Reviews for Referral Candy & Affiliate

Thank you for a 5-Star review! :)

Thank you so much Jon! I had a very productive conversation with you about the Referral Candy integration in Klaviyo. The customer service is highly recommended :)

We had some issues with your purchases that appeared as non referrals and Irene, our dedicated account manager, not only solved the problem but taught us how to take care of the problem if the future if it arises again. All of it with patience and in a kindly and efficiently manner. Thank you!

Great customer support by Lorraine - 10 out of 10.

When I had issue figuring out how to send the link to past customers Katherine helped out by providing the necessary articles. Then she gave helpful feedback on my campaign and how to make it better. Going above and beyond the help you ask for makes this a great company to partner with... and the app is pretty good too.

Lorraine was a great help and answered all the questions that I had. : )

JC was extremely helpful! Answered all my questions. The app is great I set the entire app up in under 30 minutes and tested it. All the questions I had were immediately answered via their live chat. I highly recommend + customer service is great. App is very clean and it seems like it is marketing-driven VS just an app that doesn't have much marketing drive. I think the developers of the app want you to have viral referral campaigns as it's a win-win compared to other affiliate apps which are not really prioritizing the success of the affiliate program. 5/5 stars

Great app. Their customer support is fast and attentive.

Had a great Experience with the assistance of Cris & Lariza.

Referral Candy is very sophisticated, yet very easy to set up and use it. Also, Lorraine was very helpful from the support side. We also had the please of being assisted by Jessa, who was very responsive and quick to find a solution to our needs. Great support!

The support agent, Cris, is very friendly and helpful. The app is also cool. Thank you Referral Candy!

The customer Service helped me to figure it out. Will try the app soon. So far it is great

Thanks for all the help JC! JC was super helpful in resolving a problem we had and review our settings to make sure things were setup ok. Great service!

Jon was super helpful with the setup of our referral campaign. He had great patience and answered all our questions.

Great service! Innah knew exactly what we needed help with!

I'm in the process of setting up my first campaign with Referral Candy. Currently, some of the issues I've had will be solved with some planned updates they will be doing (right now, only one campaign can be active, and other non-active campaigns can't be edited while the campaign is active). Once this is solved, that will help. I chatted with Jon, and he was very helpful in providing direction for a "workaround" as well as alternative ways that I can solve the hiccups in the campaign set up. Thank you Jon.

Installed Referral Candy to have a refer a friend program on our website and the installation process was straightforward and simple. Had a slight issue with the font but the support team helped us out almost immediately. Special thanks to JC from the support team who helped with some font issues we were having. The issue was escalated and response was given fast which helped to solve the issue without any delays.

Pixie Wing

2023-10-01

New Zealand

I had initially written a 5 star review after being asked to many times by the (bordering on obsequious) customer support team. Setup was fine, if rather time consuming. Once in the testing phase, I noticed a couple of bugs - social media links didn't work on what they call the 'Share Page' and on mobile view , a horizontal scroll bar was visible on the front end - a sign that an element on the page was overflowing (a sign of poor web dev). It's now been three weeks since raising the issues with support. Neither have been resolved and I was in fact told that to sort the mobile responsiveness issue, I should hire a web developer - TO FIX THEIR OWN POOR WEB DEVELOPMENT! This left me pretty flabbergasted, to say the least. I'm not a perfectionist, but we do have high standards and sloppy design like horizontal scroll on mobile and broken social links I'm afraid, fall way short.

Great customer referral app and customer service by Innah! She answered all of our questions very quickly and was a ton of help. We highly recommend Referral Candy. Their platform is easy to use and gives all the flexibility that we need to launch our program!

该应用非常容易使用，并且Irene对问题回复也非常迅速，不用担心不会使用，非常容易上手！

Great app for running referral campaigns as it has all the features that we need. Their customer support has been amazing ever since we installed the app, thanks to Jon and Ines :)

Thank you Jessa and Lorraine for the assistance. They gave me immediate resolution to my concerns.

Lorraine was great just now with customer service. Their online chat help is great!

Lorraine from the support and the technical team has been very helpful in setting things up for me. I required a special setup and that got handled quickly.

I'm new to all of this and the folks at Referral Candy make it easy!