Reviews for Privy ‑ Pop Ups, Email, & SMS

GiGi-L

2021-04-23

United States

Very bad preforming with my store !! i lost a sales because a bug from your app !!! The bug it was with sensitiveness !!!!

I use this app to build my contact list, plus generate sales by focusing on individual products. I can see from the first day this app is a must have for shopify stores. My list and sales are coming in after first day! Could not be happier and the ability to customize offers and targets is fantastic.

Up till now nobody from this company can explain to me how someone else got hold of my account, use it and ratcheted up my monthly bill. Just sickening.

This product is easy to use and very efficient in giving insights and helped me a lot in building the platform

Amazing support with this app, I highly recommend using this. Jen who was our on-boarding specialist was very knowledge about the product and marketing. We have had some great results in a very short time. Thank you Privy Team!

Super impressed with these folks! I needed a higher level of support due to being completely clueless and the Privy staff came through for me; though, I had not officially signed up at the time. They have earned a place in my business as I am now an official customer! Highly, highly recommend!

Good features at a reasonable price. No big gripes. All-in-all it has been been a great app to assist with our marketing efforts.

Great service ! The app is incredibly useful, brings a lot of money in as its a new source of income. The Privy Team is super kind and very helpful. Couldn't recommend more !

Great app. In the trail period it generated sales and grew our list more than in the previous 6 months. Relatively easy to use and well worth the cost. A must app really. See it working at www.halcyonblue.com.

I cannot say enough great things about Privy associate, Jessica L. She went above and beyond to walk me through the steps of setting up the pop up, making sure the discount codes were synched with Privy and even assisting with migrating my contacts from Mail Chimp to Privy. She is awesome! Privy is my favorite app!

The popup to review is obnoxious, it's my first day using this app and cannot properly/honestly review it yet... However, so far so good. The app has all the email options i need.

My favourite Shopify app! So user friendly and the best tool for growing my business. Shopify support team is also great and SO helpful with any question I have. Can't recommend Privy enough - if you're considering this over other apps, choose Privy (I tried Klaviyo and prefer Privy) :)

So glad we came back to Privy. We have tried a few solutions and a lot were "too big" or "too small" but this is just right. We are a small team and being able to quickly execute campaigns is important to us. The onboarding was amazing, so helpful!

I can’t say I love this app; I am new to everything here and so it taking a little while to get the grasp of everything. But what frustrates me the most is I keep trying to create my newsletters from my MacBook, and this app refuses to scroll up so I can get to the bottom of the newsletter or whatever I am working on to see the whole page. I thought it was my MacBook, but my scroll feature works everywhere else but on here. I have to keep jumping off of my laptop to try to work off iPad, so I’m not digging the complex situation I find myself in . I have worked off of other website platforms, so I’m not a total novice, but I just don’t find this to be that easy. Maybe I’d feel better if the app worked appropriately on my MacBook so that I could streamline my job here. It’s making me want to cancel my subscription.

Honestly really great. Fills a need for website banners, embedded forms, email blasts, text messaging. Perfect all-in-one solution for my small business. Very helpful team too. Willing to do Zooms and hold hand while setting up. Definitely recommend.

Some issues reported but quite good. Presentation seems a bit complex or heavy, even if it is well organized. And stop popping up lol edit : well, the support service is amazing and even available on Sundays. I put 4 stars before. I regret not being able to put 6 right now. But here are your 5 stars, you really deserve it !

First problem I encountered is the layout is pretty messed up when the recovery email is sent out. And the support team took long time to respond (comparing with other Shopify apps' responding time). We agreed for $10 compensation. Hope everything will be fine even though they have no idea how long I can expect the problem to be fixed. Second day, we had a few abandoned carts, it turns out it failed to send out the recovering email. Now, I'm still waiting for the support team to respond me. The data they are showing on the app is not very accurate as well...

I love the variety of use of templates, very easy to navigate and overall this is a great platform. It is great for first time users.

The directions are good, one needs to be totally focused to carry on , and follow in it's footsteps.

Somewhat easy to use. Like the features to collect emails with a nice and simple design. A good option for beginners.

The UX of this app is quite poor - it is really not that easy to navigate or create campaigns from scratch with no prior knowledge. I am committed to spending the time to learn as it seems like its features are fantastic and once you learn it then it will be very useful but my patience is wearing thin with it's ease to use.

I used this app to help me achieve more signups for my shop newsletter. I have seen increases in sales and signups. I am very happy with Privy and cannot wait to watch my business grow more in the future.

ive even paid for a subscription yet the UX is clunky, its impossible to send a campaign. Will delete one my payment period ends

We have been using this app for a couple weeks now. The one-on-one boarding helps us as we understand all aspects of Privy. Between the offerings, customer service and support, there is much value in paying for Privy. We look forward to continuing to use them!

Perhaps this app is really good like all the five-star ratings. However, if you would like to uninstall or remove the app, there will be leftover codes that slow your web down or, rarely, break your site. And they will not provide ANY guidance of where the code is or how to remove them. Install at your own risk.