Reviews for Rise.ai: Gift Cards & Loyalty

Love the app and that it allows your customer to send gift cards as a gift straight to their recipient and even schedule a date to do so! I had an issue with the functionality initially but Hila was so quick to fix and the app is performing well in our store! Thank you Hila for your amazing and friendly support!

Very nice company, they do help out company that need help during this tough period! KUDOS to Sam that helped us out... Very helpful and service given by Hila!

Nadav and his tam were absolutely wonderful as we transitioned from physical to digital gift cards. From the beginning process through post launch support the team was informative and quick to respond to any questions from our team or customers. Couldn't have had a better experience with this team!

LussoCitta

2020-05-31

Singapore

Our store has been using this app for a month now. I think most of the shop owners are concerning about whether this app works. Alright, IT DOES WORK, and we have increased our sales by 16% in just one month. So far the feedback is very good on "account creation reward" and "cashback reward". We are waiting to see more positive feedback on "referral reward". In conclusion, this app is worth the money that we paid for it. The support is efficient too.

We have partnered with Rise.ai for their comprehensive rewards program. So far we have issued store credit to several hundred customers we had not seen in a long while in a Re-engagement campaign. We will also be sending out Store Credit to our VIPs who have earned benefits. Seems to handle our needs quite smoothly.

WAMA Underwear

2020-05-28

United States

I had trouble setting it up originally. I had to bring on a developer. But it is a good app. We haven't utilized all of its capabilities yet so we will see how things go. So far so good though.

Rise is an amazing app for gift cards and store credit. The developers are extremely helpful and they are adding new features all the time.

Shopify is amazing - but they can't be all things to all people. The Rise Gift Card app for Shopify is THE professional presentation option. Gift Cards are what they do, and if you want a gift card on your Shopify store, this seems the only way to go. It’s painless and easy to make a simple gift card - and you can even add your own custom colors to go with your store's branding, which isn't much more complicated. Gift cards mailed as an actual gift: For gift cards that will be emailed directly to someone else, as a gift, you have several real advantages - professional touches that I've only found with Rise: 1.) That the gift card can be mailed directly to another person! Shopify's native gift card can only be sent to the purchaser, and they must forward it on. 2.) If you care about your store's branding (and you'd better!) you can make a few of your OWN Gift Card designs, that fit with your store, and your customer can select which they want sent. Professionalism is worth it. GET RISE! Last Note: Discounted Gift Cards: If you want to apply a discount incentive on your gift cards - it's EASY in Rise. And the last time I checked (early 2020), the native Shopify "discounted" gift cards didn’t work. Example: Shopify will say a 20% discount is set up, "pay $80 for a $100 gift card," but the value of the card ends up being only what was actually paid: $80.

We are just getting started with Rise and understanding its full potential for our business, the quick response and support from the team is exceptional so far :)

Usefull and innovative app that lets you reward customers that integrates all rewards onto a gift-card platform. Helpful with integration as well!

Troy Lee Designs

2020-05-19

United States

Nadav helped us set-up the Instagram gift card tool for us at TLD. We just tested it and it seems to work great. Thanks!

Really good customer support. New instagram feature of gift cards on the profile during COVID19 is also great. Nice integrations

AWESOME customer support. Also loaded with great features and different types of reward programs. Easy to use too.

this app has helped me add gift cards to my website for over a year. it works great and like that I can now link my gift card link on instagram directly. thanks for adding that feature.

This app has made it super easy to create a customized gift card for our customers to purchase, as well as issue store credit to acquire and retain customers. The team at Rise ai are super responsive and helpful. They have made the entire experience worth it. The integration with this app to Instagram was a huge win too. It keeps gettin better

This app has made a huge difference for us! We were able to import all (many thousands) of our existing in-store gift cards into Shopify with zero trouble. Really impressive. Support has also been excellent. Customers have appreciated the vast improvement to both the purchasing and using of gift cards and store credit on our site. It's not a cheap app, sure, but it's worth every penny.

A valuable addition to our new online store. It keeps the personal connection with our customers and offers a way to support us during this close-down. We've also added our gift cards to our Instagram account. Everyone loves a gift card!

Highly recommend! This has made it so easy to offer store credit for our customers. Easy to use, easy to update, and easy to understand. AMAZING Customer Service Team, they really listen to their merchants.

At first I was initially irritated that their old pricing guide wasn't clear and didn't realize what was/wasn't included at different price points until after installation. HOWEVER....After seeing it from the customer perspective they changed their pricing tier wording here in the app store the next day to reflect things more clearly. The Rise team really does care about how their customers and potential customers feel about their product and genuinely want everyone to enjoy its features and everything be clear. Not to mention, it has great store credit features that I don't think any other app has.

Blue Boheme

2020-05-08

United States

I'm just starting with this app and so far so good. it is easy to install, it looks great and the support was quick and efficient. Thank you. I have been using the app for a few weeks now and it is perfect for my need.

The Rise team have been incredibly helpful during a difficult period in time. See what one of our company directors wrote here: https://andrewcollier.com/2020/04/24/getting-good-at-giving-back-money/

Rise.ai has been wonderful for us. Imported all our gift cards in a matter of a few hours, when compared to the alternative it has literally saved me days worth of work. Thank you guys!

Good upgrade from shopify's basic offering at a seasonable price. Responsive developers if you have questions.

**Update** Customer service from Ari was fantastic and incredibly helpful. I can't say enough about the fast thorough response. There are some work arounds to help with the issues I have already mentioned. There are updates coming soon that should make this program top notch. So far we do really like this app. we Look forward to working with Ari and Rise more. Will update again after the next updates. Rise has a lot of potential. The gift cards are great and fully customizable. They are much better than the stock gift cards from Shopify. It was easy to set them up and match them to our stores theme. There are a few major flaws however. The app page says that you can offer loyalty points or cash back. Unfortunately loyalty points are not an option once the app is installed. We decided to try the cash back as rewards program but ran into the following problems. The first is that store credit and gift cards are all accounted for the same in a customers account and through Shopify. This means a customer could have store credit of $5, earned through a purchase, with an expiration date coming up soon. They could also have a gift card balance of $5 that never expires. When they log into their account it will just show $10 and not show them an expiration or separate what is credit and what is gift card. On the merchant side all we can see the difference directly in the customers profile but not in Shopifys accounting. So Shopify just shows that the merchant has a $10 liability instead of $5. Legally this is an issue for the merchant. This app has a lot to offer and great potential. However, until the store credit, loyalty rewards, and gift cards are separated and fully visible for the customer and for the merchants accounting, we just can't use this program.

Rather than constantly having products "on sale", this is a great way of rewarding great customers and motivating them to be repeat purchasers.