Reviews for Referral Candy & Affiliate

Response time was fast. Lorraine was very helpful! Different options were suggested and given which is critical when making a decision.

Very helpful support team, I chatted with their support agent Dwight a few times and was very helpful.

Very good plug-ins and excellent customer service. Then I hope the technical support of the technical team can be more in place. In that case, the plug-in will be more perfect

good support - great help and right away available. it looks like we found a good referral program..

Cris was super helpful as we launched our refer a friend program :) very quick to reply and even followed up to see how it was working!

A good app that is easy to set up. The Referralcandy support-team is great! JC was very helpful and nice.

Stats are not very complete and it is hard to follow your perfs. But the support is super reactive. Katherine was really helpful ! I wanted to make some changes on the app and she helped me a lot ! Thanks !

I just started to use this app so I'm still not sure how much it could be effective but I'm hoping it will work well for our business! When I had some questions about how the app works, Jelson and Benz explained it so well. The customer service is pretty impressive!

Great support from Jon! Only thing i wish was better was the ability to pay invoices manually so we can control payments.

The application is very easy to use! We are happy to launch our referral programm !Thanks a lot to Jon & Caye who helped us each step of the way :)

Mardie was very helpful in helping me set up Referral Candy. She walked me through the whole process until I was able to get everything sorted out. I was impressed with her customer service

The app is great, still haven't seen how customers react. But their customer service is amazing! They literally explained everything I needed help with. Thank you Mardie, Benz and Jon :)

I cannot say anything about the performance yet but the setup was very easy. One thing that I'd like to change is to ease the switch between languages. This was a bit of a hassle since I needed to translate a lot of phrases from English to German manually. Other than that everything was great. The customer support I received from Benz, Jelson and Cris was outstanding. Thank you guys!

Apothia

2021-12-13

United States

Mardie on the customer service team was great! Ran me through how each email and notification delivered to our customers!

The support is the best I have seen so far. Each step of the way you can chat with them and they support you every step of the way.

We thought we had a good referral program going but results were dismal. We started using the Referral Candy app and the first day referrals went up substantially and continued every day since. Trying to learn more about the app I got things messed up and didn't know what to do - that's when Jon Dolor contacted me. He told me he could see I was having a problem, I explained it to him and like magic he fixed it! Love this app for the results, the ease of use and for the amazing support of the staff!

I have yet to activate the app, but I am very impressed with the setup process so far. I have already used the chat to get clarification and Lorraine was very helpful. I can't wait to see how this app helps in my referral program.

Mardie really helped me out achieve my goals and had answers for all my questions! Really good customer support!

The app is easy to use. Looking to get more sales. Dwight has been responsive. Highly recommended!!!

I'm happy with JC's kind support. I could start using ReferralCandy quickly thanks to his great introduction.

Terrible deal for store owners. On top of the $50/month, they take 5% commission on the next THREE orders for each referred customer (it's in the fine print). Say your average order value is $100. You'll pay them $15 for each referral. Why would I do this when there are plenty of apps that charge a flat rate of $50/month. Or when I can pay FB ads $5 to acquire a new customer? You'll also have to factor in the cost of referral discounts (assuming 10% coupons for referred and referrer, $100 AOV, that's another $20 in cost. Your app looks well thought out, but please reconsider your revenue model.

JC is really helpful and patient. The response from the team is instant. Great service and support!

Super friendly support team, eager to help you get all set! Looking forward to seeing results from this referral app. Special thanks to Lorraine and Mardie! :)

Super App! Klappt alles hervorragend. Wir sind sehr glücklich über den guten Support und die Funktionen.

Nice app and good support, some things look unclear at the start but once set up it works very well. Also special thanks to Mardie for the great support!