Reviews for REVIEWS.io Product Reviews

Great app and very smooth onbaording process. Very responsive in trouble shooting. Way better than some traditional review softwares.

We've used Reviews.io for over 2 years now and couldn't be more happier. Great integration with Google, wonderful customer support, and having the reviews on our site has helped tremendously with continued customer repeat orders.

We had a really poor experience with the support of this app. The trial cancelation UI is very misleading hiding the actual cancel option in fine print and presenting an end trial button that actually just ends the trial and charges you. Also, after reviewing the app against 20 important features that we require we found a lot of issues with the review approval process which is very constricted (reviews can only be verified if prompted via the app system), customization options are very limited, UGC features are paid addons which is not the case for most similarly prices apps. There were other smaller issues we encountered as well in testing.

The support is the best we've encountered, from explaining the platform to onboarding and setting up. The functionality is very detailed and the possibilities are endless. We are really impressed and appreciate all the help we've had. Thanks so much, guys!

Great features, but the best bit is their excellent customer service! Always get someone super helpful and friendly on their live chat.

Reviews.io is super easy to use and has a super helpful and passionate support staff!! Would recommend to anyone who is looking to easily manage their customer relations!

- Great opportunities with this app - Fast and kind support with great assistance - worth any penny

We have compared many assessment tools. With reviews.io, the price-performance ratio convinced us. Now we have been using it for about a year. The implementation needs some development knowledge. But here you get great help from the support. We have all the functions we need and it works fine. Update: We just relaunched our shop with a new template - and the support team was super helpful. Everything works!

Really great support to maximise our use of Reviews - wished I'd reached out earlier as I have receive so many useful tips now and also the offer to help with adding any snippets to our website

AMAZING Tool and Amazing Service by the TEAM - The reps are very responsible and they seem to assist very nicely. Highly Recommend

Zatural

2023-03-31

United States

I'm glad they have a dedicated customer service team, or else I wouldn't have been able to upload the code on my own. I look forward to using that app. I'm excited about the prospect of gathering more product and website reviews.

Great app to use to optimise your Google Performance & increase Conversion. Love the integrations with Klaviyo, Gorgias & Social. Team is super helpful & VERY responsive! Onboarding was seamless & fast. Shout out to Kehan, Jake & Andrew.

I had a seamless and positive experience transitioning from Loox to Reviews.io. The staff at Reviews.io were incredibly supportive from ordering to installation. The platform was easy to use and the features were powerful. The support team was always available to help with any questions or concerns. Overall, I highly recommend Reviews.io to anyone looking for a reliable review platform

Features are great, and your users can leave reviews without creating accounts on some third-party system. Support has been great, and the free trial lets you test most of the features. Not the cheapest, but worth it for the value.

Really helpful when I needed support on implementing widgets on our website. Connects with Klaviyo and you can do your own HTML designs of emails too. Lot's of functionality.

Kapow Meggings

2023-03-29

United States

Have had a great experience with this app, been using it for a couple of years now and the support and functionality are terrific, have never let us down

Switching from TrustPilot. The support has been very responsive and knowledgeable. So far, pleased with the product.

Great App. Customer Support is amazing. Thank you, Kai! I used to be on Trustpilot. That was way too expensive. Reviews.io ist perfect for all Shopify Stores. I highly recommend it. Also thank you ISAAC. That was awesome

Riverboat Gaming Poker

2023-03-17

United Kingdom

Migrated over to reviews.io from Trustpilot about 9 months ago and haven't looked back...cheaper, better support, better widgets, better conversion rates, better integrations...just better in every way.

Jake was super helpful! I was going back and forth with the integration process and within 10 mins he worked his magic and it was done. Thank you Jake!

Very helpful when setting up my account. So far, so good! They have each of the attributes we are looking for.

Good platform to collect reviews. More modern, cheaper and more flexible than other "big" competitors. In addition, a super nice and helpful support team. Nothing to complain about here.

Excellent customer support throughout the implementation process. The dashboard and features are very intuitive. Great value. Very impressed.

Fantastic service much better than the other competitors who charge a lot more. Customer care is second to none, especially Adam always goes above & beyond

Very good customer service, the app is pretty easy to use. Adam was very patient and helpful, so, 10/10.