Reviews for Privy ‑ Pop Ups, Email, & SMS

i used this app to help grow the membership size and it works perfectly. good data and reporting. love it

Don't like the new 250 contacts plan. All I really need this app for is a coupon popup and follow-up email with a discount code. The page views plan was better. I'd rather use MailChimp for email marketing.

In general it's a good app. However, it's insane that they don't let you enter your campaign when you need to upgrade your plan. Basically you are still paying but you can't view/edit your campaign any more. The pricing for pageview doesn't make sense too. It won't fit unless you are a shop with very minimal traffic.

Increased their price from $10 a month to $13 a month and now to $30 a month. For a small business it's a hard hit. Very disappointed and it's a great time to switch to Klaviyo.

No more free plan. Faulse ad! Too expensive plans for small businesses! No more free plan. Faulse ad! Too expensive plans for small businesses!

They changed their pricing plan and are no longer an affordable option for their niche (small businesses). It was a VERY big jump in price with only one paid plan to choose from. Now I'm scrambling to find something else, transfer all my contacts, rebuild all my sequences and emails. It's an expensive mess. Meanwhile, they paused all my campaigns, so my welcome series campaign that happens to be blowing up (we're talking thousands of adds) is paused right in the middle. Horrible what they have done.

The company charged me after I cancelled the service. Customer service was rude and unhelpful. They told me that cancelling the service on Shopify doesn't cancel the subscription and that not utilizing the software was not enough for a refund. I didn't know I independently had to go to the site and cancel the service.

Privy is great, I have been searching for the perfect platform to use for my email marketing and privy is just that. The templates are amazing and the fact that it is linked with my Shopify makes it even better!

Privy has made a HUGE difference in my sales from my shop! Without Privy, I consistently had sales every single day, but with Privy I was able to grow my mailing list from around 300 to almost 2000 in a few months time, I recovered or gained quite a bit in sales from a combination of a discount code for signing up for the mailing list, the popup notification when someone was preparing to close my website with items in their cart, abandoned cart emails, and by sending out a newsletter no more than once a month! I know there is a lot more I could be doing with Privy, but this is a great start!

We are taking our first steps in the world of e-commerce and Privy apps are helping us to create marketing tools and levers with great simplicity. We had no major problems integrating Privy on our E-Shop and in any case their technical assistance was available, helping us in the first steps of the setup.

We only just got started using Privy, but I am already impressed. While other apps gather emails in similar ways and with similar functionality, what sets Privy apart in my opinion is the fact that their sales and support team is so solid. They reached out, and "upsold" us a $30 service for three months, which gave us access to one of their techs for an hour and 30 days of email support with this person. Having now "met" him in an hour-long meeting, their is a personal report that helps both parties feel vested in success. And the prep work he had done for us was great. Well worth $90! Thanks

**Flat Aesthetics** I do like this app and it is very useful but it lacks appealing aesthetics. I do feel like the overall look of the email templates and pop-ups could be much more appealing. There are very few fonts to choose from when creating a popup or email. It is a very good platform to use just lacks appealing templates.

I recently uninstalled Privy App for 2 months now but I'm currently still being charged for it. This is totally unacceptable, can you please help me rectify this mistake. Thank You

Elana Kattan

2021-04-23

United States

I used this app to have initial sign up by customers and it work great. But when I upgraded so I can use it to send newsletters, I was totally lost. Impossible to work with. I am going back to Seguno.

GiGi-L

2021-04-23

United States

Very bad preforming with my store !! i lost a sales because a bug from your app !!! The bug it was with sensitiveness !!!!

I use this app to build my contact list, plus generate sales by focusing on individual products. I can see from the first day this app is a must have for shopify stores. My list and sales are coming in after first day! Could not be happier and the ability to customize offers and targets is fantastic.

Up till now nobody from this company can explain to me how someone else got hold of my account, use it and ratcheted up my monthly bill. Just sickening.

This product is easy to use and very efficient in giving insights and helped me a lot in building the platform

Amazing support with this app, I highly recommend using this. Jen who was our on-boarding specialist was very knowledge about the product and marketing. We have had some great results in a very short time. Thank you Privy Team!

Super impressed with these folks! I needed a higher level of support due to being completely clueless and the Privy staff came through for me; though, I had not officially signed up at the time. They have earned a place in my business as I am now an official customer! Highly, highly recommend!

Good features at a reasonable price. No big gripes. All-in-all it has been been a great app to assist with our marketing efforts.

Great service ! The app is incredibly useful, brings a lot of money in as its a new source of income. The Privy Team is super kind and very helpful. Couldn't recommend more !

Great app. In the trail period it generated sales and grew our list more than in the previous 6 months. Relatively easy to use and well worth the cost. A must app really. See it working at www.halcyonblue.com.

I cannot say enough great things about Privy associate, Jessica L. She went above and beyond to walk me through the steps of setting up the pop up, making sure the discount codes were synched with Privy and even assisting with migrating my contacts from Mail Chimp to Privy. She is awesome! Privy is my favorite app!

The popup to review is obnoxious, it's my first day using this app and cannot properly/honestly review it yet... However, so far so good. The app has all the email options i need.