Reviews for Privy ‑ Pop Ups, Email, & SMS

So far, so good. I was using the free trial for a year, but I guess they stepped it up and started charging monthly since they brought in all their new features and designs. Can't complain so far and will continue to use Privy for campaigns. $30 is a bit pricey, but I like Privy way more than MailChimp for newsletters and automated emails.

Touchstonemedia

2021-06-28

India

I am changing my review of this app. I thought it will be easy to migrate my contacts so I can start sending newsletter emails. But after 5 days, mailable contacts are still not done. The company does not have chat to speak with customer service reps and the replies are quite slow. Its being quite disappointing. I will be uninstalling the app and look for other company that will be easier to work with.

I use Privy for all my emails from abandoned carts, to customers whom haven't been back to our website for a while. Every email you need is done on Privy. The templates are already there you just need to tweak where needed, saves so much time and hassle and customer service is great...

We've been using Privy for almost a year to help boost our email opt-ins, manage email automation's and provide a better over-all user experience. Having a single tool to manage so many elements all in one has been a game-changer. Highly recommend this platform for any growing business.

I used this app for years and it was great. Then suddenly they changed their pricing and everything stopped working. They wanted me to pay for email and sms marketing but their platform doesn't do nearly what other marketing messaging platforms do. I would not recommend them to anyone. Plenty of other apps out there

We've used this app for nearly 2 months. It worked great and the output could meet our expectation. Also, the support is very efficient. They helped us with an urgent issue in 24 hours. Good job!

Great app, easy to use, good features & excellent support. Will be great to have more templates and the option to duplicate email across different businesses (currently available only for campaigns, not emails).

Used the free branded version for a year. Then suddenly they ended the free version without notifying me. As a small business owner I have a lot on my plate every day and checking whether or not my pop-up is working as it was set up should not be one of them. Do not recommend. If you want my money, you have to act like you deserve it, Privy.

Update: I've been using Privy for about 8 months now and this app just keeps on giving! They're constantly updating and adding new features. It's simple to use once you get the hang of it and being able to automate everything is a massive time-saver and allows me to focus on customer service rather than having to micro manage everything! I installed this just for the newsletter aspect and was more than happy to upgrade to the paid subscription. Then after a free call to explain some of the other parts of Privy and how they could help my business I've taken the plunge and signed up for all the features. Great value for money - it may seem like a big investment but I'm already seeing a big uptake on my promotions making it well worth the investment.

This app is so easy to use. I feel like it's worth the money per month. Highly recommend checking it out.

This app is great for pop-ups and i used the free version for almost 2 years. i then upgraded to the paid version which is combined with emails, and moved my email marketing over from Mailchimp. Unfortunately the Privy email marketing aspect of the app leaves a lot to be desired. Analytics are not very deep, and there isn't a way to cue any new email sign up from the store (not via a pop-up) to receive the welcome series. It integrates well with the pop-ups but is lacking in other ways. So i will be exploring other options. Not worth the monthly cost for pop-ups only, and not good enough as an email marketing app. I wish there was a cost-effective way to just use the pop-ups because it's too expensive to pay this fee and another email marketing app fee. Disappointed.

Quite nice... Lot's of services in one app. Good pricing structure. Good customer service. Needs more features though, and a bit of integration and UX polishing.

That is really helpful to promote our brand and products, they are with excellent customer service. I will recommend it to my friends.

So far, I like this app. It is simple to use and customize. I was hesitating to add this app and now it's part of my favorite Shopify app.

Great customer support! Being new to online retail, the team at Privy were supportive and informative to help me get started on the right foot!

Such an amazing app. Easy and fun to use. Helps grow our email list, convert, and cart recovery. A must-have for ecommerce.

We've been using Privy for a couple of months, and we love it because it has already paid for itself through increased conversions. It's a very polished platform, that is feature rich and user-friendly, with lots of useful integrations, excellent support and fair pricing, what else can you ask for.

Knick Knack Toy Shack

2021-06-14

United States

So far so good! I am hoping there are some additional features they will add, but the app works well especially at collecting emails.

Great app - awesome team - shout out to Jenna and Daniel for being kind and attentive to a new customer. Looking forward to seeing how both privy and our new store continue to grow. Courtney Indie Dream Boutique shopindiedream.com

Excellent app that has increased our revenue. The customer support is fantastic - fast response from real people who will happily speak with you to help you refine your campaigns. Only criticism is it would be better if the Free Shipping Bar was editable for multiple countries. Thanks Privy!

I've used this app to successfully set up several pop ups. It was super easy to use and their support was excellent.

A more than wonderful application and good capabilities to reach customers.. and the support team is excellent and nice

I feel excited whenever I get an email from privy showing my email sign-ups! It's easy to use with lots of helpful options and features.

Money heist alert!! Be super aware before you activate the paid plan. Privy has the most ridiculous policy that says, removing the app does not automatically stop the billing. We tried the app and uninstalled it the same month, the billing keeps rolling. Privy support will not refund all the extra charges, although they can clearly see that we didn’t take advantage of the app at all after removing the app, Yes, we are responsible for not carefully reading the policy but Privy can easily correct this by verifying and refunding full payment. Their policy doesn't make sense at all and it almost sounds like a trap. UPDATE from 1 star to 3 star: After seeing the initial review, Privy's billing team verified our last login to the app is actually same as we claimed(last year), they refunded all the remaining amount. The whole experience can be a lot better should their support team make the proper refund in the first place. I wish Privy will consider changing the "removing app doesn't auto remove billing" policy as that is still a big trap to any Shopify store owner. Or at least alert the owners with email or something after the app removal.

Great app for great price that grows with your list. Easy to set up, very helpful staff to get you on-boarded. A little annoying that when editing the emails there is no auto save or if you click the back button by accident it will return without saving or prompting for saving. Overall, better than Mailchimp if you have shopify!