Reviews for Privy ‑ Pop Ups, Email, & SMS

My favourite Shopify app! So user friendly and the best tool for growing my business. Shopify support team is also great and SO helpful with any question I have. Can't recommend Privy enough - if you're considering this over other apps, choose Privy (I tried Klaviyo and prefer Privy) :)

So glad we came back to Privy. We have tried a few solutions and a lot were "too big" or "too small" but this is just right. We are a small team and being able to quickly execute campaigns is important to us. The onboarding was amazing, so helpful!

Honestly really great. Fills a need for website banners, embedded forms, email blasts, text messaging. Perfect all-in-one solution for my small business. Very helpful team too. Willing to do Zooms and hold hand while setting up. Definitely recommend.

I can’t say I love this app; I am new to everything here and so it taking a little while to get the grasp of everything. But what frustrates me the most is I keep trying to create my newsletters from my MacBook, and this app refuses to scroll up so I can get to the bottom of the newsletter or whatever I am working on to see the whole page. I thought it was my MacBook, but my scroll feature works everywhere else but on here. I have to keep jumping off of my laptop to try to work off iPad, so I’m not digging the complex situation I find myself in . I have worked off of other website platforms, so I’m not a total novice, but I just don’t find this to be that easy. Maybe I’d feel better if the app worked appropriately on my MacBook so that I could streamline my job here. It’s making me want to cancel my subscription.

Some issues reported but quite good. Presentation seems a bit complex or heavy, even if it is well organized. And stop popping up lol edit : well, the support service is amazing and even available on Sundays. I put 4 stars before. I regret not being able to put 6 right now. But here are your 5 stars, you really deserve it !

First problem I encountered is the layout is pretty messed up when the recovery email is sent out. And the support team took long time to respond (comparing with other Shopify apps' responding time). We agreed for $10 compensation. Hope everything will be fine even though they have no idea how long I can expect the problem to be fixed. Second day, we had a few abandoned carts, it turns out it failed to send out the recovering email. Now, I'm still waiting for the support team to respond me. The data they are showing on the app is not very accurate as well...

I love the variety of use of templates, very easy to navigate and overall this is a great platform. It is great for first time users.

Somewhat easy to use. Like the features to collect emails with a nice and simple design. A good option for beginners.

The directions are good, one needs to be totally focused to carry on , and follow in it's footsteps.

The UX of this app is quite poor - it is really not that easy to navigate or create campaigns from scratch with no prior knowledge. I am committed to spending the time to learn as it seems like its features are fantastic and once you learn it then it will be very useful but my patience is wearing thin with it's ease to use.

ive even paid for a subscription yet the UX is clunky, its impossible to send a campaign. Will delete one my payment period ends

I used this app to help me achieve more signups for my shop newsletter. I have seen increases in sales and signups. I am very happy with Privy and cannot wait to watch my business grow more in the future.

Perhaps this app is really good like all the five-star ratings. However, if you would like to uninstall or remove the app, there will be leftover codes that slow your web down or, rarely, break your site. And they will not provide ANY guidance of where the code is or how to remove them. Install at your own risk.

We have been using this app for a couple weeks now. The one-on-one boarding helps us as we understand all aspects of Privy. Between the offerings, customer service and support, there is much value in paying for Privy. We look forward to continuing to use them!

Well worth the money! We use privy on our store for email marketing, abandoned cart recovery and the popup feature. We have seen a major conversion in customers since adding privy. Well worth the cost.

$75/mo even your monthly traffic went down less than that, still keep charging you $75/mo, we have been over charged about $1000 now, dishonesty company, not recommended. No response, only after I cancel it then reach out to us, enough said. Does not have good exit intent popup.

Super Cool! Exactly what I needed. Very user-friendly especially if you are not exactly the tech-savvy type.

Love this app and use it on dozens of stores! Can't live without it. Now I just need a few more characters so I can submit the review. Good. Done. Moving on now.

like it so far. It's all I need in and more.it allows me to reach customers in their inbox and text. the wheel feature is so cool.

Great customer service! i wish you could send campaign and sale alert texts like with sms bump also its a bit harder to create a creative email than it is in mailchimp. love the pop ups though!

La aplicación es muy intuitiva, pero si algo se te complica el área de ayuda técnica te apoya de manera muy rápida ya que te envían por mail videos tutoriales.

Excellent customer service!! Couldn’t ask for better. Really pleased with this app. Highly recommended! 5 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

I downloaded this app to drive new customers to my store and to actually checkout the first time they visit. I am already seeing results in less than one day. i will keep this app for sure!

This is a terrible app, designing an email is quite possibly the worst method of torture a human could endure.

Really impressed with the tool and the onboarding team. Very quick to respond to questions and help optimize our efforts.