Reviews for Referral Candy & Affiliate

Great app! Easy to set up and use! Love the different types of referral program you can choose and manage.

Estoy configurando la app y tenía algunos problemas con las traducciones, contacté con el soporte técnico y han respondido al segundo, solucionado mi problema en menos de 1 minuto. 100% recomendable. Gracias Tomas!

Dwight and Tomas just helped us with some questions we had while we were setting up the program. Dwight and Tomas were quick to respond, very helpful and professional. Thanks guys!

Tom Koetz was really helpful through all the process. Thank you Tom for your assistance all this time!

Good app and great customer support. Would like more features such as SMS integration and better themes but it works very effectively. A big shout out to Jon Dolor for his customer service and attentiveness along with Derek on live chat for being so responsive and helpful!

Very easy to use through the campaign set-up stages and will be going live soon. Tom Koetz with great at answering questions.

Referral Candy is easy to use and their onboarding staff are excellent. They provided guidance to set us up for success.

Just signed up for this app. Customer service was awesome- the next available timeslot was next week but Derek Benito made time for us this week so we could launch our campaign ASAP. Thanks again so much Derek!

The app is great. It really helps us to boost revenue. Support from Lorraine was fantastic we set up a full referral programme how we wanted.

Super helpful support - been looking for a referral app that works alongside Recharge - look forward to giving this a try!!!!

Lorraine on the Live Chat was super helpful. Thanks again for your help today in getting set up.....

Dwight Salagsa on the live chat was super helpful and he helped me in very single problem that I encountered. Thanks again for the help in the last few weeks in getting set up!

Mardie was amazing in helping me understand everything! Great service and support. I was unclear on the full process and she help step by step

God's fingerprints

2021-04-21

United States

Derek B. was very helpful with onboarding and we're excited to use the app. It's been a great experience so far, looking forward to putting it to work!

Derek provided excellent customer service to me today. Love how responsive they are to queries. Great job!

I was with Referral Candy for like ... 8 or so years. It was great that they handled the payments to my affiliates. But it was annoying that they took 3.75% off the first 3 sales of someone who was referred once, even if those 3 sales spanned across 8 years! And that they didn't have an option to create more than one referral level. And that they filled up my shopify with discount codes constantly, and badgered my affiliates without me really consenting to that - that is, they would email them to invite them, even after I had turned off that feature. I am annoyed that the referral alternative app I've chosen is not as easy to pay affiliates, but it has more features and is not sucking my blood or harassing my customers. ALSO! Its report of referral sales is very misleading! only on further research did I learn that some customers who have been customers for years, when they make a purchase, even if it's past their 3rd purchase, RC still counts this as a referred purchase. So, on someone's 7th purchase, they record this as a referred purchase - so those report emails I get make it seem like my referral app is working great, but in reality I just did a good job of keeping a customer that I got once through this app a LONG time ago.

Amazing customer service! Derek answered all of my questions and went above and beyond to help us get the most out of the referral program.

Amazing customer service! Derek helped me with the whole process and answered all my questions :) !

I asked a couple questions about rewards and social sharing and Dwight was quick to answer them. Thanks so much.

Super easy set up. Everything is right where I needed it to be. Karen was especially helpful for my one question.

I'm still working on launching our referral program, but so far the support from JC and Lorraine on the RC team has been very helpful! Happy with the app and support so far.

Perfect customer service team - very helpful and quick resonance! The App is working very well. It's an ideal App for Referral Program.

Customer service really makes this app! Jon is great and incredibly responsive. Love how easy everything is to setup!

Just started using this app, it's really easy to set up and the support from the team (Benz) has been great and really helpful. Looking forward to seeing performance now we are live.

Great customer service: Had some issues setting up my referral program, Mardie helped me out, everything was sorted in less than 5 minutes. Thanks !