the app and that it allows your customer to send gift cards as a gift straight to their recipient and even schedule a date to do so! I had an issue with the functionality initially but Hila was so quick to fix and the app is performing well in our store! Thank you Hila for your amazing and friendly support!

Very nice company, they do help out company that need help during this tough period! KUDOS to Sam that helped us out... Very helpful and service given by Hila!

Nadav and his tam were absolutely wonderful as we transitioned from physical to digital gift cards. From the beginning process through post launch support the team was informative and quick to respond to any questions from our team or customers. Couldn't have had a better experience with this team!

LussoCitta

2020-05-31

Singapore

Our store has been using this app for a month now. I think most of the shop owners are concerning about whether this app works. Alright, IT DOES WORK, and we have increased our sales by 16% in just one month. So far the feedback is very good on "account creation reward" and "cashback reward". We are waiting to see more positive feedback on "referral reward". In conclusion, this app is worth the money that we paid for it. The support is efficient too.

We have partnered with Rise.ai for their comprehensive rewards program. So far we have issued store credit to several hundred customers we had not seen in a long while in a Re-engagement campaign. We will also be sending out Store Credit to our VIPs who have earned benefits. Seems to handle our needs quite smoothly.

WAMA Underwear

2020-05-28

United States

I had trouble setting it up originally. I had to bring on a developer. But it is a good app. We haven't utilized all of its capabilities yet so we will see how things go. So far so good though.

Rise is an amazing app for gift cards and store credit. The developers are extremely helpful and they are adding new features all the time.

Shopify is amazing - but they can't be all things to all people. The Rise Gift Card app for Shopify is THE professional presentation option. Gift Cards are what they do, and if you want a gift card on your Shopify store, this seems the only way to go. It’s painless and easy to make a simple gift card - and you can even add your own custom colors to go with your store's branding, which isn't much more complicated. Gift cards mailed as an actual gift: For gift cards that will be emailed directly to someone else, as a gift, you have several real advantages - professional touches that I've only found with Rise: 1.) That the gift card can be mailed directly to another person! Shopify's native gift card can only be sent to the purchaser, and they must forward it on. 2.) If you care about your store's branding (and you'd better!) you can make a few of your OWN Gift Card designs, that fit with your store, and your customer can select which they want sent. Professionalism is worth it. GET RISE! Last Note: Discounted Gift Cards: If you want to apply a discount incentive on your gift cards - it's EASY in Rise. And the last time I checked (early 2020), the native Shopify "discounted" gift cards didn’t work. Example: Shopify will say a 20% discount is set up, "pay $80 for a $100 gift card," but the value of the card ends up being only what was actually paid: $80.

We are just getting started with Rise and understanding its full potential for our business, the quick response and support from the team is exceptional so far :)

Usefull and innovative app that lets you reward customers that integrates all rewards onto a gift-card platform. Helpful with integration as well!

Troy Lee Designs

2020-05-19

United States

Nadav helped us set-up the Instagram gift card tool for us at TLD. We just tested it and it seems to work great. Thanks!

AWESOME customer support. Also loaded with great features and different types of reward programs. Easy to use too.

Really good customer support. New instagram feature of gift cards on the profile during COVID19 is also great. Nice integrations

this app has helped me add gift cards to my website for over a year. it works great and like that I can now link my gift card link on instagram directly. thanks for adding that feature.