Reviews for Referral Candy & Affiliate

Tempdrop

2020-07-29

United States

This program has run very well for us. Customer support has always been excellent. Highly recommended.

4 stars because there are limits when it comes to customizing emails. but customer service was excellent - shout out to Derek and Lorraine for answering all of my questions and being patient.

Havoc

2020-07-28

Mexico

A massive thanks to Derek, he has been so helpful as I took over the Referal Candy program for Havoc and I used to have a lot of doubts that Derek kindly answer for me.

Great app! Very helpful and friendly team who will check back in and monitor the success of your your campaigns which is great. Highly recommended! * Just an update after having used RC for some time now, it is working extremely well for us and the support we've had from our account manager Tom has been next level. He always goes out of his way to make sure we're getting the best service and that our campaign is tracking as well as possible.

One week in, so far it seems to be the best option for the cost. Pros: visibility of data & customers, good support (chat available), syncs with MailChimp and ReCharge (subscriptions), links don't expire, URL is customizable. Cons: No ability to use gift cards as a reward (more of a Shopify issue I believe), the referral discounts list individually in Shopify so it completely trashes your discount list (you can't just scroll and review discounts anymore, which is crazy cause other systems can group them under 1 discount), it's on you to display what your referral restrictions are, if you say Min of $30, there is no automation to build that into the emails, you have to go type it all.

Can definitely recommend Referral Candy as it's been better than other referral programs we've used on other sites. The customer service is amazing too. Our account manager Tom is always quick to respond and checks in regularly to make sure we're getting the most out of our program. Excellent support!

This plugin is great, and when I encountered difficulties, I got Tomas’s patient help, thank you very much

Grillaholics

2020-07-23

United States

Derek was super helpful in guiding me to what options would be best for our company. I also appreciated his patience with me as it was a busy day and I kept getting called away. Loving the app so far, and working with Derek was a pleasure. Keep up the good work, man!

Had a couple hiccups getting started with the app and had to reach out to support. Fortunately, the support team was wonderful and extremely helpful. Big shout out to Derek Benito on the support team, who not only helped resolve my issues but was even willing to meet live to understand and ensure resolution. Thank you Derek!

Unable to toggle on/off! The app does what it says, however, if you wish to de-activate, there is no toggle on/off button. If you wish to cancel your free trial, there is no cancel membership in accounts/billing. There is a big Delete all information button, but it doesn't say if that cancels the membership. Please just add a few simple buttons to allow transparency for users to turn off program or de-activate account.

Brand new to the app but so far so good. Jon really helped me get my first offer up and running. Thank you.

Just the best referral program app out there. Tried a few and I can say that his one is definitely worth its money!

Jon from the support team is very helpful and responsive. One thing to note: If you use ReCharge and ReferralCandy together, and you have both one-time and subscription customers, the subscription customers who refer friends will not automatically get the discount applied to their subscription plan – they need to log into their account to manually add it, which is not ideal. Regardless, we're excited to grow our referral program with ReferralCandy!

I'm new to this app and Jon was very helpful in getting me up to speed and understanding source of our traffic within minutes. He helped me figure out what would have likely taken me hours. Great support!

Very happy with this app! Customer service is excellent, Karen was very helpful! I recommend this app highly!

The customer service I've received was really good. I was talking to Jon and he was super helpful. He was able to help me with all my queries. The app itself needs some work: 1. Please have an ENABLE/DISABLE program toggle. It is very inconvenient to send an email every time we need to disable a program. 2. There needs to be some way to test a program on a store so that a store owner can understand overall flow. If there was an enable/disable toggle, this would be very easy. 3. Some of the features are hard to get to and some settings aren't clearly explained (e.g the referral reward settings) 4. Having in app chat support would be helpful too. Overall CS and documentation is really good.

Very easy to set up, affordable pricing and great customer support. They also support both one-time purchases and subscription products, which was super helpful for us. Would recommend.

The customer service is top notch, I've had good experiences with several members. Tomas was very helpful on an issue I had. The app itself could use some product enhancements and UI/UX revamps... but the CS team is solid.

A very good app and great customer service and help from Dwight to help us build our sales. Thanks Dwight!

Good Experience! The customer support responded fast. Problem solved without any frustration. Great App and team.

Dwight was really helpful and the software looks great and easy to use. You get a free trial which is great! Highly recommend

One of the best apps from the store! The staff is very nice and helpful, answers within minutes. I give it a 5 star +!!

Really appreciated Jon's help just now in making sure my account was functional. Quick responses and definitive advice makes troubleshooting MUCH easier (and isn't always the standard with Shopify apps).

I'm testing this app as a customer referral program for our ReCharge recurring orders. Derek was super helpful in setting this up with me.

I'm trialling this app for a customer referral program, and an influencer affiliate program. I can't thank Derek enough for his help getting dual accounts set up so that I can do this. Not to mention his good gif game.