Reviews for Rise.ai: Gift Cards & Loyalty

I struggled to import CSV file that complies to their format. Stay has been a great help to setup a video call and solve all the queries in order to get started. He gave me some practical tips as well. The app itself offers a better solution at an affordable price compared to other app. It is less complicated for my customers to understand. They get to see the amount instead and use the store credit when they make their purchase which I think it will increase the rate of conversion. Their email template is very useful. Overall I am very happy and I am not easy to please.

Easy to use, good support! When I had a problem they were quick to answer my questions and assist me in a timely manner.

Super easy to use and the customer service is great! Thanks Eddie (chat support). You were super responsive and fast with results. You're a 5 star rating on service. Since I haven't activated this feature on our store just yet, I can't comment on it fully.

Powerful, packed-with-features rewards app with a super responsive customer service team. Integrates well with Shopify.

Since speaking with the Rise AI team I have reviewed and updated my original review of 1 star to 5 stars. The customer services and care of both Hila and Itay was 100% spot on and they deserve the 5 stars for that alone. I was originally disgruntled with the service and costs, but Rise AI swiftly resolved this for us and have gone above and beyond. It is refreshing to see this and it certainly has changed my opinion of them. I highly recommend the company based on their customer care.

Great, fast customer service. They responded, within one minute! Eddie solved my problem right away, and was super nice, and relatable! A pleasure to work with!

This app was very helpful in launching our gift card program. The support team was quick to respond to questions and helped sort out any difficulties I experienced.

Fairly new to this app but the staff are fabulous. This app does a ton and it takes some time to figure it all out. Appreciate that the staff (specially John) have been very supportive on getting us setup.

John's clear instruction on how to edit our gift cards was very helpful. Thank you so much for your assistance on this!

Potomac River Running

2022-03-31

United States

Great app and very helpful support team! Every time I contact them with questions, they always answer really quickly and provide the help I need!

I recently had some issues logging in and their support staff was very helpful and friendly throughout the whole process. We fixed the issue before it because a problem for my staff.

Cumple exactamente con nuestras necesidades y ofrece una muy buena plataforma para la gestión de tarjetas regalo y de fidelización. Su servicio de atención también es un plus y nos han dedicado todo el tiempo necesario para configurar el sistema. (Thank you John!)

We love the App, so far very easy to integrate. We had a couple of questions and John and Pauline helped us a lot. They were very responsive and patient during the process.

Great app for loyalty and gift cards. Been using Rise for over 6 months now and it's really helped us to grow a loyalty program and it link that in with gift cards and referrals. Highly recommended with very quick support.

Great App great Service! Thank you John from Rise.ai for sorting out the billing misunderstanding so quickly.

Building loyalty program never been easier! The best part is the customer service team that is always be there to make sure all issues are resolved quickly.

I had sent in a 1 star review because they had charged my card a huge overcharge fee. I am amending that review now because Rise made things right and fixed the situation, giving me a plan that works with my business though is not an advertised plan. I did not understand that Rise takes a cut of EVERY order that comes through your Shopify, regardless if it is through your online store or your POS system in your brick and mortar stores. We are a coffee shop so as you can guess we have thousands of orders come through a month. Giving Rise a cut of every drink we make in our cafes would not be sustainable. If you are food and bev store like us or have a store with many small transactions a month I suggest you talk to Rise directly on a plan that would fit.

The Rise.ai app works really well for our customers. We've receive positive feedback for our Rewards program and it definitely give us an edge. Also, the service is excellent. Very responsive with any issues that crop up. We like especially that it increases our customer loyalty, which, in a niche market like ours, is everything.

Great app. Loads of features and easy user interface. Really good support any time of the day. I would highly recommend it.

Great app & amazing customer service! Worth the price as it provides a lot of customization and options for businesses.

I downloaded the app to use as our loyalty program and had it set up and running in less than hour. Easy to customize and I like the features available. Looks like it has everything we need.

Subscribe feature is available now! There is no unsubscribe option allowing customers to opt out of email notifications from the app. I've been on chat time and time again to figure out options and the assistance is awful and leads to no options. Avoid this app if you don't want to deal with angry customers that can't unsubscribe. Hopefully I can find a better option. The headache with a large customer count is not worth the store credit function.

Such an easy app to use, any questions I had were answered almost immediately by the team. Great service all round

Threeface

2022-02-23

Italy

Amazing app and amazing service! It's not cheaper but it is very well done! Also the assistance is very efficent.

Rise have a chat with a good support on real time.................................................................... :)